| Senior Manager | Strategy & Operations

Recruiting From Scratch; New York (NY); On-site; USD 150,000 - 175,000; Full time

Job summary

A premier talent firm is seeking a Senior Manager for Strategy & Operations in New York City. In this role, you'll lead a team to enhance customer satisfaction and retention while driving revenue growth in a fast-paced, innovative environment. Join a rapidly scaling technology company focused on empowering workforce productivity with cutting-edge solutions.

Benefits

Full health benefits

401(k)

Wellness perks

Career development opportunities

Vibrant team culture in SoHo

Qualifications

• 6+ years in strategy, operations, customer success, or account management.
• 3+ years of people management experience.
• Strong analytical skills (Excel, SQL).

Responsibilities

• Lead customer retention initiatives and identify new revenue opportunities.
• Design and optimize scalable customer engagement playbooks.
• Coach and develop junior team members.

Skills

Analytical skills

Customer success

Strategic thinking

Cross-functional collaboration

Management skills

Education

Undergraduate degree from a top-tier institution

Tools

Salesforce

Gainsight

Job description

Who is Recruiting from Scratch:

Recruiting from Scratch is a premier talent firm that focuses on placing the best product managers, software, and hardware talent at innovative companies. Our team is 100% remote and we work with teams across the United States to help them hire.

About the client:

Title of Role: Senior Manager | Strategy & Operations

Location: New York City, NY
Company Stage of Funding: Series B
Office Type: Onsite (5 days/week)
Salary: $150,000 – $175,000 base salary (Total comp up to ~$306,250 including equity)

Company Description

Our client is a rapidly scaling Series B technology company revolutionizing workforce productivity within the light industrial sector. Their innovative marketplace platform connects businesses with vetted workers using cutting-edge technologies such as AI, machine learning, and predictive analytics. With strong backing from top-tier investors, they’re on a mission to empower businesses and workers alike to maximize potential and performance. The team is headquartered in SoHo, New York, and maintains a dynamic, fast-paced in-person work environment.

What You Will Do

As a Senior Manager of Strategy & Operations, you will lead a high-impact team responsible for driving customer satisfaction, retention, and revenue growth. This is a cross-functional leadership role embedded within the Customer Operations org, blending strategy, operations, account management, and customer success. You’ll manage a team of 3–5 professionals and work closely with functions such as Product, Engineering, Marketing, and Growth to scale efficient, data-driven customer engagement strategies.

Key responsibilities include:

• Designing and optimizing scalable customer engagement playbooks

• Leading customer retention initiatives and identifying new revenue opportunities

• Analyzing performance data to inform strategic decisions

• Coaching and developing junior team members

• Collaborating across the business to implement systemic process improvements

• Operating with ownership in a highly visible, revenue-driving function

Ideal Candidate Background

We’re looking for a sharp, execution-oriented leader who thrives in high-growth, ambiguous environments. You’ll likely bring a blend of customer operations, strategic thinking, and cross-functional collaboration skills.

Minimum Qualifications:

• 6+ years of experience in strategy, operations, customer success, or account management roles

• 3+ years of people management experience, ideally overseeing teams of 3 or more

• Strong analytical skills (e.g., Excel, SQL) and comfort with data-informed decision making

• Experience in a high-growth tech startup or tech-enabled marketplace

• Excellent communication and interpersonal skills; strong executive presence

• Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight)

• Enthusiasm for working 100% in-person in a collaborative, fast-moving NYC HQ

Preferred but not required:

• Background in management consulting or experience at a top-tier consulting firm

• Experience using no-code tools (e.g., Retool) and automating workflows

• Undergraduate degree from a top-tier institution

• MBA is a nice-to-have, not required

Compensation and Benefits

• Competitive base salary ($150k – $175k depending on experience)

• Equity with total compensation potential up to $306,250

• Full health benefits, 401(k), and wellness perks

• Opportunity to make outsized impact in a highly visible role

• Career development and advancement in a fast-growth company

• A vibrant, in-person team culture located in the heart of SoHo, NYC

Other Notes

• This role is not quota-carrying and is structured more similarly to a strategy & operations function

• The team plays a central role in customer lifecycle management and company growth

• The hiring process includes a recruiter screen, hiring manager interview, in-person case studies, and culture/leadership alignment assessments

Ready to help build the future of workforce technology?
Apply now to join a mission-driven team at the intersection of technology, operations, and customer success.