Senior Manager Systems Administration, Health Systems, Ambulatory and Compass Rose

Kaiser Permanente; Greensboro (NC); On-site; USD 134,000 - 173,000; Full time

Job summary

Kaiser Permanente in Greensboro, NC seeks a Manager-level IT professional to oversee Epic EHR systems administration, enhancements, upgrades, and deployments. You will coordinate with Epic managers, implementation teams, and business stakeholders to ensure successful releases and smooth operation across clinical IT environments.

Qualified candidates will have four years with EPIC or similar health IT, plus two years of supervisory experience and a related degree.

Qualifications

• Minimum four (4) years experience working with EPIC or comparable health system software OR Minimum four (4) years scripting or programming experience.
• Minimum two (2) years supervisory experience.
• Bachelor's degree in Computer Science, Engineering, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Responsibilities

• Oversee Epic enhancements, upgrades, and implementations in partnership with application managers, teams, and stakeholders.
• Coordinate IT support with business units to align systems with strategy and policy.
• Ensure testing and validation activities are completed before deployment of changes.
• Manage incidents, outages, and system improvements across enterprise environments.

Skills

Epic administration

Supervisory experience

IT governance

Education

Bachelor's degree in CS/Engineering/Health care

Tools

EPIC

Job description

Job Summary

The incumbent will leverage clinical and healthcare IT systems expertise to support the delivery of safe, high-quality patient care through the Epic electronic health record (EHR). This role provides operational oversight for the prioritization, coordination, and execution of system enhancements, upgrades, and implementations in partnership with Epic application managers, implementation teams, and key business stakeholders. Additional responsibilities include overseeing the development and maintenance of internal procedures, defining specifications for system enhancements, evaluating new Epic release functionality, and ensuring comprehensive testing and validation activities are successfully completed before implementation.

• Manages designated units by translating business plans into tactical action items; communicating goals and objectives; ensuring all policies and procedures are followed; overseeing the completion of work assignments; assuming responsibility for decision making; aligning team efforts; building accountability for and measuring progress in achieving results; incorporating resources, costs, and forecasts into unit plans; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; partnering with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies; and influencing units to operate in alignment with business objectives.
• Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst departments; strategically evaluating talent for succession planning; setting performance management guidelines and expectations across units; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
• Provides insight and leadership on the delivery of appropriate, sustainable, and prompt solutions to incidents.
• Manages the implementation of planned hardware and software changes into production environments.
• Manages the maintenance, modification, and documentation of complex and advanced applications.
• Oversees the management and monitoring of stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security).
• Manages maintenance and refresh activities performed by team members.
• Manages application-oriented administration and technical support for production and non- production environments.
• Manages timelines and cross-functional resources to drive the delivery of appropriate, sustainable, and prompt solutions.
• Manages a network of partnerships with technical and project teams to resolve system problems and application-specific issues.
• Manages communication with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
• Manages the improvement of system usefulness to the local user by increasing the number of functions that can be automated, as well as seeking process and improvements that reduce human interaction with the system.
• Manages the testing of designated systems and tools.
• Manages the development of guidelines to prevent and/or resolve recurring problems.
• Manages all levels of support for all enterprise systems by overseeing the diagnosis, troubleshooting, and resolution of complex incidents to minimize system issues.
• Manages the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.
• Manages the analysis of the impact of process or technical tool changes on existing processes, tools, and interfaces.

Job Summary

The incumbent will leverage clinical and healthcare IT systems expertise to support the delivery of safe, high-quality patient care through the Epic electronic health record (EHR). This role provides operational oversight for the prioritization, coordination, and execution of system enhancements, upgrades, and implementations in partnership with Epic application managers, implementation teams, and key business stakeholders. Additional responsibilities include overseeing the development and maintenance of internal procedures, defining specifications for system enhancements, evaluating new Epic release functionality, and ensuring comprehensive testing and validation activities are successfully completed before implementation.

• Manages designated units by translating business plans into tactical action items; communicating goals and objectives; ensuring all policies and procedures are followed; overseeing the completion of work assignments; assuming responsibility for decision making; aligning team efforts; building accountability for and measuring progress in achieving results; incorporating resources, costs, and forecasts into unit plans; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; partnering with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies; and influencing units to operate in alignment with business objectives.
• Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst departments; strategically evaluating talent for succession planning; setting performance management guidelines and expectations across units; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
• Provides insight and leadership on the delivery of appropriate, sustainable, and prompt solutions to incidents.
• Manages the implementation of planned hardware and software changes into production environments.
• Manages the maintenance, modification, and documentation of complex and advanced applications.
• Oversees the management and monitoring of stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security).
• Manages maintenance and refresh activities performed by team members.
• Manages application-oriented administration and technical support for production and non- production environments.
• Manages timelines and cross-functional resources to drive the delivery of appropriate, sustainable, and prompt solutions.
• Manages a network of partnerships with technical and project teams to resolve system problems and application-specific issues.
• Manages communication with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
• Manages the improvement of system usefulness to the local user by increasing the number of functions that can be automated, as well as seeking process and improvements that reduce human interaction with the system.
• Manages the testing of designated systems and tools.
• Manages the development of guidelines to prevent and/or resolve recurring problems.
• Manages all levels of support for all enterprise systems by overseeing the diagnosis, troubleshooting, and resolution of complex incidents to minimize system issues.
• Manages the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.
• Manages the analysis of the impact of process or technical tool changes on existing processes, tools, and interfaces.

Minimum Qualifications

• Minimum four (4) years experience working with EPIC or comparable health system software OR Minimum four (4) years scripting or programming experience.
• Minimum two (2) years supervisory experience.
• Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Preferred Qualifications

• Four (4) years experience in EPIC administration and configuration.
• Four (4) years experience in the administration and custom configuration of large of-the-shelf applications or software packages.

Primary Location

North Carolina,Greensboro,Greensboro Administration

Scheduled Weekly Hours

40

Shift

Day

Workdays

Mon, Tue, Wed, Thu, Fri

Working Hours Start

08:00 AM

Working Hours End

05:00 PM

Job Schedule

Full-time

Job Type

Standard

Worker Location

Flexible

Employee Status

Regular

Employee Group/Union Affiliation

NUE-IT-01|NUE|Non Union Employee

Job Level

Manager with Direct Reports

Department

KPIT ADMIN - HC AMB SCAL GA SUPP - 9601

Pay Range

$133800 - $173140 / year

Travel

No

Work Setting

Flexible

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.