Senior Manager, Treasury & Portfolio Services
Manulife Insurance Malaysia
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Job summary
Manulife/John Hancock in Boston is seeking a TPS Manager to lead a team delivering expert accounting analysis, operational oversight, and governance across fund platforms. You will guide complex NAV matters, custody oversight, and strategic fund initiatives while partnering with senior leadership to drive sustainable performance.
The role emphasizes U.S. GAAP proficiency, cross-functional leadership, and a passion for scalable controls within a dynamic investment operations environment.
Qualifications
- Bachelor’s degree in accounting, finance, or a related field.
- 10+ years’ experience in fund accounting, custody, fund administration, or related financial services.
- Strong understanding of U.S. GAAP, investment company accounting, and fund operations.
- Experience overseeing third-party service providers and complex investment vehicles.
- CPA designation or equivalent qualification a plus.
Responsibilities
- Lead the analysis and resolution of complex accounting, custody, and operational issues.
- Evaluate transactions, investment structures, and business initiatives to ensure appropriate application of U.S. GAAP, regulatory requirements, and internal accounting policies.
- Serve as a subject matter expert on fund accounting, custody oversight, fund distributions, fund events, liquidity facilities, and complex investment products.
- Research technical accounting matters and provide recommendations to management and key stakeholders.
- Analyze NAV fluctuations, accounting exceptions, and unusual portfolio activity to identify drivers and impacts.
- Lead investigations related to NAV errors, accounting discrepancies, and operational incidents with root cause analysis and remediation planning.
- Provide accounting and operational guidance related to complex transactions, fund events, and emerging business initiatives.
Skills
Education
Tools
Job description
The Treasury & Portfolio Services (TPS) team is a specialized oversight and advisory function within Fund Administration that supports a diverse range of investment products through technical accounting expertise, operational governance, custody oversight, and analytical problem solving. The team serves as a critical partner to the business, helping navigate complex accounting matters, fund launches, mergers and reorganizations, operational challenges, regulatory requirements, and strategic initiatives. TPS provides accounting, custody, and operational oversight across multiple fund platforms and product lines. Responsibilities include oversight of fund accounting and NAV production, fund distributions, custody activities, cash management, fund events, technical accounting matters, accounting policy development, and resolution of complex accounting and operational issues.
The TPS Manager is responsible for leading a team of professionals while serving as a key resource for complex accounting analysis, operational oversight, and business problem solving. This role combines expertise in U.S. GAAP and investment operations with the ability to evaluate complex situations, develop practical solutions, and drive business outcomes. The role requires a highly analytical mindset and an ability to apply technical accounting knowledge, operational expertise, and sound judgment to evaluate complex situations, solve business challenges, and support the successful execution of strategic initiatives. This position offers significant opportunity for professional growth and leadership development.
The successful candidate will be expected to build broad expertise across Treasury & Portfolio Services while assuming increasing responsibility for strategic initiatives, complex oversight activities, and organizational leadership.
The role is designed for individuals who aspire to broaden their business impact, lead high-performing teams, and prepare for future leadership opportunities and increasing levels of responsibility within Fund Administration. While operational oversight remains a core component of the role, TPS operates well beyond traditional operations.
The successful candidate will apply analytical thinking, technical accounting expertise, and industry knowledge to support strategic initiatives, evaluate complex transactions, resolve accounting and operational issues, and provide oversight of critical service provider relationships.
The role provides broad exposure to senior leadership and cross-functional business partners through participation in fund events, complex investment initiatives, custodian and service provider governance, accounting policy matters, operational risk management activities, and enterprise-wide transformation efforts.
Successful candidates will have the opportunity to influence key business decisions, lead high-impact initiatives, and help shape the future direction of the Treasury & Portfolio Services organization.
- Lead the analysis and resolution of complex accounting, custody, and operational issues.
- Evaluate transactions, investment structures, and business initiatives to ensure appropriate application of U.S. GAAP, regulatory requirements, and internal accounting policies.
- Serve as a subject matter expert on fund accounting, custody oversight, fund distributions, fund events, liquidity facilities, and complex investment products.
- Research technical accounting matters and provide recommendations to management and key stakeholders.
- Analyze significant NAV fluctuations, accounting exceptions, and unusual portfolio activity to identify underlying drivers and operational impacts.
- Lead investigations related to NAV errors, accounting discrepancies, and operational incidents, including root cause analysis, remediation planning, and implementation of preventative controls.
- Provide accounting and operational guidance related to complex transactions, fund events, and emerging business initiatives.
- Lead the oversight of key accounting and custody functions and the overall operational service delivery across multiple fund platforms.
- Provide oversight of third-party service providers responsible for fund accounting, custody services, and related operational support functions.
- Maintain leadership responsibility for key custodian relationships and serve as an escalation point for complex accounting, operational, and service-related matters.
- Review and challenge service provider processes, controls, and deliverables to ensure accuracy, timeliness, and adherence to agreed service standards.
- Monitor operational risk and identify opportunities to strengthen controls, improve processes, and enhance overall service delivery.
- Lead and support large-scale projects and cross-functional initiatives designed to support business growth, product innovation, and operational excellence.
- Play a leadership role in fund launches, mergers, reorganizations, liquidations, conversions, and other significant fund events.
- Assess accounting, operational, and custody impacts associated with new products and business initiatives.
- Partner with Investments, Product, Legal, Compliance, Risk, Technology, and external service providers to develop practical solutions to complex business challenges.
- Drive initiatives that improve scalability, reduce operational risk, enhance controls, and strengthen the overall operating model.
- Contribute to the development and implementation of accounting policies, operational frameworks, and governance practices supporting evolving business needs.
- Prepare and present analysis, recommendations, and support materials for senior leadership, governance committees, and other key stakeholders.
- Lead and develop a team of Treasury & Portfolio Services professionals, including supervisors, senior analysts, and analysts, while building organizational capability and strengthening technical expertise across the team.
- Provide coaching, mentorship, and development opportunities designed to enhance both technical proficiency and leadership effectiveness.
- Build organizational bench strength through succession planning, talent development, and the creation of growth opportunities for team members.
- Delegate responsibilities and create developmental opportunities that prepare team members for broader leadership roles and increased organizational responsibility.
- Foster a culture of accountability, collaboration, continuous improvement, innovation, and analytical problem solving.
- Serve as a key escalation point and trusted advisor for complex accounting, custody, and operational matters.
- Partner with TPS and senior leadership to establish priorities, execute strategic initiatives, and continuously enhance the team's oversight and governance framework.
- Represent TPS in governance forums and internal committees, including the Complex Securities Committee, Dividend Committee, Risk & Investment Operations Committee, and other strategic working groups.
- Influence business decisions through sound judgment, technical expertise, and well-supported recommendations.
- Bachelor’s degree in accounting, finance, or a related field.
- Strong understanding of U.S. GAAP, investment company accounting, and fund operations’ principles.
- 10+ years’ experience within fund accounting, custody, fund administration, audit, asset management, or related financial services functions.
- Experience supporting mutual funds, ETFs, interval funds, closed-end funds, alternative investments, or other complex investment vehicles.
- Experience leading large-scale projects and business transformation initiatives.
- Demonstrated ability to analyze complex issues, independently solve problems, and develop practical solutions.
- Strong leadership, communication, and stakeholder management skills.
- Ability to manage multiple priorities across operational, accounting, and strategic initiatives.
- Proficiency in Microsoft Office Suite (particularly Microsoft Excel), with proven ability to leverage newly developed technology tools.
- CPA designation or equivalent professional qualification a plus.
- Experience overseeing third-party service providers, custodians, or fund accountants.
- Familiarity with tools such as Power BI, Alteryx, and other data compilation/workflow tools is a plus.
This posting supports an ongoing hiring initiative for existing and/or future vacancies.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $92,475.00 USD - $160,290.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)
Company: John Hancock Life Insurance Company (U.S.A.)
We're Manulife. And we're on a mission to make decisions easier and lives better. Better is what drives us. It's what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It's the reason we're dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you'll be empowered to learn and grow your career. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you'll help shape the future you want to see - and discover that better can take you anywhere you want to go. We're proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We've been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index
- 2024 Gallup Exceptional Workplace Award Winner
- Manulife Named one of Forbes World’s Best Employers
- 2023 Best Companies to Work for in Asia
- 2023 We've been recognized as one of Canada’s Top 100 Employers (2024)
- Manulife included in Bloomberg’s 2023 Gender-Equality Index
Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.
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