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Senior Manager, Systems Engineering Management

Servicenow

San Diego (CA)

Hybrid

USD 168,000 - 296,000

Full time

22 days ago

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Job summary

An innovative firm seeks a Systems Engineering leader to drive technical excellence and optimize systems for a global audience. In this role, you will manage team objectives, provide critical guidance on systems architecture, and ensure high availability and performance of systems. You will collaborate with cross-functional teams to tackle complex engineering challenges while leveraging AI to enhance decision-making processes. Join this dynamic environment where your expertise will contribute to transformative projects and help shape the future of work. If you're passionate about technology and leadership, this opportunity is perfect for you.

Benefits

Health Plans
401(k) Plan with Company Match
Flexible Time Away Plan
Family Leave Programs
Equity Options
Flexible Spending Accounts
Matching Donations

Qualifications

  • 7+ years in systems/software/hardware development and DevOps.
  • Deep knowledge of Linux systems architecture on a global scale.

Responsibilities

  • Manage planning, objectives, and performance reviews for the team.
  • Provide technical guidance for systems optimization and architecture.

Skills

AI Integration
Systems Development
Linux Systems Architecture
Infrastructure Components
Software Development
Configuration Management
Problem Solving
Cross-functional Collaboration

Tools

Azure Public Cloud

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

  • Manage the quarterly and annual planning, team objectives, individual goals, deliverables, hiring, development plans, and performance reviews.
  • Provide technical guidance for systems optimization opportunities and participate in architectural reviews.
  • Assess risks, vulnerabilities and mitigations of existing systems to ensure these systems are highly available, operationally sound, perform at scale and exceed customer expectation.
  • Collaborate with peer teams on complex, global engineering efforts to ensure architecture agreement, resource coordination and implementation timelines.
  • Represent the global Systems Engineering team to both internal and external stakeholders.
Qualifications

To be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 7+ years’ experience leading systems/software/hardware development and engineering, release management and DevOps across a global 24x7 production environment.
  • Deep background in Linux systems architecture and engineering on a global scale.
  • Fluency with the components of infrastructure including hardware platforms, OS, virtualization, Azure public cloud, and web applications and databases.
  • Prior experience in software development/engineering, release management, DevOps and managing large-scale server infrastructure.
  • Experience with configuration management platforms at scale.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Work cross-functionally to build consensus and drive complex projects and issues to completion.

Compensation

For positions in this location, we offer a base pay of $168,900 - $295,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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