Senior Manager, Strategic Operations - Technology Strategy & Roadmap
Hilton
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Descrizione del lavoro
Hilton is seeking a Senior Manager, Strategic Operations - Technology Strategy & Roadmap to lead multi-year planning for RMCC Americas, shaping data systems, reporting, automation, and platform strategy.
Based in Dallas, TX or remote, you will collaborate across RMCC, Technology, Data, Product, and Enterprise teams to translate priorities into sequenced capabilities and to prepare investment decisions for senior leadership.
Competenze
- Seven years of professional work experience.
- Four years supporting technology strategy, roadmap planning, data systems, or analytics tools.
- Three years leading teams and cross-functional technology initiatives.
- Experience translating business strategy into tech capabilities and executive materials.
- Travel up to 10%.
Mansioni
- Develop and maintain RMCC's multi-year technology roadmap across data systems, reporting, automation, and platforms.
- Translate business needs into sequenced technology capabilities and delivery recommendations.
- Lead annual and quarterly planning, evaluating demand, capacity, risks, and value.
- Identify modernization opportunities and align solutions with enterprise standards.
- Prepare executive-ready materials and investment recommendations.
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
Exceptional Hospitality Starts with You
This role is based at our corporate office in Dallas, TX or Remote
As the Senior Manager, Strategic Operations - Technology Strategy & Roadmap, you will lead strategic technology planning for RMCC Americas by developing the multi-year roadmap for data systems, reporting, automation, workflow modernization, and technology capabilities that support RMCC's evolving commercial operating model.
On the Strategic Operations team, you will report into the Director, and partner across RMCC, Technology, Data, Product, Commercial, and Enterprise teams to translate business priorities into sequenced technology capabilities, evaluate roadmap trade-offs, align stakeholders on investment priorities, and prepare solutions for scalable adoption across a high-volume commercial support organization.
- Develop and maintain RMCC's multi-year technology roadmap across data systems, reporting, automation, workflow tools, and commercial support platforms.
- Translate RMCC business strategy, operating model needs, and stakeholder priorities into sequenced technology capabilities, roadmap themes, and delivery recommendations.
- Lead annual and quarterly technology planning processes that evaluate demand, capacity, dependencies, risks, benefits, and business value.
- Assess current-state tools, reporting environments, workflows, and data systems to identify modernization opportunities, simplification needs, and future capability gaps.
- Partner with Technology, Data, Product, and RMCC leaders to align proposed solutions with enterprise standards, architecture patterns, platform direction, and operational needs.
- Prepare executive-ready roadmap materials, decision frameworks, investment recommendations, and prioritization options for RMCC and enterprise leadership.
- Serve as the strategic planning bridge between RMCC business leaders, Technology partners, Data teams, Product teams, platform owners, reporting teams, and external vendors.
- Facilitate roadmap planning and prioritization forums that align leaders on business value, technical dependencies, resource needs, timelines, risks, and trade-offs.
- Across diverse stakeholder groups create decision materials that clarify options, impacts, dependencies, and recommended next steps.
- Influence internal and external partners to advance roadmap priorities, resolve blockers, and ensure technology plans remain aligned to RMCC's commercial strategy.
- Current-state and future-state assessments for reporting, automation, workflow tools, data systems, and commercial support platforms.
- KPI and value-realization frameworks that measure roadmap progress, adoption, operational impact, stakeholder experience, and business outcomes.
- Transition planning materials that help move roadmap items from strategy into delivery, implementation, adoption, and operational support.
- Seven (7) years of professional work experience
- Four (4) years of experience supporting technology strategy, roadmap planning, data systems, reporting platforms, automation, analytics tools, or technology-enabled business operations.
- Three (3) years of experience leading teams and cross-functional technology initiatives in an enterprise environment
- Experience translating business strategy and stakeholder needs into technology capabilities, roadmap priorities, sequencing recommendations, and executive decision materials
- Travel up to 10%
- Five (5) years of professional work experience in Technology or related field
- Bachelor's Degree, or Associate's Degree plus 6+ years of Technology-related experience, or High School Degree/GED plus 12+ years of Technology-related experience
- Strong prioritization, and team management capabilities
- Strong partner-management skills to translate business needs into technical solutions
At Hilton, The Hospitality We’re Known For Doesn’t End With Our Guests. We Proudly Invest In Our Team Members’ Wellbeing, Supporting You Through All Of Life's Moments. When You Join Hilton, Our Exceptional Care Extends To You With Unmatched Perks And Benefits, Including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what’s next
- Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $90,000 – $120,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
At Hilton, The Hospitality We’re Known For Doesn’t End With Our Guests. We Proudly Invest In Our Team Members’ Wellbeing, Supporting You Through All Of Life's Moments. When You Join Hilton, Our Exceptional Care Extends To You With Unmatched Perks And Benefits, Including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what’s next
- Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
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