Senior Manager, User Experience

Michael Kors; New York (NY); Hybrid; USD 145,000 - 160,000; Full time

Benefits offered by this job

Generous Paid Time Off & Holiday Cal.

Summer Fridays

Internal Mobility Across Brands

Cross-brand Discount

Exclusive Employee Sales

Fav 5 Cards (MK Discount)

401k Match

Paid Parental Leave

Thrive Wellness Program

Commuter Benefits

Gym Discounts

Job summary

Michael Kors is seeking a Senior Manager, User Experience to shape the UX strategy across our digital storefronts. You will align UX with product roadmaps and brand goals, working with Product, Technology, Analytics, Creative, Content, and Marketing to enhance customer journeys and conversions.

You will lead a UX team, establish standards, and drive continuous improvement using customer feedback, research, and analytics to raise the organization’s digital experience maturity.

Qualifications

• 7+ years of experience in UX, Product Design, Digital Experience Design, or related field in a strategic/leadership role.
• Strong understanding of user-centered design, accessibility, design systems, and digital experience best practices.
• Proven ability to develop UX strategies and roadmaps for digital products, preferably in luxury/retail.

Responsibilities

• Define and maintain the UX vision, principles, and long-term experience strategy.
• Develop and manage the UX roadmap and prioritize opportunities to improve journeys and conversion.
• Champion customer-centric design practices across the product organization and embed UX within strategy.
• Partner with key stakeholders to align UX with product roadmaps and business priorities.
• Present UX strategy and roadmap priorities to senior leadership for alignment and decisions.

Skills

UX leadership

Stakeholder management

Design leadership

Figma

Tools

Figma

Job description

## Senior Manager, User ExperienceApply: NY Metro Area: Full time: Posted Today: R\\_786981**Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.****If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!**—**Who You Are:**The Senior Manager, User Experience is responsible for defining and evolving the user experience vision, strategy, and roadmap across Michael Kors’ digital storefront experiences. Reporting to the Director, Storefront Digital Product, this role ensures customer experience considerations are embedded within product strategy, roadmap planning, and digital innovation initiatives.Working closely with cross-functional teams including Product Management, Technology, Analytics, Creative and Site, the Senior Manager identifies opportunities to improve customer journeys, drive continuous optimization, and shape the future digital experience. This role provides UX leadership and establishing the strategy, standards, priorities, and design direction that guide day-to-day UX execution.**What You’ll Do:*** Define and maintain the UX vision, principles, and long-term experience strategy across digital storefront experiences, ensuring alignment with customer needs, business objectives, product priorities, and brand goals.* Develop and manage the UX roadmap, identifying and prioritizing opportunities to improve customer journeys, usability, conversion, engagement, and the overall digital experience.* Champion customer-centric design practices across the digital product organization and ensure UX priorities are embedded within broader product strategy, planning, and roadmap discussions.* Partner closely with the Director, Storefront Digital Product and Product Managers to align UX strategy with product roadmaps, business priorities, and customer needs, serving as the primary UX representative in strategic and cross-functional discussions.* Present UX strategies, recommendations, roadmap priorities, and experience opportunities to senior leadership and cross-functional stakeholders, facilitating alignment and informed decision-making.* Leverage customer feedback, user research, experimentation results, analytics, and market trends to inform UX direction, identify opportunities, and continuously improve digital experiences.* Partner with the Experimentation & Innovation Product Manager to identify, prioritize, and evaluate opportunities to enhance digital experiences and support innovation initiatives.* Partner with Creative and Content leaders to ensure digital experiences effectively balance customer needs, brand expression, storytelling, merchandising objectives, and business goals.* Establish frameworks, standards, and ways of working that enable effective collaboration across Product, UX, Creative, Content, Technology, Analytics, and Marketing throughout the product lifecycle.* Establish and maintain UX standards, design principles, accessibility requirements, design system guidelines, and experience best practices to ensure consistency across digital experiences and customer touchpoints.* Provide strategic design direction and oversight across UX initiatives, reviewing concepts, wireframes, prototypes, and final designs to ensure alignment with UX strategy, brand, and experience standards.* Drive continuous improvement in UX processes, tools, and ways of working, introducing new approaches and capabilities that strengthen the team's effectiveness and impact.* Bring external UX expertise and industry best practices into the organization by leveraging resources such as Baymard Institute, industry research, competitive insights, and emerging experience trends. Translate relevant findings into actionable recommendations, educate cross-functional teams, and continuously raise the organization’s UX maturity and digital experience standards.* Lead and develop a UX team member, providing strategic direction, prioritization, coaching, and feedback across UX initiatives.* Own UX workload planning, resource allocation, and capacity management across initiatives, ensuring resources are aligned to business priorities and the UX roadmap.* Foster a culture of collaboration, accountability, innovation, and customer-centricity across the UX function and broader digital product organization. **You’ll Need to Have:*** 7+ years of experience in UX, Product Design, Digital Experience Design, or a related field, with experience operating in a strategic or leadership capacity.* Proven experience developing UX strategies and roadmaps for digital products, ideally within retail, luxury, fashion, or another consumer-focused industry.* Experience leading, coaching, or mentoring UX and design professionals, with strong ability to provide direction and elevate design quality.* Strong stakeholder management, communication, facilitation, and presentation skills, with the ability to influence senior leaders and cross-functional partners.* Deep understanding of user-centered design, accessibility, design systems, and digital experience best practices, with strong proficiency in Figma.* Strong ability to balance customer needs, business objectives, brand expression, and technology considerations to deliver impactful digital experiences. **MK Perks:*** Generous Paid Time Off & Holiday Calendar* Summer Fridays* Internal Mobility Across Brands* Cross-brand Discount* Exclusive Employee Sales* Fav 5 Cards (MK Discount for friends and family)* 401k Match* Paid Parental Leave* Thrive Wellness Program* Commuter Benefits* Gym Discounts—The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail] compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.Compensation Range:145,000.00 - 160,000.00 USD