Senior Manager Rail Operations

Hallcon Corporation; Chicago, Northern (IL, KY); On-site; USD 90,000 - 130,000; Full time

Job summary

Hallcon Corporation in Bedford Park, IL, is seeking an experienced client operations manager to lead nationally distributed client and field operations teams. The role requires hands-on leadership, data-driven performance, and field team development.

You will cultivate relationships with rail clients, drive safety and service metrics, and mentor field managers. This onsite role involves 20–30% travel and close collaboration with executives.

Qualifications

• 6+ years management in transportation/logistics with operations centers.
• Experience leading field ops teams of 5–10 members.
• Proven track record in leading client ops teams and relationships.
• Strong client service and project management skills.
• Experience delivering results across distributed multi-state teams.
• Track record in unionized environments.
• Strong project mgmt skills; meet daily/weekly milestones.
• Proficient in data analysis and metrics.
• Power BI or similar analytics experience preferred.
• Knowledge of state/federal DOT and railroad regulations.
• Bachelor's degree preferred.
• Strong written and verbal communication; problem-solving.
• Ownership mindset; reliable to meet deadlines.

Responsibilities

• Cultivate and maintain relationships with key corporate railroad clients.
• Manage client books of business including safety, SLAs, and profit levers.
• Mentor and develop field ops managers for dispersed teams.
• Recommend, monitor, and optimize performance metrics.
• Proactively resolve service opportunities or challenges.
• Lead client operations discussions and strategic outcomes.
• Travel 20–30% and operate onsite at company offices or field offices.

Skills

Field operations leadership

Client operations management

Client relationships

Project management

Distributed multi-state operations

Unionized environments

Data-driven performance

Communication & problem-solving

Ownership & deadlines

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Power BI

Job description

The Company

Hallcon is a transportation and infrastructure services company serving clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation networks, and more.

Hallcon provides essential services spanning multi-modal shuttle operations, integrated command centers, electric vehicle (EV) infrastructure, EV Charging-as-a-Service (CaaS), technology integration, analytics, business intelligence, fleet management, specialty cleaning, and overall rider experience performance.

The Role

Are you passionate about client service and ready to lead a collaborative, dynamic team? We are looking for an experienced client operations manager in Bedford Park to partner with and lead nationally distributed client and field operations teams. Equipped with pragmatic transportation/logistics operations experience, ideal candidates will demonstrate a strong mix of hands-on leadership, data-driven performance, and field team development.

Key Responsibilities

• Cultivate and maintain strong relationships with key corporate railroad clients, including operations executives and stakeholders
• Manage and own key client books of business, including safety, service level metrics, and profit levers
• Mentor and develop field operations managers to successfully run client operations, inspiring engagement, leadership, and follow-through for dispersed field teams
• Recommend, monitor, and optimize performance metrics
• Recommend resource utilization and client process improvement opportunities
• Proactively manage, avoid, and resolve service opportunities or challenges
• Manage complex operational deployments and projects to optimize driver, fleet, and operational resources
• Lead client operations discussions and strategic outcomes
• Actively identify process improvement opportunities and recommendations
• Collaborate effectively with client, executive, and field team members
• 20-30% business travel anticipated
• 100% onsite working environment at company offices or field offices (this role is not a remote work environment role)

Qualifications

• 6+ years management experience in transportation/logistics, including collaboration with operations centers
• Hands-on experience leading, developing, and cultivating field operations teams comprised of 5-10 team members
• Demonstrated track record in leading client operations teams, client relationships, and management team updates
• Proven client service and project management skillsets
• Experience driving results across distributed, multi-state operations teams
• Successful track record working in unionized environments
• Strong project management skills and proven ability to drive daily/weekly outcomes and milestones
• Proficiency with analyzing data and metrics using Microsoft Excel
• Experience using Microsoft Power BI dashboards or similar analytics platforms is a plus
• Understanding of state/federal DOT and railroad-specific regulations
• Bachelor's degree preferred
• Strong written and verbal communication, problem-solving skills
• Asserts ownership for projects and assigned activities, meets deadlines