Senior Manager ServiceNow Architect

Otis Elevator Co.; Farmington (CT); Remote; USD 136,000 - 189,000; Full time

Job summary

A leading company is seeking a Senior Manager ServiceNow Architect to shape ITSM architecture and platform strategy. This role involves driving architectural innovation, leading cross-functional teams, and ensuring seamless integrations while maintaining best practices. Ideal candidates will have extensive experience with ServiceNow and strong integration skills.

Benefits

401(k) plan with company match

Comprehensive medical coverage

Three weeks of paid vacation

Paid sick leave and wellness programs

Life insurance and disability coverage

Tuition reimbursement program

Spot performance bonuses

Qualifications

• 8+ years of experience with ServiceNow, including 5+ years in architecture.
• Proven experience architecting ServiceNow ITSM solutions.
• Strong background in platform governance.

Responsibilities

• Own solution design, strategy, and roadmaps aligned with ITIL.
• Lead platform governance and manage standards.
• Oversee integrations between ServiceNow and enterprise applications.

Skills

Integration technologies

Stakeholder management

Communication

Education

ITIL v4 certification

Tools

REST/SOAP APIs

MID Server

Integration Hub

Job description

Senior Manager ServiceNow Architect page is loaded

Senior Manager ServiceNow Architect

Apply remote type Remote locations OT999: 1CP - Farmington, CT One Carrier Place, Farmington, CT, 06032 USA time type Full time posted on Posted 2 Days Ago job requisition id 20130343

Date Posted:

2025-05-01

Country:

United States of America

Location:

OT999: 1CP - Farmington, CT One Carrier Place, Farmington, CT, 06032 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Elevate your impact with Otis! We’re on the lookout for a dynamic Senior Manager ServiceNow Architect to take the lead in shaping our ITSM architecture and platform strategy. This high-profile role demands a seasoned expert in the ServiceNow ITSM suite, boasting strong integration skills and platform governance experience. You’ll drive architectural innovation, steer cross-functional teams, and ensure seamless enterprise system integrations, all while upholding top-tier scalability, performance, and best practices.

On a typical day you will:

• Serve as the ServiceNow ITSM Architect, owning solution design, strategy, and roadmaps aligned with ITIL and business objectives.

• Lead platform governance, managing standards, scalability, upgrades, and health.

• Oversee and drive end-to-end integrations between ServiceNow and enterprise applications (e.g., CMDB, APM, HR, monitoring tools).

• Collaborate with stakeholders to gather requirements, define solutions, and provide technical leadership for platform-wide initiatives.

• Provide strategic direction for the ServiceNow platform, including ITSM, CMDB, Discovery, and additional modules (e.g., CSM, HAM/SAM, ITOM).

• Mentor and lead development teams, solution architects, and administrators, ensuring alignment with best practices and architectural standards.

• Evaluate and implement new features, plugins, and applications in ServiceNow.

• Drive continuous improvement and innovation across the platform, including process automation and performance enhancements.

• Act as an escalation point for complex technical issues and provide root cause analysis and resolution.

What you will need to be successful:

• 8+ years of experience with ServiceNow, including 5+ years in architecture or platform leadership role

• Proven experience architecting and delivering ServiceNow ITSM solutions at an enterprise level

• Strong background in ServiceNow platform architecture, development, and governance

• Hands-on experience with integration technologies (e.g., REST/SOAP APIs, MID Server, Integration Hub, etc.)

• Solid understanding of ITIL processes and frameworks; ITIL v4 certification preferred

• Experience with CMDB, Discovery, and CSDM is highly desirable

• Strong communication and stakeholder management skills

• Experience leading ServiceNow platform teams and managing platform roadmaps

• Exposure to modules beyond ITSM, such as ITOM, SecOps, or HRSD

• Experience with Agile/Scrum methodologies

• Familiarity with cloud environments (e.g., AWS, Azure) and enterprise service management strategies

Additional Comments:

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

What we offer:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.

• Enjoy three weeks of paid vacation, along with paid company holidays

• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.

• Life insurance and disability coverage to protect you and your family.

• Voluntary benefits, including options for legal, pet, home, and auto insurance.

• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.

• Pursue your educational goals with our tuition reimbursement program.

• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

The salary range for this role is $136,800 - $188,100. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. W e move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio .

You may recognize our products in some of the world ’ s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa a nd the Petronas Twin Towers ! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians , all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of a n innovative global industry leader with a resilient business model. You ’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge .

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and M ajor Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs .

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do . We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do . If you would like to learn more about environmental, social and governance (ESG) at Otis click here .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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About Us

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.