Senior Manager, Trust & Safety Policy at Lyft San Francisco, CA

Hong Kong Study Skills Research Institute; San Francisco (CA); Hybrid; USD 156,000 - 195,000; Full time

Benefits offered by this job

Great medical, dental, and vision insurance

Mental health benefits

401(k) plan

18 weeks of paid parental leave

Subsidized commuter benefits

Job summary

Lyft is seeking a Senior Manager for Trust & Safety Policy in San Francisco to shape and implement platform safety policies. You will lead cross-functional teams, ensuring a reliable experience for the community while implementing data-driven insights for continuous improvement.

This hybrid role requires being in the San Francisco office three days a week and offers a base pay range of $156,000 – $195,000, along with comprehensive benefits including health insurance, paid parental leave, and more.

Qualifications

• Three to five years of Trust & Safety policy experience in the digital services industry.
• Experience developing Trust & Safety policy taxonomies and policies.
• Ability to translate data findings to internal partners.

Responsibilities

• Shape and implement platform safety policies.
• Lead the transition to a modular safety policy model.
• Communicate insights and updates to senior management.

Skills

Trust & Safety policy experience

Strategic and problem-solving skills

Data analysis skills

Technical acumen

Collaboration with business stakeholders

Education

Graduate degree with emphasis on law or business

Job description

Senior Manager, Trust & Safety Policy – Lyft, San Francisco, CA

You will shape and implement platform safety policies that uphold Lyft's values, ensuring a safe and reliable experience for our community. The role includes people management, senior IC work, and leading a best‑in‑class, LLM‑first Safety Policy and Operations function.

Responsibilities

• Provide strategic vision for the design of a best‑in‑class, LLM‑first Safety Policy and Operations function at Lyft.
• Own the process and governance for creating, maintaining, and deprecating the foundation unified policy taxonomy, policy modules, and supporting artifacts, including the style guide and glossary.
• Programmatically assist in leading the transition from the current Safety policy and operations model to a future model based on unified, modular policy infused with LLM and other machine‑learning models, designing a standardized, multi‑step lifecycle for handling all of Lyft's Safety submissions.
• Collaborate closely with cross‑functional teams including Community Safety, Specialized Support, Legal, Product, Public Policy, Risk, and Communications to ensure a successful transition to and ongoing operation of the future model.
• Lead thorough research and analysis to identify emerging safety trends and risks, monitor industry developments, best practices, and regulatory changes, and integrate data‑driven insights to continuously improve Lyft's Trust & Safety operation.
• Communicate policy and operational updates, enforcement actions, and key safety insights to senior management and relevant stakeholders.
• Prepare and present insights from operational data on the impact of policy and operational changes, performance metrics, and incident trends to inform strategic decision‑making.

Qualifications

• Three to five years of Trust & Safety policy experience in the digital services industry across a range of products.
• Experience developing Trust & Safety policy taxonomies and policies.
• Experience working cross‑functionally with internal business stakeholders.
• Exceptional strategic and problem‑solving skills.
• Data analysis skills and the ability to translate findings to internal business partners and policy stakeholders.
• Sufficient technical acumen and proficiency to collaborate with engineers on systems and tooling requirements.
• Ideally a graduate degree with emphasis on law or business.
• Self‑starter, intrinsically motivated, and a good teammate.

Work Schedule

This hybrid role requires presence in the San Francisco office 3 days per week (Mondays, Wednesdays, and Thursdays). Remote work is permitted for up to 4 weeks per year.

Compensation

The expected base pay range for this position in the San Francisco area is $156,000 – $195,000. Compensation is dependent on qualifications, experience, and geographic location and may include equity, bonus, and benefits.

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled.
• Mental health benefits.
• Family building benefits.
• Child care and pet benefits.
• 401(k) plan.
• In addition to 12 observed holidays, salaried team members have discretionary paid time off; hourly team members have 15 days paid time off.
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits.
• Lyft Pink – exclusive opportunity to test new benefits of the Ridership Program.

Equal Opportunity Employer

Lyft is an equal‑opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Lyft also considers qualified applicants with criminal histories consistent with applicable federal, state, and local law.