Systems Administrator IV, Health Systems

Kaiser Permanente Northwest; Lake Oswego (OR); On-site; USD 116,000 - 150,000; Full time

Job summary

Kaiser Permanente Northwest is seeking an IT/EPIC systems professional in Lake Oswego, OR to support build, testing, validation, and ongoing operation of Epic applications. The role requires clinical or IT systems knowledge to advance high-quality care through the EHR.

You will document future-state specs, analyze workflows, and engage with end users and Epic staff. The position emphasizes system configuration, incident resolution, and collaboration across teams, including supervising system

Qualifications

• Minimum three (3) years experience working with EPIC or comparable health system software OR minimum three (3) years scripting or programming experience.
• Minimum one (1) year in an informal leadership role working with IT or operational teams.
• Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and minimum six (6) years in IT or operations; degree may be substituted by equivalent work experience.

Responsibilities

• Completes work assignments and supports business-specific projects; coordinates resources to meet deadlines.
• Provides first and second level support for enterprise systems and analyzes incidents.
• Plans and performs complex system configuration and change management.
• Participates in installs, upgrades, or decommissions of designated systems and infrastructure.
• Creates documentation of system configuration and procedures; maintains accuracy.
• Supports vendor activities and liaises with end users and Epic staff.

Skills

Ambiguity management

Attention to detail

Communication

Critical thinking

Cross-functional collaboration

Decision making

Problem solving

Learning agility

Organizational skills

Teamwork

Education

Bachelor's degree in Computer Science or related field

Tools

Epic administration

Unix/Linux administration

Microsoft Excel

Scripting (unspecified)

Job description

Job Summary

In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications.

In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. This position will also provide supervisory support of the system administration team.

Essential Responsibilities

• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.
• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.
• Assists technical and project team members to resolve system problems and application-specific issues.
• Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement.
• Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.
• Escalates unresolved or critical issues, risks or problems to system engineers.
• Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
• Plans and performs complex system configuration.
• Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure.
• Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate.
• Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes.
• Supports vendor support activities, as appropriate.
• Participates in and influences change management processes.
• Defines the maintenance, modification, and documentation of complex and advanced applications.
• Supports the development of guidelines to prevent and/or resolve recurring problems.
• Recommends and executes performance tuning and optimization activities.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Application Delivery Process
• Application Maintenance
• Application Testing
• Packaged Application Integration
• Scripting Tools and Languages
• System and Technology Integration
• Acts with Compassion
• Analytical Skills
• Client Focus
• Crisis Incident Management
• Debugging and Troubleshooting
• Demonstrating Personal Flexibility
• Managing Diverse Relationships
• Microsoft Excel
• Organizational Skills
• Prioritization
• Relationship Building

Minimum Qualifications

• Minimum three (3) years experience working with EPIC or comparable health system software OR Minimum three (3) years scripting or programming experience.
• Minimum one (1) year in an informal leadership role working with IT or operational teams.
• Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Preferred Qualifications

• Three (3) years experience in EPIC administration and configuration.
• Three (3) years experience in the administration and custom configuration of large of-the-shelf applications or software packages.
• Three (3) years experience in enterprise UNIX/Linux administration.
• Four (4) years system administration experience.
• One (1) year of work experience in a role requiring interaction with senior leadership (e.g., Director level and above)
• Three (3) years experience working in a large matrixed organization.
• Two (2) years experience working with IT vendors.
• Four (4) years experience writing documentation or standard operating procedures related to system administration.
• EPIC certification OR completion of an accredited EPIC Proficiency training program.

Primary Location:

Oregon,Lake Oswego,5800 Meadows

Scheduled Weekly Hours:

40

Shift:

Day

Workdays:

Mon, Tue, Wed, Thu, Fri

Working Hours Start:

09:00 AM

Working Hours End:

05:00 PM

Job Schedule:

Full-time

Job Type:

Standard

Worker Location:

Flexible

Employee Status:

Regular

Employee Group/Union Affiliation:

NUE-IT-01|NUE|Non Union Employee

Job Level:

Individual Contributor

Department:

KPIT ADMIN - CDTS ANALYTICS - 9601

Pay Range:

$115600 - $149600 / year

Travel:

No

Work Setting:

Flexible

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.