Senior Manager, User Experience

Michael Kors (USA) Inc; United States; On-site; USD 145,000 - 160,000; Full time

Benefits offered by this job

Generous Paid Time Off

Summer Fridays

401k Match

Paid Parental Leave

Wellness Program

Commuter Benefits

Employee Discounts

Job summary

Michael Kors (USA) Inc. seeks a Senior Manager, User Experience to define and evolve the UX vision and roadmap across digital storefront experiences.

You will lead UX strategy, standards, and design direction, partnering with product, tech, analytics, and creative teams to optimize customer journeys and digital experiences. The role involves collaborating with cross-functional leaders, leveraging user feedback and analytics to drive continuous improvements, and guiding the UX team through

Qualifications

• 7+ years of experience in UX, Product Design, Digital Experience Design, or a related field, in a leadership capacity.
• Experience developing UX strategies and roadmaps for digital products in retail/fashion or consumer-focused industries.
• Proven ability to mentor UX and design professionals and influence senior leaders.

Responsibilities

• Define and maintain the UX vision, principles, and long-term experience strategy across digital storefronts.
• Develop and manage the UX roadmap, prioritizing opportunities to improve journeys, usability, conversion and engagement.
• Partner with Directors/PMs to align UX strategy with product roadmaps and business goals.
• Present UX strategies and roadmap priorities to senior leadership and stakeholders.

Skills

UX leadership

Stakeholder management

Figma

Roadmapping

User research

Tools

Figma

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! — Who You Are: The Senior Manager, User Experience is responsible for defining and evolving the user experience vision, strategy, and roadmap across Michael Kors’ digital storefront experiences. Reporting to the Director, Storefront Digital Product, this role ensures customer experience considerations are embedded within product strategy, roadmap planning, and digital innovation initiatives. Working closely with cross-functional teams including Product Management, Technology, Analytics, Creative and Site, the Senior Manager identifies opportunities to improve customer journeys, drive continuous optimization, and shape the future digital experience. This role provides UX leadership and establishing the strategy, standards, priorities, and design direction that guide day-to-day UX execution.

What You’ll Do:

Define and maintain the UX vision, principles, and long-term experience strategy across digital storefront experiences, ensuring alignment with customer needs, business objectives, product priorities, and brand goals. Develop and manage the UX roadmap, identifying and prioritizing opportunities to improve customer journeys, usability, conversion, engagement, and the overall digital experience. Champion customer-centric design practices across the digital product organization and ensure UX priorities are embedded within broader product strategy, planning, and roadmap discussions. Partner closely with the Director, Storefront Digital Product and Product Managers to align UX strategy with product roadmaps, business priorities, and customer needs, serving as the primary UX representative in strategic and cross-functional discussions. Present UX strategies, recommendations, roadmap priorities, and experience opportunities to senior leadership and cross-functional stakeholders, facilitating alignment and informed decision-making. Leverage customer feedback, user research, experimentation results, analytics, and market trends to inform UX direction, identify opportunities, and continuously improve digital experiences. Partner with the Experimentation & Innovation Product Manager to identify, prioritize, and evaluate opportunities to enhance digital experiences and support innovation initiatives. Partner with Creative and Content leaders to ensure digital experiences effectively balance customer needs, brand expression, storytelling, merchandising objectives, and business goals. Establish frameworks, standards, and ways of working that enable effective collaboration across Product, UX, Creative, Content, Technology, Analytics, and Marketing throughout the product lifecycle. Establish and maintain UX standards, design principles, accessibility requirements, design system guidelines, and experience best practices to ensure consistency across digital experiences and customer touchpoints. Provide strategic design direction and oversight across UX initiatives, reviewing concepts, wireframes, prototypes, and final designs to ensure alignment with UX strategy, brand, and experience standards. Drive continuous improvement in UX processes, tools, and ways of working, introducing new approaches and capabilities that strengthen the team's effectiveness and impact. Bring external UX expertise and industry best practices into the organization by leveraging resources such as Baymard Institute, industry research, competitive insights, and emerging experience trends. Translate relevant findings into actionable recommendations, educate cross-functional teams, and continuously raise the organization’s UX maturity and digital experience standards. Lead and develop a UX team member, providing strategic direction, prioritization, coaching, and feedback across UX initiatives. Own UX workload planning, resource allocation, and capacity management across initiatives, ensuring resources are aligned to business priorities and the UX roadmap. Foster a culture of collaboration, accountability, innovation, and customer-centricity across the UX function and broader digital product organization.

You’ll Need to Have:

• 7+ years of experience in UX, Product Design, Digital Experience Design, or a related field, with experience operating in a strategic or leadership capacity.
• Proven experience developing UX strategies and roadmaps for digital products, ideally within retail, luxury, fashion, or another consumer-focused industry.
• Experience leading, coaching, or mentoring UX and design professionals, with strong ability to provide direction and elevate design quality.
• Strong stakeholder management, communication, facilitation, and presentation skills, with the ability to influence senior leaders and cross-functional partners.
• Deep understanding of user-centered design, accessibility, design systems, and digital experience best practices, with strong proficiency in Figma.
• Strong ability to balance customer needs, business objectives, brand expression, and technology considerations to deliver impactful digital experiences.

MK Perks:

• Generous Paid Time Off & Holiday Calendar
• Summer Fridays
• Internal Mobility Across Brands
• Cross-brand Discount
• Exclusive Employee Sales Fav 5 Cards (MK Discount for friends and family)
• 401k Match
• Paid Parental Leave
• Thrive Wellness Program
• Commuter Benefits
• Gym Discounts

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate. Compensation Range: 145,000.00 - 160,000.00 USD

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry. The fashion designer also focuses on giving back. For more than 35 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products and other targeted initiatives help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children. For more information on how Capri Holdings Group uses your personal data, please see our Applicant Privacy Notice.