Senior Manager, Workforce Navigation & Retention

OIC of South Florida; Oakland Park (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

OIC of South Florida seeks an experienced Manager, Workforce Navigation & Retention to lead participant navigation, support services, and retention initiatives across Workforce Development, Youth and Family Services, and OIC Strategic Integration. This role oversees Workforce Navigators and staff, ensuring quality case management and positive outcomes across multiple locations with local travel.

The ideal candidate has an MSW, 3+ years in social services, and 2+ years in staff supervision.

Qualifications

• Master of Social Work (MSW) from an accredited institution is required.
• At least three years of progressively responsible experience in social services, workforce development, youth development, reentry, behavioral health, education, or a closely related field.
• At least two years of experience supervising, coaching, or leading professional staff.
• Strong knowledge of strengths-based, trauma-informed, culturally responsive, motivational, and participant-centered practices.
• Understanding of career pathways, employability, supportive services, job placement, retention, and economic mobility.

Responsibilities

• Hold primary responsibility for managing workforce navigation and participant retention operations across multiple programs, including staff direction and performance standards.
• Direct and supervise Workforce Navigators and participant-support staff; manage hiring, promotions, coaching, and disciplinary actions.
• Promote consistent standards for participant engagement, assessment, goal planning, referrals, follow-up, retention, and successful transitions.
• Prioritize staff assignments, monitor service responsiveness, balance caseloads across programs and locations, while maintaining a limited participant caseload as needed.
• Coordinate with program leaders, instructors, employer-engagement staff, data/compliance teams, and community partners to improve outcomes.
• Guide staff in addressing complex participant barriers (justice involvement, housing, etc.) with professionalism and confidentiality.
• Use data and quality reviews to identify trends, improve service delivery, and report risks to leadership.
• Strengthen community referral relationships for transportation, housing, childcare, behavioral health, and other needs.
• Ensure timely, accurate, and compliant documentation and reporting per requirements.
• Model leadership qualities: integrity, accountability, collaboration, and a solution-focused approach.

Skills

Leadership

Staff coaching

Communication

Data analysis

MS365

Program management

Education

MSW

Job description

OIC of South Florida seeks an experienced Manager, Workforce Navigation & Retention to lead participant navigation, support services, and retention initiatives across Workforce Development, Youth and Family Services, and OIC Strategic Integration. This role oversees Workforce Navigators and staff, ensuring quality case management and positive outcomes across multiple locations with local travel.

The ideal candidate has an MSW, 3+ years in social services, and 2+ years in staff supervision.