Senior Master Plumber & Lead Technician

Ainsley Heating & Cooling; Cortland (OH); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Weekly pay and incentives

Year-round residential work

Technical leadership opportunities

Support from office and field teams

Professional development

Mentor and develop other plumbers

Career growth opportunities

Job summary

Ainsley Heating & Air is seeking an experienced Master Plumber in Cortland, OH. The role involves diagnosing, repairing, and installing residential plumbing systems while mentoring other plumbers. You will uphold safety, code compliance, and exceptional customer service as you lead by example.

Join a team that values workmanship and professional development, offering steady residential work and opportunities for advancement within a supportive office and field team.

Qualifications

• Residential plumbing service, repair, and installation experience required.
• Strong knowledge of plumbing codes and permitting requirements.
• Ability to independently diagnose and complete complex plumbing work.
• Strong troubleshooting and problem-solving skills.
• Experience coaching, mentoring, and giving feedback to other plumbers.
• Leadership or oversight of other technicians preferred.
• Strong communication and customer service skills.
• Ability to explain findings to homeowners clearly.
• Professional judgment; lead by example.
• Strong organization and documentation skills.
• Comfortable using tablets and field-service software.
• Valid driver's license with acceptable driving record.
• Active Master Plumbing license as required by state/local regulations.

Responsibilities

• Diagnose, repair, replace, and install residential plumbing systems.
• Complete plumbing, drain, water heater, piping, fixture, pump, and related service work.
• Independently diagnose and complete complex plumbing jobs.
• Perform work per codes, permitting requirements, and manufacturer specs.
• Serve as a technical resource for other plumbers and provide guidance.
• Coach, mentor, and provide feedback to other plumbers.
• Lead by example with strong technical and customer-service standards.
• Explain diagnoses, recommendations, and options to homeowners.
• Complete accurate service notes, estimates, invoices, photos, and documentation.
• Use tablets, mobile apps, and field-service software to manage daily work.
• Collaborate with dispatch and customer service to keep jobs moving.

Skills

Residential plumbing

Code compliance

Leadership

Mentoring

Troubleshooting

Customer service

Communication

Education

Master Plumber license

Driver's license

Tools

Field-service software

Tablets/mobile apps

Job description

Ainsley Heating & Air is seeking an experienced Master Plumber in Cortland, OH. The role involves diagnosing, repairing, and installing residential plumbing systems while mentoring other plumbers. You will uphold safety, code compliance, and exceptional customer service as you lead by example.

Join a team that values workmanship and professional development, offering steady residential work and opportunities for advancement within a supportive office and field team.