Senior Member Engagement & Retention Analyst (Remote, OH)

Molina Healthcare; Ohio; Remote; USD 25.000 - 48.000; Vollzeit

Benefits dieser Stelle

Competitive benefits

Zusammenfassung

Molina Healthcare, Inc. is seeking a Senior Specialist, Member Engagement, to analyze and review our members' Value Added Benefits.

This remote role requires Ohio residency and focuses on improving member engagement and retention while overseeing value-added benefits for Medicaid and MyCare Ohio. Ideal candidates will possess strong data interpretation skills, advanced Excel proficiency, and the ability to translate data into actionable insights for strategic decisions.

Qualifikationen

• 3+ years of experience in member services, outreach, or consumer advocacy in managed care.
• Experience reviewing dashboards and performance metrics.
• Strong communication skills and ability to engage stakeholders.

Aufgaben

• Provide senior level support for member engagement and retention activities.
• Advise on member impact, engagement, and appeals/grievances processes.
• Educate members on covered services and plan benefits.
• Collaborate with care management and other teams to resolve member issues.

Kenntnisse

Critical thinking

Problem solving

Comfort with ambiguity

Initiative & ownership

Data analysis

Storytelling with data

Analytical skills

Advanced Excel

Communication & collaboration

Tools

Smartsheet

Jobbeschreibung

Molina Healthcare, Inc. is seeking a Senior Specialist, Member Engagement, to analyze and review our members' Value Added Benefits.

This remote role requires Ohio residency and focuses on improving member engagement and retention while overseeing value-added benefits for Medicaid and MyCare Ohio. Ideal candidates will possess strong data interpretation skills, advanced Excel proficiency, and the ability to translate data into actionable insights for strategic decisions.