Senior Marketing Operations Coordinator

Serhant; New York (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

SERHANT. Studios is expanding its nationwide footprint, and this role supports production and marketing operations to scale projects from planning through delivery.

You will partner with field producers, editors, social teams, and leadership to ensure on-time, high-quality results while preserving an exceptional agent experience. The Senior Marketing Operations Coordinator will optimize workflows, manage schedules, and coordinate across multiple projects, vendors, and markets to enable efficient

Qualifications

• Outstanding written and verbal communication skills.
• Experience coordinating cross-functional teams in a fast-paced environment.
• Strong understanding of project management systems and operational workflows.
• Highly proactive with the ability to anticipate challenges before they impact delivery.
• Analytical mindset with the ability to interpret data, identify trends, and recommend operational improvements.
• Comfortable adapting to changing priorities in a rapidly growing organization.
• Experience working in media production, marketing, creative services, or agency environments.
• Experience coordinating remote teams and distributed production workflows.
• Experience supporting field production or content creation teams.

Responsibilities

• Serve as the operational partner for Studios producers across assigned markets, ensuring projects remain organized, on schedule, and aligned with department standards.
• Manage internal and external stakeholder expectations by coordinating timelines, priorities, and deliverables across multiple projects simultaneously.
• Drive communication across producers, editors, social media, creative, and leadership teams to ensure seamless project execution.
• Monitor production workflows and proactively identify operational bottlenecks, recommending scalable solutions that improve efficiency.
• Maintain project management systems, production schedules, and workflow documentation to ensure accurate project tracking and visibility.
• Partner with Studios leadership to refine internal processes, SOPs, and operational best practices as the department continues to scale.
• Coordinate production logistics, freelancer resources, travel, equipment, and scheduling as needed.
• Oversee workflow and communication with remote editing partners, ensuring deadlines, quality standards, and brand consistency are maintained.
• Assist in onboarding new producers through operational training, documentation, and workflow implementation.
• Prepare reporting on production volume, turnaround times, operational performance, and resource utilization.
• Support market launches, special initiatives, and cross-functional projects across Studios as business priorities require.
• Help ensure departmental communication channels remain responsive and operational requests are addressed in a timely manner.
• Maintain production documentation, releases, and project records in accordance with company standards.

Skills

Communication skills

Cross-functional coordination

PM systems

Proactive planning

Data analytics

Adaptability

Media/marketing experience

Remote/distributed teams

Field production support

Tools

ClickUp

Monday.com

Asana

Airtable

Job description

About SERHANT.

SERHANT. is the most followed real estate brand in the world, calibrated for the marketplace of tomorrow, delivering proven results for buyers, sellers, and developers. SERHANT. revolutionizes the traditional brokerage model by innovating through media and content creation and is powered by a full-service in-house film studio as well as an amplification platform that puts our properties in front of more people than anyone else.

SERHANT. Studios is a full-service creative and marketing agency that creates unique, high-impact content strategically designed to resonate with the largest real estate audience in the world.

About the Role

As our Studios footprint continues to expand across the country, we're seeking a Senior Marketing Operations Coordinator to help scale our production and marketing operations. This role serves as a critical operational partner to our field producers, editors, social media team, and Studios leadership, ensuring projects move efficiently from planning through delivery while maintaining an exceptional agent experience.

Responsibilities

• Serve as the operational partner for Studios producers across assigned markets, ensuring projects remain organized, on schedule, and aligned with department standards.
• Manage internal and external stakeholder expectations by coordinating timelines, priorities, and deliverables across multiple projects simultaneously.
• Drive communication across producers, editors, social media, creative, and leadership teams to ensure seamless project execution.
• Monitor production workflows and proactively identify operational bottlenecks, recommending scalable solutions that improve efficiency.
• Maintain project management systems, production schedules, and workflow documentation to ensure accurate project tracking and visibility.
• Partner with Studios leadership to refine internal processes, SOPs, and operational best practices as the department continues to scale.
• Coordinate production logistics, freelancer resources, travel, equipment, and scheduling as needed.
• Oversee workflow and communication with remote editing partners, ensuring deadlines, quality standards, and brand consistency are maintained.
• Assist in onboarding new producers through operational training, documentation, and workflow implementation.
• Prepare reporting on production volume, turnaround times, operational performance, and resource utilization.
• Support market launches, special initiatives, and cross-functional projects across Studios as business priorities require.
• Help ensure departmental communication channels remain responsive and operational requests are addressed in a timely manner.
• Maintain production documentation, releases, and project records in accordance with company standards.
• *The company reserves the right to add or change duties at any time.

Qualifications

• 2–5 years of experience in marketing operations, creative operations, project management, production coordination, or a related field.
• Exceptional organizational skills with the ability to manage numerous concurrent projects.
• Familiarity with ClickUp, Monday.com, Asana, Airtable, or similar project management platforms.
• Ability to lift up to 25 pounds when supporting production needs.

Skills

• Outstanding written and verbal communication skills.
• Experience coordinating cross-functional teams in a fast-paced environment.
• Strong understanding of project management systems and operational workflows.
• Highly proactive with the ability to anticipate challenges before they impact delivery.
• Analytical mindset with the ability to interpret data, identify trends, and recommend operational improvements.
• Comfortable adapting to changing priorities in a rapidly growing organization.
• Experience working in media production, marketing, creative services, or agency environments.
• Experience coordinating remote teams and distributed production workflows.
• Experience supporting field production or content creation teams.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

The national base pay range for this position within the United States is $65,000 - $75,000 USD.

Your Location

This position is on-site eligible for candidates based in the New York City area. The role may include occasional work at additional SERHANT. offices or attendance at offsites, as agreed to with your manager. Candidates must live within the United States.

Hiring Statement

SERHANT. is committed to providing a workplace free from discrimination or harassment. We expect every member of the SERHANT. community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and staff. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.