Senior Manager, Regional Advisor Success - West

Fora Travel; Los Angeles (CA); A distancia; USD 140.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited vacation

Health Insurance

Dental & Vision Insurance

401(k) plan with company match

Stock Options

Commuter Benefits

Descripción de la vacante

A travel services company is seeking a Senior Manager, Regional Advisor Success for its West markets. This role involves owning market performance, driving advisor growth, and collaborating with cross-functional teams. The ideal candidate has 4-8 years in regional operations with strong data fluency and communication skills. Compensation ranges from $140K to $180K and includes unlimited vacation and health insurance. This remote position is based in Los Angeles with occasional travel to NYC.

Formación

• 4–8 years of experience in regional operations or customer success.
• Demonstrated ownership of market outcomes tied to measurable results.
• Strong data fluency with dashboard-building experience.

Responsabilidades

• Own market performance across all US West markets.
• Develop regular market performance reporting.
• Identify and address underperforming markets.

Conocimientos

Market performance management

Data fluency

Cross-functional collaboration

Strategic execution

Communication skills

Herramientas

SQL

BigQuery

Looker

Descripción del empleo

About The Role

The Senior Manager, Regional Advisor Success – West owns market level performance across Fora’s west markets, including advisor growth, productivity, product adoption, and retention. This role introduces a geographic operating layer to Fora’s advisor business, with full accountability for market outcomes. It is responsible for defining what strong market ownership looks like, building the systems to track performance, and driving interventions that improve results. This role works closely with cross‑functional partners while independently setting and executing a market strategy.

Key Responsibilities

• Own performance across all US West markets, including advisor growth, engagement, and retention, with clear accountability for outcomes.
• Develop and deliver regular market performance reporting that surfaces trends, identifies gaps, and informs action.
• Identify underperforming markets, diagnose root causes, implement targeted interventions to improve outcomes, and scale what works.
• Serve as Fora's local presence in key markets—attend industry events, cultivate referral pipelines through Pro advisors, and drive advisor acquisition in target cities.
• Coach and enable top advisors.
• Collaborate cross‑functionally with teams including Events, Travel Partners, Community, Training, and Product to ensure market needs are represented and supported.

Requirements

• 4–8 years of professional experience in roles such as field or regional operations, multi‑market customer success, or strategy and operations within a marketplace, membership organization, or multi‑unit business.
• Demonstrated ownership of market or regional outcomes tied to measurable business results such as revenue growth, conversion rates, productivity metrics, or unit economics.
• Experience managing multiple markets, accounts, or locations simultaneously, with the ability to operate at both strategic and execution levels.
• Proven ability to influence and drive alignment across cross‑functional stakeholders without direct authority.
• Strong data fluency, including experience building or using dashboards and translating data into actionable insights.
• Clear and structured communication skills, with the ability to synthesize information and drive decisions.

Strongly Preferred

• Experience in marketplace, hospitality, fitness, or other multi‑location or community‑driven businesses.
• Background in consulting, strategy, or operations with hands‑on implementation experience.
• Sales enablement or sales coaching experience.
• Familiarity with data tools such as SQL, BigQuery, Looker, or similar platforms.
• Experience using AI tools to support analysis, decision making, or operational workflows.
• Exposure to community building, events, or engagement focused roles.
• Prior people‑management experience is helpful but not required.

Compensation

Compensation for this role varies based on experience, with an indicative range of $140 K–$180 K plus equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role.

• Unlimited vacation
• Health Insurance (including an option completely covered by Fora HQ)
• Dental & Vision Insurance
• Wellhub Memberships
• 401(k) plan with company match
• Commuter Benefits
• Supplemental Life Insurance
• Stock Options

This is a remote role based in Los Angeles, with occasional travel to our New York City office.

Work Authorization

Authorization to work in the United States is required for full‑time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement.

Equal Opportunity

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.