Senior Manager, Seller Experience

Ingenio; San Francisco (CA); On-site; USD 125,000 - 140,000; Full time

Benefits offered by this job

Premium medical, dental, and vision

401k matching program

Lunch

Wellness allowance

Training and development opportunities

In-person events

Job summary

Ingenio is a global media and technology company building products that guide love, relationships, career, health, and life. We seek a Senior Manager, Seller Experience to shape the Advisor community strategy and lead seller engagement across product and marketing.

You will collaborate with teams, manage initiatives end-to-end, and drive revenue opportunities while nurturing a thriving advisor network. This role requires in-office presence in San Francisco at least 2 days per week (Tuesdays &

Qualifications

• 5+ years of work experience with significant community and marketing experience
• Clear and persuasive communicator with impeccable follow-through and attention to detail
• Excellent relationship building skills with a wide variety of personalities
• Pragmatic problem solver who tests solutions and takes initiative
• Experience in digital marketing and/or content creation is a plus

Responsibilities

• Develop a compelling vision for the Advisor community and a tactical roadmap
• Define and manage metrics to measure community health and performance
• Act as internal voice of Advisors in strategy, policy, marketing and product decisions
• Raise the bar for Advisor delivery with education and development programs
• Develop written materials including product messaging, FAQs, and blog posts
• Design onboarding content, automated communications, and site features
• Regularly communicate with the Advisor community via forums, webinars and other channels

Skills

Community management

Marketing experience

Seller community

Job description

Ingenio is a global media and technology company developing products that provide guidance on love, relationships, career, health, and life overall.

We are passionate about connecting people with the world’s best advisors and content to empower everyone to live happier lives. Here at Ingenio, we'd love to talk with you regardless of your qualifications or years of experience. If you believe you’d be a great fit for this role, we invite you to apply even if you do not meet all points on the job description.

How you'll be impactful

As the Senior Manager, Seller Experience, you will help build out our Advisor (psychic, mediums, tarot readers, intuitives, etc) strategy and lead the seller community. This cross-functional role will touch every part of the company through giving input to Product, start-to-finish project management of business improvements, owning revenue driving programs, and managing the thriving advisor community. This exciting role will report to the VP, Customer and Advisor Management to define and execute Keen’s Advisor strategy.

This role will be required to be in our SF office at minimum 2x/week (Tuesdays & Wednesdays).

What you'll be doing

• Develop a compelling vision for the Advisor community and a tactical roadmap for achieving that vision.
• Define and manage metrics to measure the health and performance of the community.
• Act as the internal voice of Advisors, ensuring that Advisors are considered as an integral part of strategy, policy, marketing and product decision making.
• Raise the bar for Advisor delivery by creating and executing on education & development programs and community events (like our annual Advisor Summit).
• Develop written materials, including product messaging, communications plans and FAQs, blog posts, and other collateral.
• Design onboarding content, automated communications, and website features that help advisors engage with new platform features.
• Regularly communicate with the Advisor community via forums, webinars and other channels.

WHat you'll need to be successful

• 5+ years of work experience with significant community and marketing experience, preferably in an eCommerce marketplace working closely with the seller community.
• Clear and persuasive communicator with impeccable follow-through and attention to detail.
• Excellent relationship building skills, able to build rapport with a wide variety of personalities.
• Pragmatic problem solver, able to look at a challenge from a variety of angles and willing to test out solutions.
• Comfortable completing complex tasks and projects with minimal guidance and reacting with appropriate urgency to situations that require a quick turnaround.
• Experience in digital marketing and/or content creation is a plus.
• Must be humble, think like an owner, and be willing to roll up your sleeves!

Perks and benefits

• Friendly, talented, collaborative and entrepreneurial team
• Premium medical, dental, and vision insurance
• Generous holiday and PTO policies
• 401k matching program
• Lunch
• Wellness allowance
• Training and development opportunities and allowance
• Fun and inclusive digital, and in-person events
• Employee groups - DEI committee, fun committee, wellness group and more

Pay transparency

The US base salary range for this full-time position is $125,000-$140,000 + bonus, equity, and benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Why Ingenio

Our growing team of over 400 employees is powered by our diverse perspectives and company core values:

( 01)

We are humble. We believe the best result is achieved by leveraging others’ perspectives

( 02)

We think like owners. We make decisions that optimize for the greater good of the organization

( 03)

We challenge limiting beliefs. We are at our best when we identify and shatter status quo expectations

Ingenio is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Connecting to self by connecting with others