Senior Medical Assistant & Care Quality Leader

Orlando Health, Inc.; Orlando (FL); On-site; USD 34,000 - 48,000; Full time

Job summary

Orlando Health, Inc. is seeking a Medical Assistant to provide patient care under the supervision of a physician or APP in an ambulatory setting. The role includes leading quality initiatives, mentoring practice staff, and coordinating data collection and documentation in the EMR.

The MA will gather patient data, assist with examinations, prepare patients, and document treatments and education per policy. Strong communication and collaboration with clinicians and staff are essential.

Qualifications

• High school diploma or equivalent.
• Successful completion of Medical Assistant training from an approved technical school (or at least one (1) year of verifiable and applicable work experience as a Medical Assistant in a patient care setting in addition to the experience required under the Experience section) is required.

Responsibilities

• Accountable to the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager for operational issues.
• Embraces and participates in quality initiatives, goal attainment, and clinical outcome process improvement activities
• Supports and demonstrates effective and professional communication with patients and family members
• Works collaboratively with the administrative and operations staff.
• Gathers patient data through interview and observation.
• Assists patients and families with preparation for examination.
• Assists the physician or APP during examination and procedures.
• Demonstrates competency in specific tasks and skills as defined by the practice.
• Provides routine treatments and administers approved medication types as ordered by the provider.
• Enter medication, laboratory and diagnostic imaging orders into the electronic medical system under direction of a provider.
• Documents patient data, treatments, procedures, and patient education according to Orlando Health and department specific policies.
• Assists the physician or APP by acting as a liaison on behalf of the patient to schedule, provide patient with scheduling information to obtain specialty testing, and/or specialty physician consultation.
• Processes incoming and outgoing calls in an independent and professional manner using sound clinical judgment.
• Helps develop and coordinate the orientation process in the assigned practice for Medical Assistants. Acts as preceptor and/or oversees assigned preceptor(s) in collaboration with nursing/clinical leadership and corporate Learning Consultant.
• Supports and helps develop quality strategies within the practice.
• Helps to facilitate and participate in the skills portion of the Annual Clinical Review for Medical Assistants.
• Collaborates with the clinical leadership and education to assess ongoing competence of Medical Assistants.
• Leads and participates in departmental committees and special projects.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures. Other Related Functions
• Must be able to demonstrate the knowledge and skills necessary to provide care and have the ability to assess data appropriate to the age-specific needs of the patients on his or her assigned department and/or unit.
• Demonstrates awareness of medical/legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists business office as needed with reception, scheduling, and discharge of patients.

Skills

Gathers patient data

Assists patients/families

Clinical documentation

Assists physician/APP

Scheduling coordination

Communication skills

Preceptor leadership

EMR data entry

Education

High school diploma or equivalent

Medical Assistant training from approved technical school

Tools

EMR system

Job description

Orlando Health, Inc. is seeking a Medical Assistant to provide patient care under the supervision of a physician or APP in an ambulatory setting. The role includes leading quality initiatives, mentoring practice staff, and coordinating data collection and documentation in the EMR.

The MA will gather patient data, assist with examinations, prepare patients, and document treatments and education per policy. Strong communication and collaboration with clinicians and staff are essential.