Senior Manager - Technical Resources

ONEOK, Inc.; Tulsa, Northern (OK, KY); Hybrid; USD 151,000 - 227,000; Full time

Job summary

ONEOK, Inc. is seeking an IT Infrastructure Leader to oversee service delivery for IT infrastructure functions, including technology, processes and personnel responsible for system management and technology solutions.

You will guide key technologies, manage budgets, coordinate across IT and business groups, and provide strategic direction for infrastructure. The role engages with software and service vendors and requires aligning acquisitions with strategic plans.

Qualifications

• Bachelor's Degree in Computer Science or related field or equivalent work experience.
• Experience with ITIL, COBIT or other IT control frameworks preferred.
• Experience managing O&M and capital budgets preferred.
• Experience implementing network technology, server technology, and network monitoring and management tools.
• Experience in use and function of office equipment including accessing computers and applicable software preferred.
• Experience preparing internal and external correspondence, status reports, business cases, technical configurations, and system standards and procedures preferred.
• Experience managing a medium to large team, including recruiting, retaining and developing employees preferred.
• Experience developing information, conducting meetings, and making presentations preferred.

Responsibilities

• Oversee key technologies utilized to ensure efficient, reliable and secure delivery of IT services.
• Responsible for prioritization, assignment and resolution of issues.
• Communicate activities to IT management on a consistent basis.
• Coordinate activities across IT and business groups as necessary.
• Provide strategic direction for key infrastructure areas.
• Coordinate with IT infrastructure and application personnel to align with business needs.
• Maintain relationships with software and service vendors and assist in contracts/maintenance negotiations.
• Consult with application teams on technical architecture strategies for large-scale systems.

Skills

ITIL/COBIT

Budget management

Network/server tech

Office software

Technical documentation

Team leadership

Meeting facilitation

Education

Bachelor's Degree in Computer Science or related field

Tools

Network monitoring tools

Server management tools

Job description

JOB SUMMARY

Job Profile Summary Oversee service delivery for IT infrastructure functions. This includes technology, processes and personnel associated with system management and the delivery of technology solutions.

Essential Functions and Responsibilities

• Oversee key technologies utilized to ensure efficient, reliable and secure delivery of IT services. This includes hardware solutions, operating systems, and system management technologies utilized to ensure established service levels are met.
• Responsible for the prioritization, assignment and resolution of issues associated with this area.
• Communicate activities to IT management on a consistent and frequent basis.
• Coordinate activities across other IT and business groups if necessary
• Provide strategic direction for key infrastructure areas.
• Coordinate and consult with IT infrastructure and application personnel to ensure business needs are driving the strategic plan
• Maintain tactical and strategic relationships with key software and service vendors. This includes assisting in the negotiation of multi-million dollar contracts and maintenance agreements related to IT infrastructure
• Consult with application teams and other project managers on any technical architecture strategies for large-scale systems.
• Ensure that technology acquisitions related to application projects are in line with overall strategies
• Communicate relevant information to project committees, development teams, vendors, and other key stakeholders as it relates to technical support and problem resolution
• Provide leadership to other managers and individual contributors engage for projects.
• Ensure proper controls are designed into solutions in order for appropriate service levels to be met
• Develop and review information including but not limited to: Technology-based policies, procedures, standards, and guidelines Annual budgets, forecasts, and long-term plans for both O&M and capital Requests for Proposal (RFPs) Business case studies

Education

Bachelor's Degree in Computer Science, Information Systems or other related field or equivalent work experience plus the following job related experience:

Work Experience

• Experience with ITIL, COBIT or other IT control frameworks preferred
• Experience managing O&M and capital budgets preferred
• Experience implementing network technology, server technology, and network monitoring and management tools
• Experience in use and function of office equipment including accessing computers and applicable software preferred
• Experience preparing internal and external correspondence, status reports, business cases, technical configurations, and system standards and procedures preferred
• Experience managing a medium to large team, including recruiting, retaining and developing employees preferred
• Experience developing information, conducting meetings, and making presentations preferred

Knowledge, Skills and Abilities

Knowledge of: architecture design and deployment, systems lifecycle management and infrastructure planning and operations

Ability to: apply math, algebra, and statistical formulas

Ability to: work effectively with senior management

Ability to: communicate and/or exchange verbal and written information or instructions

Licenses and Certifications

None required

Strength Factor Rating - Physical Demands/Requirements

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Strength Factor Description - Physical Demands/Requirements

Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)

Walking: Moving about on foot (Frequently)

Sitting: Remaining in a seated position (Constantly)

Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)

Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)

Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)

Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)

Climbing: Ladders, Stairs (Occasionally)

Balancing: Maintaining body equilibrium to prevent falling (Occasionally)

Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)

Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)

Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)

Crawling: Moving about on the hands and arms in any direction (Occasionally)

Reaching: Extending hands and arms in any direction (Constantly)

Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)

Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)

Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)

Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)

Hearing: Perceiving the nature of sound by the ear (Frequently)

Tasting/Smelling: (Occasionally)

Near Vision: Clarity of vision at 20 inches or less (Constantly)

Far Vision: Clarity of vision at 20 feet for more (Frequently)

Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)

Vision: Color - The ability to identify and distinguish colors (Constantly)

Working Conditions/Environment

Employee is subject to inside environmental conditions

Working Conditions Well lighted, climate controlled areas (Constantly) Frequent repetitive motion (Constantly) CRT (Computer Monitor(s)) (Constantly)

Travel Some travel may be required Driving Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license

Equal Opportunity

ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.

To request an accommodation email [e-mail] or call 1-855-663-6547.

Expected Salary Range

$151,000.00 - $227,000.00

Company Description

At ONEOK (NYSE: OKE), we deliver energy products and services vital to an advancing world. We are a leading midstream operator that provides gathering, processing, fractionation, transportation, storage and marine export services. Through our approximately 60,000-mile pipeline network, we transport the natural gas, natural gas liquids (NGLs), refined products and crude oil that help meet domestic and international energy demand, contribute to energy security and provide safe, reliable and responsible energy solutions needed today and into the future. As one of the largest integrated energy infrastructure companies in North America, ONEOK is delivering energy that makes a difference in the lives of people in the U.S. and around the world.