Senior Manager, Salesforce Data Cloud & AI Architect

Accenture; City of Syracuse (NY); On-site; USD 133,000 - 302,000; Full time

Job summary

Accenture’s Salesforce practice is seeking a Senior Data Cloud and AI Architect to design enterprise-scale solutions at the intersection of Salesforce Data Cloud, Agentforce, Voice AI, and Life Sciences platforms.

You will own end-to-end technical architecture, contribute from pre-sale through delivery, and lead architectural governance across multi-year client programs in high-stakes environments.

Qualifications

• 8+ years of progressive Salesforce architecture experience across full-lifecycle implementations.
• 4+ years of Data Cloud and deep expertise in data ingestion, identity resolution, segmentation, activation, and Data Cloud governance patterns.
• 1 year of Agentforce and hands-on experience architecting Agentforce solutions, AI-powered workflows, and/or Voice AI deployments.
• 4+ years of designing enterprise integrations across CRM, data, marketing, and external platforms (MuleSoft, REST/SOAP, event-driven patterns).
• Bachelor’s degree in Computer Science, Engineering, or equivalent (minimum 12 years) work experience. If Associate’s Degree, must have minimum 6 years work experience

Responsibilities

• Data Cloud end-to-end design of data model, ingestion, identity resolution, unified profiles, segmentation, and real-time activation.
• Architect agentic AI solutions across patient services, HCP engagement, and commercial operations.
• Define customer and patient 360 strategies unifying structured and unstructured data into actionable intelligence.
• Design integration patterns between Data Cloud, Salesforce LSC/Health Cloud, Marketing Cloud, and external platforms.
• Lead technical response for RFPs and orals; translate complex AI and data architectures into client narratives.
• Conduct solution design reviews, set architecture standards, and manage technical risk across programs.
• Mentor architects and technical analysts; guide build quality, code reviews, and delivery standards.
• Contribute reusable architecture patterns and LS-specific AI use-case frameworks to the broader practice

Skills

Salesforce architecture

Data Cloud

Agentforce

CRM integration

Pre-sale solutioning

Design governance

Team leadership

Practice development

Education

Bachelor’s degree in Computer Science/Engineering

Tools

MuleSoft

REST/SOAP

Veeva Vault CRM

Veeva CRM

Job description

Accenture’s Salesforce practice is seeking a Senior Data Cloud and AI Architect to design enterprise-scale solutions at the intersection of Salesforce Data Cloud, Agentforce, Voice AI, and Life Sciences platforms.

You will own end-to-end technical architecture, contribute from pre-sale through delivery, and lead architectural governance across multi-year client programs in high-stakes environments.