Senior Manager, Service Parts Operations

Ricoh USA, Inc.; United States; On-site; USD 93,000 - 150,000; Full time

Benefits offered by this job

401K

Healthcare options

Tuition assistance

Paid vacation

Job summary

Ricoh USA, Inc. is seeking a Senior Manager I, Asset Management to oversee spare parts inventory across the field service network in a 24x7 environment. You will lead operations, ensure service levels, and optimize inventory investment.

You will manage a 24-person team, set KPIs, collaborate across functions, and drive process improvements while maintaining SOX compliance. Proficiency in Oracle/OBIE and strong analytical, communication, and leadership skills are essential to deliver customer

Qualifications

• Bachelor's degree in business or logistics, or comparable experience.
• 5+ years in inventory control or logistics management.
• 5+ years in service delivery preferred.
• Strong analytic and reporting background.
• Excellent oral and written communications skills.
• Strong customer relations skills.

Responsibilities

• Leads a staff of 24 in a 24x7 environment.
• Supports, Interacts and communicates with the Field Service team daily.
• Develops, documents, and communicates processes and procedures.
• Establish KPIs used to manage/monitor performance.
• Manage overall inventory strategy and performance.
• Identify and manage system enhancements.
• Manage inventory levels.
• Order placement and escalations.
• Inventory search and transportation.
• Physical inventory (internal and SOX compliance).
• Inventory adjustments and receipts.
• Critical order placement and management.
• Excess inventory management.
• Completes employee performance reviews and development.
• Establishes cross functional relationships to ensure cohesiveness across functions.
• Awareness and focus on process efficiency and improvement.
• Other duties as assigned.

Skills

Inventory management

Analytics & reporting

Leadership

Customer relations

Problem solving

Communication skills

Time management

SOX compliance

Education

Bachelor's degree (business/logistics)

Tools

Oracle

OBIE

MS Office Suite

Job description

Job Description

Senior Manager I, Asset Management

POSITION PROFILE

Responsible for managing all spare parts inventory processes and procedures related to direct field service activities. Works across functions, teams and systems to ensure inventory is positioned across the network to provide a high level of customer satisfaction and maximize inventory investment. Established performance standards and monitors performance of all personnel involved in the spare parts activities in a 24x7 environment.

• Manage inventory levels
• Order placement and escalations
• Inventory search and transportation
• Physical inventories
• Inventory adjustments and receipts
• Critical order placement and management
• Excess inventory management

Job Duties And Responsibilities

• Leads a staff of 24 support and analyst personnel in a 24x7 environment
• Supports, Interacts and communicates with the Field Service team daily
• Develops, documents, and communicates processes and procedures
• Establish KIP’s used to manage/monitor performance
• Manage overall inventory strategy and performance
• Identify and manage system enhancements
• Manage inventory levels
• Order placement and escalations
• Inventory search and transportation
• Physical inventory (internal and SOX compliance)
• Inventory adjustments and receipts
• Critical order placement and management
• Excess inventory management
• Completes employee performance reviews and development
• Establishes cross functional relationships to ensure cohesiveness across functions
• Awareness and focus on process efficiency and improvement
• Other duties as assigned

Typically Required

QUALIFICATIONS (Education, Experience and Certifications)

• Bachelor's degree (business, logistics) or comparable experience
• Experience in inventory control or logistics management
• 5+ years’ experience in inventory control or logistics management preferred
• 5+ years’ experience in service delivery preferred
• Strong analytic and reporting background
• Excellent oral and written communications skills
• Strong customer relations skills

Knowledge, Skills, And Abilities

• Proficient in Oracle and OBIE.
• Proficiency in MS Office Suite is required (Access, Excel, Word, PowerPoint)
• Good data analysis and problem-solving skills
• Possess excellent leadership skills
• Exhibit excellent verbal and written communication skills
• Ability to manage time efficiently
• Demonstrate strong motivational and team building skills

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
• Work assignments are highly diversified. New alternatives are regularly developed. There is often no precedent established for problems encountered
• Work requires constant substantive involvement in stressful situations causing considerable strain on a regular basis

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO

Job Identification : 8868

Job Category : Field Services

Posting Date : 2026-11-05T17:10:37+00:00

Degree Level : Bachelor's Degree

Job Schedule : Full time

Locations : United States

Salary Range : 93,400 - 150,000

Driving requirements : Non-driver

Sign-on Bonus : No