Senior Product Manager, Trust & Safety

Lyft; San Francisco (CA); Hybrid; USD 148,000 - 185,000; Full time

Benefits offered by this job

Medical benefits

Mental health benefits

Family building benefits

Child care and pet benefits

401(k) plan with company match

Paid time off

18 weeks parental leave

Commuter benefits

Lyft credits and Lyft Pink

Job summary

Lyft in San Francisco and New York seeks an experienced Product Manager for Trust and Safety to design and scale a safety platform aligned with global expansion. You will partner with engineering, data science, ML, design, and research to deliver platform solutions while maintaining speed and reliability.

This cross‑functional role collaborates with Policy and Support to ensure a cohesive driver and rider experience, defines success metrics, and prioritizes work in a fast‑moving environment.

Qualifications

• 5+ years of experience in Product Management, with Trust and Safety focus.
• Strong technical acumen with platform integration experience.
• Experience leading engineers, setting goals, roadmaps.
• Comfortable in fast-moving, ambiguous environments requiring solution ideation and execution.

Responsibilities

• Design and build the platform that supports Safety for global expansion with an ambitious vision and roadmap.
• Partner with engineering, data science, ML, design, and research to develop safety solutions for partners while maintaining a scalable platform.
• Collaborate with Policy and Support to provide a cohesive driver/rider experience.
• Represent Trust and Safety as SME in partnerships, ensuring requirements are understood by the team.
• Define success metrics and drive data-informed prioritization across multiple projects.

Skills

Product Management

Trust and Safety

Cross-functional leadership

Data-driven decisions

Communication

Education

Engineering or Computer Science Degree

Job description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry from our San Francisco and New York offices.

Trust and Safety is at the core of Lyft’s business. Our work ensures that our drivers and riders are part of a trusted and trusting community. Lyft’s global expansion and the development of a hybrid platform (with autonomous vehicles driving side by side to drivers) are a unique opportunity to help us redefine how we deliver in our promise of safety. This is a highly cross functional role that will partner with our Growth organization to rethink how we support these partnerships.

Responsibilities

• Design and build the future of the platform that supports Safety in our journey for global expansion, setting up an ambitious vision and roadmap that motivates and inspires your team, peers, and leadership, and that accounts for the uniqueness of our partners and community members.
• Partner directly with engineering, data science, ML, design, and research teams to develop safety solutions uniquely tailored to each of our partners while maintaining a core platform that allows for speed of execution and maintainability.
• Partner with Policy and Support teams to develop solutions that provide a cohesive experience to Drivers and Riders whenever they encounter issues when using Lyft.
• Represent Trust and Safety as the SME in all our ongoing and new partnerships, ensuring that all new requirements are captured and well understood by the team.
• Ability to conceptualize, manage and prioritize multiple projects for stakeholders
• Define success metrics and drive data-informed decisions to ensure optimal prioritization

Experience

• 5+ years of experience in Product Management, with experience in Trust and Safety roles.
• Deep technical acumen, with experience delivering platform solutions that accelerate integrations with third parties. Engineering or Computer Science Degree strongly preferred.
• Experience leading a team of engineers and setting clear goals, strategies, and long term roadmaps.
• Comfortable working in fast-moving, ambiguous environments where you shape solutions as much as implement them.
• Demonstrated impact working with internal and external partners, across cultures and working styles.
• Strong communication skills and intuition for communication strategy at every level: within teams, with partner teams, and to executive leadership.
• Detail oriented with superior organizational skills -- balancing multiple projects, deadlines, and requests should be second nature to you.

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $148,000 - $185,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.