Senior Manager, Revenue Operations

black.ai; San Francisco (CA); On-site; USD 169,000 - 259,000; Full time

Job summary

An established industry player is seeking a Revenue Operations Senior Manager to lead a global team and optimize the quote-to-cash process. This role is pivotal in ensuring accurate billing and payments while enhancing customer experience. You will collaborate with various teams to drive efficiency and implement best practices. Join a dynamic environment where your leadership and expertise will shape the future of revenue operations, supporting millions of users worldwide. If you are passionate about delivering exceptional service and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Equity packages

Health benefits plans

401(k) retirement plan

Inclusive parental leave policy

Annual Vibe & Thrive allowance

Flexible leave options

Qualifications

• 7+ years in quote-to-cash or finance roles with strong leadership skills.
• Expertise in subscription billing, invoicing, and collections strategies.

Responsibilities

• Lead a global team to enhance the quote-to-cash process.
• Identify and implement process optimizations for efficiency.

Skills

Leadership

Team Management

Customer Service

Process Optimization

Stakeholder Management

Project Management

Communication

Education

Bachelor's degree in Finance

Bachelor's degree in Accounting

Bachelor's degree in Business Administration

CPA

Tools

Salesforce

Job description

Company Description

Join the team redefining how the world experiences design.

Hello, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship office is in Sydney, Australia, but we've made our way from down under to a hub in San Francisco, which is now home to our US operations.

Job Description

About the team

At Canva, we’re empowering the world to design, and as we scale our Enterprise and B2B offerings, the Revenue Operations team plays a crucial role in ensuring that every dollar flows smoothly.

We’re building a world-class quote-to-cash (QTC) experience—one that’s frictionless, scalable, and customer-focused. As the Revenue Operations Senior Manager, you’ll be at the heart of this mission, owning key AR processes, ensuring accurate billing and payments, and collaborating with teams to drive efficiency and automation. You won’t just be processing transactions—you’ll be shaping how Canva grows its revenue operations to support millions of users worldwide.

What you'll do

• You will lead and mentor a global team of revenue operations specialists, fostering a collaborative and high-performing culture while championing a continuous improvement mindset.
• Support the sales team, shared services group, and customers for Offline Revenue, ensuring a best-in-class quote-to-cash process, all while providing an excellent customer experience.
• Identify opportunities for process optimization within the quote-to-cash process, implementing best practices to enhance efficiency and accuracy.
• Assess existing systems to determine if current and future needs are met. Implement new features/enhancements to existing systems, or implement new automation as necessary to scale with the business.
• Manage the evaluation, development, and documentation of QTC policies and procedures.
• Manage Accounts Receivable balances ensuring accounting is in line with public company standards and ensure policies and procedures are in place to maintain healthy balances.
• Work closely with the SOX lead and Accounting team to identify risks and establish key controls within the quote-to-cash cycle to ensure compliance and risk management.

Qualifications

What we're looking for

• You have a Bachelor's degree in Finance, Accounting, Business Administration, or a related field. CPA is a plus.
• You have at least 7 years of experience in quote-to-cash or a similar finance role with a passion for delivering exceptional customer service.
• Strong leadership and team management skills with a proven track record of building and managing high-performing teams.
• Public company experience with focus on internal controls (design, implementation, and execution).
• You have expertise in subscription billing processes, invoicing, and collections strategies.
• You have experience in project management, system design, and implementation.
• You have exceptional communication and stakeholder management skills with the ability to effectively collaborate with cross-functional teams to drive business process transformation and change management.
• You are highly organized, detail-oriented, with a willingness to roll up your sleeves and delve deep into processes and systems.
• Experience with CRM systems (Salesforce preferred).

Additional Information

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity, and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too.
• Health benefits plans to support you and your wellbeing.
• 401(k) retirement plan with company contribution.
• Inclusive parental leave policy that supports all parents & carers.
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more.
• Flexible leave options that empower you to be a force for good, take time to recharge, and support you personally.

Check out lifeatcanva.com for more info.

At Canva, we value fairness and strive to provide competitive, market-informed compensation whilst ensuring internal equity within the team in each region. We make hiring decisions based on your skills, experience, and our overall assessment of what we observed and learned in the hiring process. The target salary range for this position is $169,000 - $259,000. When calculating offers, we make salary decisions based on market data and candidates' skills and experience.

Other stuff to know

We make hiring decisions based on your experience, skills, and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva, so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually.