Senior Manager, Sales Operations

Jobtailor; California (MO); On-site; USD 120,000 - 190,000; Full time

Job summary

Jobtailor is seeking a senior business analytics leader to align corporate strategy with commercial performance. You will design KPI frameworks, manage incentive plans with IQVIA, and partner with Sales, Marketing, Market Access, and Customer Care to enable data-driven decisions.

The role requires 10+ years in business analysis/compensation management, 5+ years of people leadership, and strong Salesforce/Excel VBA skills. A Bachelor’s in Business or Finance is preferred.

Qualifications

• Bachelor’s degree in business, finance, or related field preferred.
• 10+ years in business analysis/reporting and incentive compensation management.
• 5+ years of people management experience.
• Ability to analyze business processes and train users on new processes.
• Advanced data management/analysis capabilities.

Responsibilities

• Translate corporate strategy into KPIs and commercial objectives.
• Develop, implement, and manage incentive compensation aligned with strategy and vendor IQVIA.
• Build strong relationships with sales, marketing, market access, and customer care to support KPI development.
• Drive continual improvement, automation, and self-service of insights for the commercial team using Salesforce, reporting, and training.
• Analyze commercial initiatives and recommend actions to drive growth and mitigate risks.
• Collaborate across commercial teams and IT to align strategy and priorities.
• Document all processes and maintain governance.

Skills

KPI development

Data analysis

Incentive compensation

Salesforce

Excel VBA

Process improvement

Cross-functional leadership

Education

Bachelor’s Degree in Business Administration or Finance

Tools

Salesforce

Excel (VBA)

Job description

Responsibilities

• Understands company strategy, market opportunities, and corporate strategic imperatives
• Development of key performance indicators (KPIs) that drives a linkage of corporate strategy to commercial objectives through KPIs and related insights
• Develop, implement, and execute incentive compensation plan aligned to achieve corporate strategy and manage the partnership with third‑party vendor IQVIA
• Builts and maintains strong rapport with commercial business partners in sales, marketing, market access, and customer care to develop KPIs in support of their respective initiatives and ensure ongoing operational needs are met
• Drives continuous improvement, automation, and self‑service of insights consumption for the commercial team with tools such as salesforce.com, reporting, and training
• Conducts analysis and makes recommendations for commercial initiatives to drive growth and achievement of commercial strategy and objectives
• Proactively connects the dots across commercial teams & IT to drive alignment of strategy and tactics as well as inform prioritization decisions
• Through insights and connectivity with commercial teams, identifies and evaluates fundamental underlying commercial challenges, providing recommendations for actions needed to improve and/or mitigate risk
• Develop proper documentation of all processes
• Performs other duties as required

Requirements

• Bachelor’s Degree (preferred field of study: Business Administration, Finance, etc.)
• 10+ years related experience that includes business analysis/reporting and incentive compensation management
• 5+ years people management experience
• Ability to analyze business processes, design process improvements, and train business users on the new processes
• Outstanding data management/analysis capabilities required
• Experience supporting or working with a commercial organization, preferably in the pharmaceutical or medical device industry
• Experience driving commercial/sales process improvement
• Demonstrated ability to develop and communicate KPIs, insights and related recommendations
• Experience working with salesforce.com, and other analytical tools
• Advanced Microsoft Excel (including VBA), and salesforce.com dashboard and reporting skills preferred
• Knowledge of salesforce.com concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning preferred
• Proven problem solving and critical thinking skills
• Experience working in a fast‑paced, high‑growth, performance and deadline driven environment