Senior IT Business Consultant

Manulife; Boston (MA); Hybrid; USD 107,000 - 200,000; Full time

Job summary

Manulife, Boston-based, is seeking a skilled Salesforce Solutions Architect to design and deliver financial services cloud solutions for our GHNW transformation roadmap. You will translate business needs into Epics and user stories, collaborate with Product Owner and Scrum Team, and ensure alignment with insurance industry requirements.

The role requires a Master’s degree in CS or related field plus 4 years of Salesforce design and implementation experience, including FSC, Service Cloud, and

Qualifications

• Master’s degree in Computer Science or related field.
• 4 years of Salesforce Financial Services Cloud experience.
• 4 years of Salesforce Service Cloud experience.
• 4 years of experience in Agile SCRUM.
• 3 years insurance production development experience.

Responsibilities

• Support development of transformation roadmap for GHNW business.
• Liaise with business partners to determine needs and analyze IT issues.
• Analyze complex problems and understand business and technical goals.
• Translate business objectives into Epics, Features and User Stories.
• Collaborate with internal teams and external vendors to align solutions with business needs.
• Produce high quality user stories and acceptance criteria.
• Develop new processes and upgrade workflows aligned with IT and business strategies.
• Grow analytical capabilities and contribute to innovations.
• Understand testing requirements and support test planning/execution.

Skills

Salesforce FSC

Salesforce Service Cloud

Agile SCRUM

Insurance domain

Education

Master’s degree in CS or related field

Job description

Position Responsibilities

Support development of transformation roadmap for organization’s Global High Net Worth (GHNW) business across business operations.

Duties Include

• Liaise with business partners to determine business needs, goals and objectives, and analyze complex IT issues;
• Analyze sophisticated/complex problems and understand business and technical goals and objectives;
• Conduct root cause analysis to develop IT solutions;
• Collaborate with Product Owner and Scrum Team to translate business objectives into Epics, Features, and detailed User Stories;
• Collaborate with internal teams and external vendors to ensure technical solutions and product increments conform with business needs;
• Produce high quality user stories and acceptance criteria in support of IT and business requirements;
• Develop new processes and upgrade existing workflows aligned with organization’s IT and business strategies;
• Grow and develop analytical capabilities and contribute to advancements and innovations within the practice;
• Understand testing requirements and build and support test planning and execution to validate system solutions meet business requirements;
• Identify emerging market and industry trends; and
• Participate in communities of practice to bring industry standard methodologies to teams.

Telecommuting permissible from anywhere in the U.S.

Salary: $162,548 per year

Minimum Requirements

• Master’s degree or foreign equivalent in Computer Science, Applied Computer Science, Computer Applications, or a closely related field and 4 years of experience designing and implementing Salesforce solutions in support of medium to large projects.

Experience must include the following, which may be gained concurrently:

• -4 years of Salesforce Financial Services Cloud experience including designing and implementing solutions tailored to meet needs of client specific requirements for setting up account/contact relationships, maintaining insurance policy information of account holders, and building workflows to support New Business Case Management process.
• 4 years of Salesforce Service Cloud experience including Salescloud, Salesforce FSL, and Salesforce Marketing Cloud.
• 4 years of experience planning and delivering user stories in an Agile SCRUM environment.
• 3 years insurance production development experience including designing and deploying Salesforce solutions to configure case management workflows, integrate party creation, maintain systems, and customize data models that support case management, underwriting, compliance, and titles for insurance industry.

When You Join Our Team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Salary Location

Boston, Massachusetts

Working Arrangement

Hybrid

Salary range

is expected to be between

$107,450.00 USD - $199,550.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)