Senior Manager, Revenue Operations

ZipRecruiter; San Francisco (CA); On-site; USD 169,000 - 259,000; Full time

Job summary

An innovative company is seeking a Revenue Operations Senior Manager to lead a global team and enhance the quote-to-cash process. This role is pivotal in ensuring seamless billing and payments while driving efficiency and automation. The ideal candidate will have extensive experience in finance, strong leadership capabilities, and a passion for exceptional customer service. Join a dynamic team dedicated to transforming revenue operations and supporting millions of users worldwide. With competitive compensation and a range of benefits, this opportunity promises both professional growth and a vibrant workplace culture.

Benefits

Equity packages

Health benefits plans

401(k) with company contribution

Inclusive parental leave policy

Annual Vibe & Thrive allowance

Flexible leave options

Qualifications

• 7+ years in quote-to-cash or finance roles with customer service focus.
• Strong leadership skills with a track record of building high-performing teams.

Responsibilities

• Lead a global team of revenue operations specialists, fostering collaboration.
• Optimize the quote-to-cash process for efficiency and accuracy.

Skills

Leadership

Customer Service

Process Optimization

Communication

Stakeholder Management

Education

Bachelor's degree in Finance

CPA

Tools

Salesforce

Job description

Job Description

Company Description

Join the team redefining how the world experiences design.

Hello, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time-consuming, and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship office is in Sydney, Australia, but we've expanded from down under to a hub in San Francisco, which is now home to our US operations.

About the team

At Canva, we’re empowering the world to design. As we scale our Enterprise and B2B offerings, the Revenue Operations team plays a crucial role in ensuring that every dollar flows smoothly.

We’re building a world-class quote-to-cash (QTC) experience—frictionless, scalable, and customer-focused. As the Revenue Operations Senior Manager, you’ll own key AR processes, ensure accurate billing and payments, and collaborate with teams to drive efficiency and automation. You’ll shape how Canva grows its revenue operations to support millions of users worldwide.

What you'll do

• Lead and mentor a global team of revenue operations specialists, fostering a collaborative and high-performing culture while championing continuous improvement.
• Support the sales team, shared services, and customers for Offline Revenue, ensuring a best-in-class quote-to-cash process and excellent customer experience.
• Identify opportunities for process optimization within the quote-to-cash process, implementing best practices to enhance efficiency and accuracy.
• Assess existing systems to meet current and future needs; implement new features, enhancements, or automation as necessary.
• Manage the evaluation, development, and documentation of QTC policies and procedures.
• Oversee Accounts Receivable balances, ensuring compliance with public company standards and maintaining healthy balances through policies and procedures.
• Work closely with the SOX lead and Accounting team to identify risks and establish controls within the quote-to-cash cycle to ensure compliance and risk management.

Qualifications

What we're looking for:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field; CPA is a plus.
• At least 7 years of experience in quote-to-cash or a similar finance role, with a passion for delivering exceptional customer service.
• Strong leadership and team management skills, with a proven track record of building high-performing teams.
• Experience in a public company, focusing on internal controls (design, implementation, execution).
• Expertise in subscription billing, invoicing, and collections strategies.
• Experience in project management, system design, and implementation.
• Exceptional communication and stakeholder management skills, with the ability to collaborate across teams to drive process transformation and change management.
• Highly organized, detail-oriented, with a willingness to delve deep into processes and systems.
• Experience with CRM systems, specifically Salesforce.

Additional Information

What's in it for you?

We’re motivated by achieving big goals and believe in moments of magic, connectivity, and fun at Canva. We offer a range of benefits to support your success both inside and outside of work:

• Equity packages
• Health benefits plans
• 401(k) with company contribution
• Inclusive parental leave policy
• Annual Vibe & Thrive allowance
• Flexible leave options

Visit lifeatcanva.com for more info.

We value fairness and offer competitive, market-informed compensation while ensuring internal equity. The target salary range for this position is $169,000 - $259,000, based on market data and your skills and experience.

Other stuff to know

Hiring decisions are based on your experience, skills, passion, and how you can contribute to Canva and our culture. Please share your pronouns and any reasonable adjustments needed during the interview process. We celebrate diverse skills and backgrounds, so even if your skills don't match exactly, we want to hear from you!

Interviews are conducted virtually.