Senior Medicaid Engagement Strategist

State of North Carolina; North Carolina; Hybrid; USD 58,000 - 101,000; Full time

Job summary

State of North Carolina, DHHS Division of Health Benefits, seeks a Senior Engagement Manager to guide engagement initiatives for NC Medicaid waivers and program components. You will design comprehensive communication strategies and ensure consistent messaging across internal teams, vendors, and multiple channels.

The role requires experience developing and evaluating communications, stakeholder engagement, and collaboration with program and clinical operations to support Medicaid goals.

Qualifications

• Experience developing, implementing, and evaluating communication strategies across multiple channels.
• Proficiency with Microsoft Office to support coordination and planning.
• Experience planning and documenting stakeholder engagement activities with partners.
• Background in communications within healthcare, public health, or human services environments.
• Prior DHHS/Medicaid or related program experience preferred.

Responsibilities

• Lead strategic engagement initiatives supporting Medicaid waivers and related components.
• Design and manage communication strategies aligned with NC Medicaid priorities.
• Coordinate messaging across internal teams and vendor partners for consistency.
• Oversee development and dissemination of communications via webinars, websites, and social channels.
• Evaluate message effectiveness and refine outreach strategies based on outcomes.
• Facilitate internal staff briefings to support awareness and alignment.
• Lead external meetings with beneficiaries and stakeholders to gather input.
• Collaborate with program and clinical operations to support Medicaid goals.
• Ensure timely, audience-appropriate messaging across communications workflows.
• Maintain coordination with partner groups to advance NC Medicaid initiatives.

Skills

Engagement strategy development

Stakeholder engagement

Public communications

Healthcare communications

Project coordination

Tools

Microsoft Office Suite

Job description

State of North Carolina, DHHS Division of Health Benefits, seeks a Senior Engagement Manager to guide engagement initiatives for NC Medicaid waivers and program components. You will design comprehensive communication strategies and ensure consistent messaging across internal teams, vendors, and multiple channels.

The role requires experience developing and evaluating communications, stakeholder engagement, and collaboration with program and clinical operations to support Medicaid goals.