Senior Manager, Sales Operations

Avalara, Inc.; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Bonus eligibility

Private medical insurance

Paid time off

Job summary

Avalara, Inc. is seeking a Sr. Manager, Business Operations to support our GTM Organization. You will lead a team of Business Operations Analysts while contributing strategically to revenue initiatives in a highly matrixed environment.

You will coach talent, drive cross-functional alignment, define KPIs, dashboards, and forecasting processes, and champion AI-driven reporting to improve efficiency and business insights for leadership and sales teams.

Qualifications

• 7+ years in operations, finance, analytics, or similar field.
• 2+ years of people management experience.

Responsibilities

• Lead, mentor, and develop a team of Business Operations Analysts.
• Oversee intake and prioritization of leadership requests aligned with priorities.
• Own target and quota setting processes including annual quota planning.
• Deliver insights and recommendations to influence decision-making and sales performance.
• Define KPIs, reporting frameworks, and dashboards to monitor business health.
• Improve forecasting processes, pipeline trends, and forecasting accuracy.
• Collaborate with Go-To-Market Strategy & Operations, Finance, RevOps and others to deliver reviews and insights.
• Champion AI tools and automation to enhance reporting and efficiency.

Skills

Leadership & people mgmt

Analytical thinking

Communication & presentation

Cross-functional collaboration

Problem solving

AI tools familiarity

Tools

AI platforms

Data dashboards

Job description

What You'll Do

We are seeking a highly motivated Sr. Manager, Business Operations, to support our GTM Organization. This individual will lead a team of Business Operations Analysts while also contributing strategically and operationally to key revenue initiatives. The ideal candidate combines strong analytical and technical expertise with proven people leadership skills and excels in a highly matrixed environment. This role requires the ability to coach and develop talent, drive cross-functional alignment, and translate complex data into clear, actionable insights that influence business outcomes.

What Your Responsibilities Will Be

• Lead, mentor, and develop a team of Business Operations Analysts, fostering a high-performance and collaborative team culture.
• Manage intake and prioritization of leadership requests, ensuring alignment with business prioritiesand quality standards fordeliverables.
• Oversee target and quota setting processes, including ownership of annual quota planning and alignment with company objectives.
• Act as a trusted advisor to leadership, delivering insights and recommendations that influence decision-making and sales performance.
• Define and oversee KPIs, reporting frameworks, and dashboards to monitor business health and performance.
• Drive continuous improvement in forecasting processes, pipeline trends, and forecasting accuracy, ensuring high-quality, actionable insights.
• Serve as a key liaison across Go-To-Market Strategy & Operations, Finance, RevOps, and other internal teams to deliver business reviews, insights, and recommendations.
• Champion the use of AI tools and automation to enhance reporting, analytics, and operational efficiency.

What You'll Need to be Successful

• 7+ years of experience in operations, finance, analytics, or a related field, with at least 2 years of people management experience.
• Strong leadership and coaching skills, witha track recordof developing high-performing teams.
• Exceptional analytical and problem-solving abilities, with a balance of strategic thinking andattention to detail.
• Excellent communication and presentation skills, with experience engaging stakeholders at all levels, including executives.
• Proven ability to manage multiple priorities and lead through ambiguity in a fast-paced environment.
• Experience working in cross-functional, matrixed organizations.
• Familiarity with AI-driven tools and technologies (e.g., generative AI, automation platforms) and their application in business operations.

Avalara is an AI-first Company

AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.

• You'll bring experience using AI and AI-related technologies, ready to thrive here.
• You'll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
• You'll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

How We'll Take Care of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversit y

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara

We're defining the relationship between tax and tech.

We've already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we're not slowing down until we've achieved our mission - to be part of every transaction in the world.

We're bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. We've been different from day one. Join us, and your career will be too.

We're An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.