Senior Manager, Quality Enterprise

Matrix Service Company; Houston (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Matrix Service Company is seeking a Sr. Manager of Quality Enterprise to lead the Integrated Management System (IMS) and ensure ISO 9001 compliant processes with strong client satisfaction. You will develop procedures, data systems, and KPIs while reducing nonconformances across projects.

This role supports engineering and operations, embedding quality into designs, contracts, and supplier requirements. You will coach teams, oversee supplier quality, and drive enterprise-wide continuous

Qualifications

• Bachelor’s degree or equivalent in a related field with quality management focus.
• 7+ years in QA/QC and IMS leadership within heavy industrial construction or similar.
• Experience driving ISO 9001 conformance and certification readiness.
• Proven ability to develop and implement quality procedures and data systems.
• Strong analytical, communication, and cross-functional collaboration skills.

Responsibilities

• Lead and strengthen the Integrated Management System (IMS) for ISO 9001 compliance.
• Develop quality procedures, plans, controls, and supplier quality programs.
• Oversee audits, corrective actions, and nonconformance reduction across projects.
• Embed quality requirements into designs, contracts, and purchase orders.
• Provide executive reporting on trends, risks, and improvement priorities.
• Coach quality resources and drive enterprise-wide continuous improvement.

Skills

Quality management

ISO 9001

Root cause analysis

Continuous improvement

Data analysis

Supplier quality

Leadership

Audits

Education

Bachelor's degree in Quality Management, Construction Management, Engineering or related discipline

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Job Summary

The Sr. Manager, Quality Enterprise leads and strengthens the Integrated Management System (IMS) to ensure ISO 9001 consistent processes, and strong client satisfaction. They develop and improve procedures, quality plans, and data systems while maintaining KPIs that monitor performance and drive continuous improvement. Serving as the escalation point for quality issues, they perform rootcause analysis, implement corrective actions, and reduce nonconformances across projects. The role supports engineering and operations by embedding quality requirements into designs, specifications, contracts, and purchase orders. This leader also oversees supplier quality, calibration and testing programs, codecertification compliance, and audit participation. They coach quality resources across business units, promote best practices, and ensure quality data is accurately applied to ongoing improvement initiatives.

Essential Functions

• Represent the Company at all times with high moral standards while adhering to the Company's "Code of Business Conduct and Ethics."
• Actively support the Company's commitment to safety and its "Core Values."
• Provide leadership for the Integrated Management System (IMS), ensuring it is fully utilized, continuously improved, and embedded across the organization to support industryleading performance and strong client satisfaction.
• Oversee ISO9001 compliance and certification readiness by conducting conformance assessments, closing system gaps, validating corrective actions, and ensuring the ongoing effectiveness of the quality management framework.
• Direct the development and governance of quality procedures, including process control, inspection, testing standards, and improvement methodologies aligned with organizational and regulatory requirements.
• Establish, monitor, and publish enterprise quality metrics and KPIs to provide clear visibility into quality performance, trends, risks, and improvement opportunities.
• Serve as the senior escalation point for quality issues, leading troubleshooting, rootcause analysis, corrective action planning, and longterm systemic improvements.
• Recommend and Manage enterprise continuousimprovement initiatives to reduce nonconformances, minimize rework, and enhance process efficiency.
• Collaborate with engineering, design, and R&D teams to embed quality requirements into new product development, design changes, and customerdriven specifications.
• Oversee advanced problemsolving practices, including structured correctiveaction processes, statistical analysis, and proactive riskreduction strategies.
• Review customer specifications and compliance requirements to ensure accurate incorporation into quality plans, process controls, and operational procedures.
• Ensure accuracy and effective use of IMS data across the organization to support visibility, decisionmaking, and continuous improvement.
• Provide executivelevel reporting on quality trends, audit results, supplier risks, and systemic issues, advising leadership on improvement priorities and longterm quality strategy.
• Lead and sponsor enterpriselevel processimprovement initiatives, including workflow optimization, automation opportunities, and operational efficiency enhancements.
• Establish and manage supplier quality programs, including performance monitoring, audits, rating systems, and correctiveaction oversight for critical suppliers.
• Consolidate and publish enterprise quality data using digital tools and standardized reporting practices to support operational insight and decisionmaking.
• Review customer contracts, purchase orders, and change requests to ensure quality, regulatory, and process requirements are accurately reflected in project plans.
• Oversee calibration, testing, and equipmentverification programs to ensure compliance with quality standards and reliability of measurement systems.
• Participate in internal and external audits, ensuring audit readiness, timely resolution of findings, and incorporation of preventive practices.
• Develop and promote enterprisewide quality best practices to strengthen consistency, reduce variation, and elevate organizational capability.
• Provide coaching, and direction to quality managers across business units to build talent, ensure alignment with corporate standards, and strengthen the quality function.

Qualifications

• Bachelor's degree in Quality Management, Construction Management, Engineering or related discipline, or equivalent combination of job-related education/experience.
• 7+ years' related experience managing quality assurance/quality control functions and leading efforts developing IMS standards and procedures to comply with Quality requirements in the Engineering & Construction Industry, with 3+ years' previous management experience.
• Outstanding knowledge of QA/QC standards and practices in the heavy industrial construction industry.
• Ability to read, analyze and interpret technical information, such as codes and specifications, drawings, and reports, as well as ability to prepare work plans for specific projects.
• Proficient computer skills, including experience with Microsoft Office applications such as Excel, Word, PowerPoint, and Outlook.
• Strong verbal, written, analytical, and persuasive skills and the ability to interact effectively with all levels of employees, management, and external contacts.
• Self-motivated and driven to succeed, focused on results and passionate about quality and safety.

Follow us atMatrix Service Company to view all of our open positions and for the latest news about our operating companies and our teams.

Full-time employees are offered a comprehensive benefits package, including medical, dental and vision plans covering eligible employees and dependents, disability benefits, life and AD&D insurance, an employee assistance program (EAP), a 401(k) plan with company match, an employee stock purchase plan (ESPP), a robust wellness program and adoption assistance. Some employees may also be eligible for paid time off, tuition reimbursement and a performance or safety bonus program.

At Matrix, we are dedicated to building a diverse, inclusive, and authentic workplace. We encourage all whose experience aligns with the listed qualifications to apply and explore joining our organization.

This position may be based in either Catoosa, OK, or Houston, TX, with Houston being the preferred location. Required to work in the office at least 4 days a week.

EEO/M/F/Disability/Vets Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, genetic information, marital status, disability, veteran status, or other legally protected characteristic or category.

Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.