Senior Manager, Transportation

ShipBob; United States; Remote; USD 113,000 - 154,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Parental Leave

Paid Holidays & Flexible Time Off

Job summary

ShipBob is seeking a Senior Manager, Transportation to lead cross-border inbound/outbound freight and manage carrier partnerships and customs-related processes. You will educate internal teams on USMCA, IOSS, and destination-country requirements to ensure on-time deliveries.

You will oversee carrier performance, onboarding of new lanes, and develop SOPs while collaborating with internal stakeholders across regions. A mix of remote work and travel up to 20% is expected.

Qualifications

• 5–10 years of experience in ecommerce and shipping
• 2+ years of cross-border shipments experience
• Strong communication and stakeholder guiding skills
• Ability to travel domestically and internationally up to 20%
• Knowledge of cross-border entry requirements is a must
• Experience with carrier portfolio management and onboarding

Responsibilities

• Establish and manage carrier performance tracking and improvement initiatives
• Onboard new carriers and lanes including SOP development and rate negotiation
• Identify gaps in carrier networks and evaluate prospective carriers
• Create processes to ensure continuous package flow through carriers
• Be subject-matter expert for cross-border compliance and regulations
• Own pick-up/drop-off master schedules with carriers
• Develop transportation and warehouse SOPs as needed
• Collaborate with internal/external teams to scale cross-border capabilities
• Support SFN Partner Development in facility requirements for expansion
• Guide stakeholders to support the business

Skills

Cross-border shipping

Carrier relationships

Excel

Power BI

SQL

Presentation skills

Education

Bachelor's Degree in Supply Chain Management or related

Business Administration or Engineering

Tools

Power BI

SQL

Excel

PowerPoint

Job description

As a member of theShipBobTeam, you will...

• Grow with an Ownership Mindset:We champion continuous learning and innovation.You'lltake on real problems,create tangiblesolutions, anddrive results that move the needleforShipBob,our merchants, and for your own professional growth.Ifyou'reready to do the most meaningful work of your career, this is the place.
• Collaborate with Peers and Leaders Alike:AtShipBob,leaders areaccessible;feedback flows in both directions, andeveryone, regardless of their seniority or role, steps up to help when needed.We hold each other tohigh standardsbecause we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
• Experience a High-Performance Culture and Clear Purpose:We are results-driven andclear about what that means: ourgoals are specific, accountability is shared, and every team member can see how their work connects toour mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI

Role Description:

As a Senior Manager, Transportation at ShipBob , you will be responsible for managing carrier relationships and partnerships across all cross-border modes for both inbound and outbound freight. This role is also responsible for managing other critical partnerships including customs brokers, 3rd party duty and tax estimation systems. You will be responsible for ensuring packages are flowing through ShipBob systems and facilities in the most efficient way possible and making sure that the customers get their shipments on time. You will be a subject matter expert who both manages and educates internal partners on cross border entry processes and programs (USMCA, IOSS) as well as destination country requirements and best practices to ensure adherence to environmental systems. Shipping is directly related to ShipBob’s overall customer experience, and you will be able to impact it positively in a meaningful way. This role reports to the Director, Transportation.

What you’ll do:

• Establish and manage carrier performance tracking and carrier performance improvement initiatives, which includes coordinating carrier quarterly reviews to hold carriers accountable.
• Manage Carrier Analyst that willbe responsible forexecuting the day (i.e., solutioning missed pick-ups / drop-offs, securingadditionalcapacity,etc).
• Identifycoverage or service gaps in defined carrier portfolio / network and work to evaluate prospective carriers.
• Responsible for onboarding new carriers and new lanes including:
  • Developing SOPs.
  • Ensuring integration requirements are understood and completed.
  • Negotiating rates and ensuring smooth service launch.
• Identifybottlenecks in carrier package flows and partner with carriers to improve service levels.
• Create processes and educate internal teams to ensure continuous flow of packages through the carriers’ supply chain.
• Is the subject matter expert for cross border compliance and regulations with a willingness to collaborate with / educate internal stakeholders on bestpractices.
• Identifytrends in service disruptions and work with carriers to mitigate (i.e.reducelostand damage rates).
• Own pick-up / drop-off master schedules with carriers.
• SupportShipBobfreight specialists as needed.
• Identify additional reporting tools and requirements needed to effectively manage a carrier portfolio.
• Create transportation and warehouse SOPs as needed.
•  Identify gaps in shipment creation and tendering process working with internal and external technical teams to ensure systems can execute and scale to support cross border trade.
• Support Cross border sales leadership to ensure our capabilitiesare meetingour merchantcustomersneeds.
• Partner with theShipbobFulfillment Network (SFN) Partner Development team toidentifylocations and requirements for facilities needed to expand cross border trade.
• Support ad hoc carrier and partner requests.
• Be a player-coach, reporting directly to the Director, Transportation, and guiding stakeholders to support the business.
• Maintain and improve standard operating procedures with carrierutilization, cost control, and general Cross Border operations.
• Be familiar with insurance and claims collection processes for damaged cargo, loss, etc.
• Additionalduties andresponsibilitiesas necessary.

What you’ll bring to the table:

• Broad knowledge of industry capabilities and processes including but not limited to:
• Ocean and Air consolidation.
• Small parcel cross border requirements.
• LTL and Truckload requirements.
• Intra Europe trade (e.g.EU to GB, NO, CH) border requirements.
• Knowledge of various cross border entry requirements isa must.
• 5-10 years of experience working inecommerceand shipping industry.
• 2+ years of experience working with cross border shipments.
• Superior presentation and communication skills with the ability to take complex, detailed processes and requirements and guide understanding of essential points to business partners.
• Excellent computer and data analysis skills, most importantly in Microsoft Excel, andPowerpoint.Experience working withPowerBI, and SQL is a plus.
• Flexibility to time shift working hours (from time to time) to support Europe,Asiaand Australia operations.
• Bachelor's Degree in Supply Chain Management, Business Administration, or Project Management/Engineering.
• Licensed Customs Broker is a plus.
• Ability to Travel domestically and internationally up to 20% of the time.
• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $112,817 - $153,500 for this role . In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

Building the world’s leadingfull-stack fulfillment platformischallengingwork. The problems we solve are complex, the pace is fast, and the bar is high.That meansShipBob’senvironmentisn’tthe rightfit for everyone, andthat’sokay.If you are ready to take ownership,push boundaries, andgrow alongside a team that genuinely supports each other, we would love to hear from you.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

Use of AI-Assisted Tools During Recruitment

We may use AI-assisted tools during the recruitment process to support administrative functions such as transcribing interviews, generating summaries or notes, organizing interview feedback, facilitating candidate communications, and helping recruiters identify candidates whose qualifications may align with job requirements. These tools are designed to assist our recruiting team and are not used to make final hiring decisions. Hiring decisions are made by trained human reviewers who consider the candidate's application, interview performance, qualifications, experience, and other relevant factors. AI-assisted tools do not independently determine whether a candidate advances in the hiring process or receives an offer of employment. Where required by applicable law, candidates will be provided with notice regarding our use of AI-assisted technologies and, where available, information about any applicable rights relating to such processing, including the ability to request additional information or opt out of certain AI-assisted processing activities. Candidates who exercise available opt-out rights may be reviewed through alternative processes consistent with applicable law.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, c ompensation and training.

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.