Senior Manager, Small & Medium Business Outside Sales

Comcast; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Job summary

Comcast is seeking an experienced sales leader to effectively manage and monitor the growth of sales to small- and medium-sized business customers. The role emphasizes staffing, training readiness, and alignment of financial and operational objectives with corporate strategy.

You will coach and develop Account Executives, design sales promotions, and ensure accurate revenue forecasts, while collaborating across internal teams to maximize performance.

Qualifications

• Experience leading sales teams and driving revenue growth.
• Strong leadership and coaching abilities for professional sales staff.
• Ability to analyze data to forecast sales and adjust plans.

Responsibilities

• Supports and ensures sales results in direct channels through defined programs.
• Maintains product/service expertise to manage team sales to SMB customers.
• Ensures competence and continuity of Account Executives through training and development.
• Plans and coordinates promotions and incentives to meet goals and objectives.
• Forecasts annual, quarterly and monthly revenue and unit metrics.
• Leads territory team structure and coordinates with internal teams.

Skills

Managing Sales Teams

Sales Results

Training and Development

Education

Bachelor's Degree

Job description

Job Summary

Responsible for effectively managing and monitoring the sales of an integrated communication structure to small-to-medium business customers in an effort to maximize sales revenues and meet corporate objectives on a consistent basis. Assures optimal sales team staffing and training readiness of sales professionals. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.

Job Description

Core Responsibilities

• Supports and ensures sales results in the direct sales channels by means of effectively deploying defined sales programs and identifying best practices and process improvements to share across the Company.
• Maintains expertise on Company's products/services to effectively manage team sales services to small-to-medium business customers.
• Ensures competence and continuity of qualified small-to-medium business Account Executives through optimum selection, training and development, appraisal and motivation techniques.
• Develops, plans and coordinates sale promotions and incentives to meet business goals and objectives. Ensures team and individual achievement of all sales, plus quality, goals and standards.
• Monitors employee performance; counsels and advises employees to ensure compatibility, maximum effectiveness and continued growth on a constant basis. Addresses personnel issues/performance issues in accordance with Company Policy.
• Prepares, analyzes and maintains records of individual, as well as group, sales and performance activities relative to business goals and objectives. Ensures accurate forecasts of annual, quarterly and monthly revenue and unit metrics through experience with processing and analyzing of data.
• Designs, implements and manages overall territory team structure. Coordinates efforts with other internal teams and groups to insure effectiveness and efficiency. Possesses excellent written and oral communication skills, interpersonal skills and planning and organizing skills.
• Develops and implements best practices that contribute to improved performance and overall success through leading by example and modeling the Company Credo, Touchstones and Promise.
• Coaches, develops, appraises and motivates individual sales representatives to achieve and exceed assigned objectives. Educates sales professionals in sales planning tactics to support their small-to-medium business success by assuring compliance with organizational training requirements.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Managing Sales Teams; Sales Results; Training and Development

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years