Senior Manager, Support Engineering

Socket.dev; Harwood Township (ND); On-site; USD 180,000 - 240,000; Full time

Job summary

Oracle is seeking a Senior Manager, Repair Center Operations to design and scale a centralized repair-center model for next-generation AI infrastructure. You will lead day-to-day repair operations and long-range capacity planning for Compute Tray repair, CDU validation, leak response, and regional expansion.

This role collaborates across Development, Manufacturing, Supply Chain, Design, Architecture, and Global Product Engineering to ensure staffed and equipped repair centers that meet routine

Responsibilities

• Lead day-to-day repair operations and long-term capacity planning for Compute Tray repair and CDU validation.
• Coordinate regional expansion, repair velocity, and serviceability improvements across sites.

Job description

The Senior Manager, Repair Center Operations is responsible for building and scaling Oracle’s centralized repair-center model for next‑generation AI infrastructure. This role leads day‑to‑day repair operations and long‑term capacity planning for Compute Tray (CT) repair, CDU validation, leak response, and regional expansion. Working across Development, Manufacturing, Supply Chain, Design, Architecture, and Global Product Engineering, the senior manager ensures repair centers are staffed, equipped, and ready to support routine demand as well as surge events while driving improvements in diagnosability, repair velocity, and serviceability.

The role also serves as a key operational leader for the repair organization, translating product and infrastructure requirements into an executable staffing and facility plan. This includes establishing operating rhythms, tracking performance metrics, managing risk, and ensuring the repair network scales with current and future Oracle data center sites.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.