Senior Member Service Specialist

Golden 1 Credit Union

San Francisco (CA)

On-site

USD 51,000 - 57,000

Full time

4 days ago

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Job summary

Golden 1 Credit Union is seeking a Member Service Specialist III in San Francisco. You will process deposits, withdrawals, transfers and other transactions, while maintaining accuracy and a strong member focus.

This role involves offering financial guidance, promoting Golden 1 products, and documenting activities in EnAct. The position requires a high school diploma or GED and 2+ years in banking or related roles, with preference for MSS II or teller experience.

Qualifications

H.S. Diploma or GED required.
2+ years experience in banker role or customer relationship-building preferred.
1+ year as MSS II or teller role preferred.

Responsibilities

Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
Provides Golden 1 services to member, including cashier’s checks, money orders, savings bonds, wire transfers and transactions.
Assesses members needs while processing transactions.
Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.