Senior Manager Residential Operations

AbleLight; Hillsboro (OR); On-site; USD 78,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Teledoc access

On-site in Hillsboro

Mileage reimbursement

Dayforce Wallet pay

Job summary

AbleLight in Hillsboro, OR is seeking a Program Leader to oversee Residential Operations and Direct Support Professionals. You will coach managers, partner with HR, quality, and nursing to hire, onboard, train, engage, recognize, and hold people accountable.

The role focuses on ensuring compliance with state, local, and federal requirements, monitoring staffing and training, and driving continuous improvement across homes, with a strong emphasis on person-centered care and collaboration.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Three to five years of leadership experience in a related field.
• Three or more years of experience serving and helping others with leadership responsibility.

Responsibilities

• Lead, coach, and develop Manager(s) of Residential Operations and Direct Support Professionals to create an environment where individuals and teams can thrive.
• Partner with operational leaders, human resources, quality, and nursing to support hiring, onboarding, mentoring, training, engagement, recognition, and accountability.
• Identify additional training and development needs for all staff as part of Quarterly Connections, coaching in the moment for performance.
• Facilitate regular manager and team meetings and ensure follow-through on required trainings, documentation, staffing, quality, and compliance expectations.
• Identify barriers, support resolution, and help managers achieve strong employee engagement and operational results.
• Serve as an escalation resource for Managers, DSPs, Lead DSPs, people supported, parents, and guardians when local leadership efforts are not successful.
• Demonstrate positive leadership behaviors and promote collaboration, accountability, transparency, and continuous improvement.
• Ensure standard AbleLight operating procedures and applicable state, local, and federal requirements are implemented consistently across assigned homes.
• Monitor operational performance, staffing, training compliance, documentation, facilities/property needs, and budget-related expectations within scope.
• Support preparation for and participation in state licensing surveys, walk-throughs, exit meetings, corrective action plans, and required responses.
• Partner with managers to ensure timely, comprehensive, and objective documentation in health information, human resources, and financial systems.
• Bring recommendations forward to improve quality, processes, employee experience, and services for people supported.

Skills

Serving others

Feedback & accountability

Collaboration

Listening skills

Conflict resolution

Technology usage

Education

Bachelor's degree

Job description

Put Your Heart to Work!

• Lead, coach, and develop Manager(s) of Residential Operations and Direct Support Professionals to create an environment where individuals and teams can thrive.
• Partner with operational leaders, human resources, quality, and nursing to support hiring, onboarding, mentoring, training, engagement, recognition, and accountability.
• Identify additional training and development needs for all staff as part of Quarterly Connections, coaching in the moment for performance.
• Facilitate regular manager and team meetings and ensure follow-through on required trainings, documentation, staffing, quality, and compliance expectations.
• Identify barriers, support resolution, and help managers achieve strong employee engagement and operational results.
• Serve as an escalation resource for Managers, DSPs, Lead DSPs, people supported, parents, and guardians when local leadership efforts are not successful.
• Demonstrate positive leadership behaviors and promote collaboration, accountability, transparency, and continuous improvement.
• Ensure standard AbleLight operating procedures and applicable state, local, and federal requirements are implemented consistently across assigned homes.
• Monitor operational performance, staffing, training compliance, documentation, facilities/property needs, and budget-related expectations within scope.
• Support preparation for and participation in state licensing surveys, walk-throughs, exit meetings, corrective action plans, and required responses.
• Partner with managers to ensure timely, comprehensive, and objective documentation in health information, human resources, and financial systems.
• Bring recommendations forward to improve quality, processes, employee experience, and services for people supported.

At AbleLight, we believe the world shines brighter when people with developmental disabilities achieve their full potential. We pioneer life‑changing services that empower the people we serve to thrive.

Talent, Leadership & Results

• Lead, coach, and develop Manager(s) of Residential Operations and Direct Support Professionals to create an environment where individuals and teams can thrive.
• Partner with operational leaders, human resources, quality, and nursing to support hiring, onboarding, mentoring, training, engagement, recognition, and accountability.
• Identify additional training and development needs for all staff as part of Quarterly Connections, coaching in the moment for performance.
• Facilitate regular manager and team meetings and ensure follow-through on required trainings, documentation, staffing, quality, and compliance expectations.
• Identify barriers, support resolution, and help managers achieve strong employee engagement and operational results.
• Serve as an escalation resource for Managers, DSPs, Lead DSPs, people supported, parents, and guardians when local leadership efforts are not successful.
• Demonstrate positive leadership behaviors and promote collaboration, accountability, transparency, and continuous improvement.
• Ensure standard AbleLight operating procedures and applicable state, local, and federal requirements are implemented consistently across assigned homes.
• Monitor operational performance, staffing, training compliance, documentation, facilities/property needs, and budget-related expectations within scope.
• Support preparation for and participation in state licensing surveys, walk-throughs, exit meetings, corrective action plans, and required responses.
• Partner with managers to ensure timely, comprehensive, and objective documentation in health information, human resources, and financial systems.
• Bring recommendations forward to improve quality, processes, employee experience, and services for people supported.

Program Leadership

• Ensure standard AbleLight operating procedures and applicable state, local, and federal requirements are implemented consistently across assigned homes.
• Monitor operational performance, staffing, training compliance, documentation, facilities/property needs, and budget-related expectations within scope.
• Support preparation for and participation in state licensing surveys, walk-throughs, exit meetings, corrective action plans, and required responses.
• Partner with managers to ensure timely, comprehensive, and objective documentation in health information, human resources, and financial systems.
• Bring recommendations forward to improve quality, processes, employee experience, and services for people supported.

Person Centered Care and Services

• Support managers in delivering person‑centered care and services aligned with ISP/PSP expectations and the needs of people supported.
• Promote strong communication and collaboration with people supported, parents and guardians, external providers, nursing, quality, and operational partners.
• Support Medicaid redeterminations, renewals, admissions, and other required service documentation as needed.
• Assist the Director of Residential Operations with residential growth priorities, balanced scorecard results, and operational readiness within assigned scope.

Knowledge, Skill, and Abilities for Success in the Role

Knowledge

Theoretical or practical understanding of a subject acquired and increases through experience.

Skills: Proficiencies

developed through training, practice, or experience.

Abilities:

The level and quality of being able to do something improved with training and experience.

• Knowledge – serving others, giving & receiving feedback, holding self & others accountable.
• Skills – collaboration, listening skills, conflict resolution, and leveraging technology to the fullest.
• Ability – quality and continuous improvement of self and processes.

Our Values – The “Way” We Work

Mission First

We are called to support others to flourish and that deserves our full energy, commitment, and focus.

One AbleLight

We are ONE TEAM working together to advance quality. We value collaboration, accountability, transparency, and courage.

Christian Love

We are guided by our Christian Faith because all people have infinite value. We welcome and love every person, we act with empathy, grace, dignity, and patience.

Minimum Job Qualifications

Education:

Bachelor’s degree in a related field or equivalent experience required/preferred.

Experience:

Three to five years of previous experience in a work position, volunteer/community role, or educational setting focused on serving and helping others. Three or more years of leadership experience in a related field, including experience leading supervisors, managers, or residential teams.

Travel/Flexibility

Ability to be flexible on hours and residential settings in your local community to assist colleagues and those we serve.

Benefits: (30 hours or more per week)

• Health and Wellness: Medical, Dental, and Vision benefits starting the first of the month following 30 days of employment and access to Teledoc
• Financial Wellness: 403(b) Retirement Savings Plan with 3.5% matching contributions, Health Savings Account, Flexible Savings Account, and Basic Life, AD&D, STD, and LTD insurance
• Work/Life Balance: Paid Time Off (PTO), Tuition Reimbursements
• On-site in Hillsboro and Portland
• Mileage Reimbursement for travel between program sites
• We are now also offering Any Day Pay. With Dayforce Wallet, you get access to your pay as soon as you've earned it at no additional cost to you.