Senior Manager, Strategy & Planning

SupportFinity™; New York (NY); On-site; USD 123,000 - 176,000; Full time

Benefits offered by this job

Equity

Flexible paid time off

20 weeks fully-paid gender-neutral parental leave

401(k) plan

Mental health counseling

Job summary

SupportFinity™ is seeking a seasoned Strategy & Planning professional to lead the Customer Success function worldwide. The role encompasses data analysis, stakeholder engagement, and driving business initiatives to unlock sales revenue. The ideal candidate has a strong understanding of Sales Strategy, a quantitative degree, and experience with analytical tools like SQL and Tableau.

The compensation for this role ranges from $123,000 to $176,000 USD, along with a robust benefits package including flexible paid time off and parental leave.

Qualifications

• 5+ years of work experience in Sales Strategy, Consulting, Sales Operations, or Analytics.
• Experience supervising direct reports.
• Effective communicator who can translate complex technical concepts into clear business language.

Responsibilities

• Help drive the analytical rhythm of our business, including quarterly business reviews.
• Partner with senior leadership to drive customer, market, and segment-specific analyses.
• Lead the quarterly and annual business planning for the CS teams.

Skills

Sales Strategy

Data Analysis

SQL

Business Intelligence Tools

Communication

Education

Bachelor’s Degree with a quantitative focus

Tools

Tableau

Salesforce.com

Job description

About The Job

We are looking for a seasoned Strategy & Planning professional to help us lead the Customer Success Strategy & Planning function worldwide. You will be responsible for learning the ins and outs of each major MongoDB Sales and Customer Success Business, building relationships with senior leadership, developing the team, and driving forward initiatives that unlock sales revenue. The ideal candidate understands what makes a team thrive, has a strong interest in data analysis to tell stories, and thrives in shaping narratives that help our Sales team grow.

Responsibilities

• Help drive the analytical rhythm of our business, including quarterly business reviews and org deep dives
• Partner with senior leadership to drive customer, market, and segment-specific analyses that uncover insight
• Become an expert in business and CS rules
• Conceptualize and pilot new programs to test the effectiveness of various roles, compensation plans, and engagement mechanisms
• Lead the quarterly and annual business planning for the CS teams
• Collaborate with various business units to drive productivity and headcount scenario analyses

Ideal Candidate

• Bachelor’s Degree with a quantitative focus (Economics, Finance, Computer Science, Mathematics, etc.)
• 5+ years of work experience in Sales Strategy, Consulting, Sales Operations, or Analytics
• Experience supervising direct reports
• Effective communicator who can translate complex technical concepts into clear business language
• Strong SQL knowledge with an ability to write queries to extract data for analysis (preferred but not required)
• Spreadsheet wizardry with the ability to manipulate and analyze data
• Experience with at least one major business intelligence tool (Tableau, Google Data Studio, Looker)
• Comfortable navigating Salesforce.com

Benefits and Compensation

MongoDB provides a comprehensive benefits package which may include equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, and health benefits. The base salary range for this role in the U.S. is $123,000—$176,000 USD. Compensation at the time of offer is unique to each candidate and is based on a variety of factors such as skill set, experience, qualifications, and work location.

Equal Employment Opportunity

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All hiring decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected under federal, state or local law.