Senior Manager, Servicing Operations

Northmarq; Minneapolis (MN); Hybrid; USD 115,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K match

Paid parental leave

Education assistance

Volunteer paid time off

Job summary

A commercial real estate firm is seeking a Senior Manager for Servicing Operations to provide strategic leadership and improve operational efficiency. The ideal candidate will have proven experience in team leadership and commercial loan servicing. This position offers a competitive salary ranging from $115,000 to $140,000 annually, alongside a robust benefits package including medical, dental, vision, and more. Join a dynamic environment committed to collaboration and growth.

Qualifications

• Proven experience in leading teams and strategic execution.
• Deep understanding of commercial loan servicing operations.
• Strong presence in industry events and networks.

Responsibilities

• Develop and execute long-term strategic initiatives.
• Monitor key metrics and operational benchmarks.
• Oversee managers in functional areas.
• Coach and mentor staff for competency growth.
• Engage actively with industry groups.

Skills

Strategic thinking

Team leadership

Performance management

Client engagement

Operational excellence

Job description

At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan servicing, and fund management. We offer you a career path with best-in-class training, and we foster inclusive teams committed to collaboration, mentoring, and growth. At Northmarq, we will help you unlock your potential – whether you are an industry veteran or you’re just getting started. Your new career is waiting. Start something special today.

Northmarq was voted by Real Estate Forum as one of The Best Places to Work in Commercial Real Estate!

This position provides strategic and operational leadership for one or more teams within the Servicing Operations department. The Senior Manager is responsible for hiring, developing, and leading leaders and teams across multiple functional areas within Operations. This position plays a key role in shaping and delivering operational strategies, driving performance and development, and aligning team goals with company objectives. A strong industry presence and active participation in external events and networks are expected. As Northmarq evolves, additional responsibilities may be added to support company growth and scalability.

This position offers a flexible work environment and is available for an immediate start.

Essential Accountabilities

Organization & Strategic Execution

• Develop and execute long-term strategic initiatives aligned with company and servicing goals.
• Represent Servicing Operations in cross-functional projects, industry events, and client onboarding engagements.
• Monitor key metrics and operational benchmarks to ensure effective execution and continuous improvement.
• Identify opportunities to improve processes, systems, and outcomes to strengthen the client and employee experience.
• Support the Director of Operations with departmental planning, communications, and strategic efforts.

Team & People Leadership

• Oversee multiple managers, each leading their own functional area, providing strategic guidance and day-to-day support.
• Coach and mentor leadership staff to build competencies in strategic thinking, collaboration, change leadership, and operational effectiveness.
• Promote a culture of accountability, empowerment, and continuous learning.
• Lead succession planning efforts and ensure teams are positioned to support scale and growth.
• Participate in and lead performance reviews, development planning, and team-wide communication efforts.
• Support the team with day-to-day operations and approvals as needed.

Operational Excellence & Industry Presence

• Actively engage with industry groups, peers, and clients to stay informed on trends and represent Northmarq’s interests.
• Maintain deep knowledge of commercial loan servicing operations, industry best practices, and client expectations.
• Serve as an internal advisor on operational risk mitigation, client service standards, and systems performance.
• Collaborate with internal partners and external stakeholders to enhance the overall servicing platform.
• Contribute to procedural development and strategic planning initiatives to increase efficiency and clarity.

Northmarq offers a highly competitive benefits package including: medical, dental, vision, paid time off, 401K match and an annual discretionary contribution based on business performance, paid parental leave and adoption assistance, education assistance, volunteer paid time off, charitable contribution match and so much more!

Minnesota Residents: Northmarq carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The salary range for the Senior Manager, Servicing Operations position is $115,000.00 to $140,000.00 annually. This range is a good faith estimate and the actual compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.