Senior Manager, Retention Programs

Gartner; Arlington (VA); Hybrid; USD 108,000 - 148,000; Full time

Benefits offered by this job

Generous PTO

401k match up to $7,200

Discounted company stock purchase

Job summary

Gartner is seeking a candidate to lead complex deal support through cross-functional collaboration, especially for renewals. The role requires a Bachelor's degree and 5-7+ years of relevant experience. Strong analytical, project management, and communication skills are essential.

Gartner offers a hybrid work environment combining productivity with community interaction, top-notch benefits, and competitive compensation, including a salary range of $108,000 to $148,000.

Qualifications

• 5-7+ years of experience in complex analyses.
• Experience as a business analyst, consultant, or strategy analyst.
• Ability to communicate and present to stakeholders.

Responsibilities

• Lead Deal Support through cross-functional skills.
• Drive collaboration for large deal renewals.
• Implement solutions for retention challenges.

Skills

Analytical skills

Project management

Communication skills

Influencing skills

Problem-solving

MS Office proficiency

Education

Bachelor's degree

Master's degree

Tools

MS Excel

MS PowerPoint

Job description

Major Responsibilities

• Lead Deal Support through cross-functional influencing skills on the highest value/most complex renewals across Gartner; implement programs ensuring Gartner's retention and growth strategy
• Create scalable action plans and lead presentations in planning sessions and strategy meetings with Senior Leaders across Team NCVI partners
• Drive strong collaboration with Client Value Managers (CVMs), and our Center of Excellence partners to build strong business cases for renewal and growth of our large deals
• Lead quantitative & qualitative analyses to solve Gartner's retention and growth challenges; partner with cross-functional teams to implement solutions
• Drive constant improvement and renovation/innovation of our processes and tools to improve quality and productivity, along with scaling the team's operational model to deliver exceptional deal support.
• Own your actions, measure progress and lead initiatives/ complex projects to completion with action-driven insights

Must Haves

• Bachelor's degree with 5-7+ years of experience in completing complex analyses and solving challenging business problems as a business analyst/ consultant at a top-tier consulting firm, investment banking associate or strategy analyst for a leading company
• Master's degree preferred
• Ability to influence leaders to drive business outcomes and growth
• Ability to synthesize complex problems into simple, concise statements/core messages, and present/communicate to key stakeholders and clients
• Outstanding project management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads
• Forward thinking ability in order to anticipate and mitigate risks to client retention
• Analytical and proficient in MS Office suite, including Excel and PowerPoint, and is able to clearly present and articulate through PPT

What do we offer?

Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it is productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 108,000 USD - 148,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market‑leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

Job Requisition ID: 111786

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].