Senior Manager, Small & Medium Business Outside Sales

Comcast (CC) of Willow Grove; Pittsburgh (Allegheny County); On-site; USD 90,000 - 135,000; Full time

Job summary

Comcast (CC) of Willow Grove is seeking a seasoned sales leader to manage and optimize SMB sales revenues. You will oversee staffing, training readiness, and performance management while aligning operational plans with corporate objectives.

Responsibilities include developing promotions, ensuring forecast accuracy, and driving territory structure improvements through cross-team collaboration. A Bachelor's degree and 7–10 years of sales leadership experience are preferred.

Qualifications

• Bachelor's Degree preferred; Comcast may accept equivalent mix of coursework and experience.
• 7-10 years of relevant work experience in sales or sales leadership.
• Strong people management and coaching abilities.

Responsibilities

• Lead and develop SMB sales teams to achieve revenue goals.
• Forecast annual, quarterly, and monthly revenue accurately.
• Coordinate with internal teams to optimize territory structure and promotions.
• Coach and motivate sales reps; address performance issues.
• Develop and implement best practices to improve sales performance.

Skills

Managing Sales Teams

Sales Results

Training and Development

Education

Bachelor's Degree

Job description

Job Summary

Responsible for effectively managing and monitoring the sales of an integrated communication structure to small-to-medium business customers in an effort to maximize sales revenues and meet corporate objectives on a consistent basis. Assures optimal sales team staffing and training readiness of sales professionals. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.

Core Responsibilities

• Supports and ensures sales results in the direct sales channels by means of effectively deploying defined sales programs and identifying best practices and process improvements to share across the Company.
• Maintains expertise on Company's products/services to effectively manage team sales services to small-to-medium business customers.
• Ensures competence and continuity of qualified small-to-medium business Account Executives through optimum selection, training and development, appraisal and motivation techniques.
• Develops, plans and coordinates sale promotions and incentives to meet business goals and objectives.
• Ensures team and individual achievement of all sales, plus quality, goals and standards.
• Monitors employee performance; counsels and advises employees to ensure compatibility, maximum effectiveness and continued growth on a constant basis.
• Addresses personnel issues/performance issues in accordance with Company Policy.
• Prepares, analyzes and maintains records of individual, as well as group, sales and performance activities relative to business goals and objectives.
• Ensures accurate forecasts of annual, quarterly and monthly revenue and unit metrics through experience with processing and analyzing of data.
• Designs, implements and manages overall territory team structure.
• Coordinates efforts with other internal teams and groups to insure effectiveness and efficiency.
• Possesses excellent written and oral communication skills, interpersonal skills and planning and organising skills.
• Develops and implements best practices that contribute to improved performance and overall success through leading by example and modeling the Company Credo, Touchstones and Promise.
• Coaches, develops, appraises and motivates individual sales representatives to achieve and exceed assigned objectives.
• Educates sales professionals in sales planning tactics to support their small-to-medium business success by assuring compliance with organisational training requirements.
• Consistent exercise of independent judgement and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Managing Sales Teams, Sales Results, Training and Development

Benefits

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree. While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Equal Opportunity Employment

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Career Opportunities

At Comcast, you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.