Senior Manager, Talent Activation & Client Services

adpinternalcareers; Norfolk (VA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

ADP is hiring a Senior Manager – Client Service to lead a high-performing team of Talent Activation Specialists responsible for implementing and optimizing Talent Technology solutions - including Recruitment, Performance, Compensation, and Succession Planning modules - aligned to client business needs.

This leader drives operational excellence, client satisfaction, and team development while ensuring the delivery of best practice talent consulting and scalable, high-quality service.

Qualifications

• 2–3+ years of people leadership experience.
• Strong understanding of Talent Technology modules (Recruitment, Performance, Compensation, Succession Planning) or similar HR tech platforms.
• Experience in financial reporting, forecasting, and business operations management.

Responsibilities

• Lead, coach, and develop a team of Talent Activation Specialists to achieve productivity, quality, and client satisfaction goals.
• Oversee activation of Talent Technology modules ensuring solutions align with client needs and objectives.
• Serve as the primary leader, driving in-service consulting and continuous improvement initiatives.
• Partner with internal stakeholders to enhance client experience and understanding of Talent Activation.
• Own operational excellence: optimize capacity, workflows, and processes for scalable, high-quality results.
• Reconcile billing, forecast, and deliver accurate financial reports to leadership.
• Manage case queues, escalations, and service metrics to meet targets.
• Champion the brand of the Talent Activation team and relaunch best practices.

Skills

People leadership

Financial reporting

Forecasting

HR technology

Project management

Communication

Executive presence

Tools

WFN Talent Technology

Job description

ADP is hiring a Senior Manager – Client Service to lead a high-performing team of Talent Activation Specialists responsible for implementing and optimizing Talent Technology solutions - including Recruitment, Performance, Compensation, and Succession Planning modules - aligned to client business needs.

This leader drives operational excellence, client satisfaction, and team development while ensuring the delivery of best practice talent consulting and scalable, high-quality service.