Senior Manager, Quality Enterprise

Matrix Project Services; Catoosa (OK); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) plan

ESPP

Wellness program

Adoption assistance

Tuition reimbursement

Performance bonus

Job summary

Matrix Service Company is seeking a Sr. Manager, Quality Enterprise to lead and strengthen the Integrated Management System (IMS) and ensure ISO 9001 compliant processes with strong client satisfaction.

You will develop procedures, quality plans, and data systems while maintaining KPIs to drive continuous improvement across projects. The role serves as the escalation point for quality issues, performing root-cause analysis, implementing corrective actions, and reducing non-conformances.

Qualifications

• Bachelor’s degree in Quality Management, Construction Management, Engineering or related discipline, or equivalent combination of job-related education/experience.
• 7+ years’ related experience managing quality assurance/quality control functions and leading IMS standards development, including 3+ years of leadership experience.
• Strong knowledge of QA/QC standards and practices in heavy industrial construction.
• Ability to read, analyze and interpret technical information and prepare work plans for projects.
• Proficient with MS Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Represent the Company with high moral standards and adhere to the Code of Business Conduct and Ethics.
• Support safety and Core Values initiatives.
• Provide leadership for the Integrated Management System (IMS) across the organization.
• Oversee ISO9001 compliance and certification readiness through conformance assessments and corrective actions.
• Develop and govern quality procedures, process controls, inspection and testing standards.
• Establish and publish enterprise quality metrics and KPIs.
• Serve as senior escalation point for quality issues and lead corrective actions.
• Manage enterprise continuous-improvement initiatives to reduce non-conformances and rework.
• Collaborate with engineering, design and R&D to embed quality in new products and specs.
• Oversee advanced problem-solving, including structured corrective-action processes and risk reduction.
• Review customer specifications and ensure accurate reflection in plans and procedures.
• Ensure IMS data accuracy across the organization for visibility and decision-making.
• Provide executive reporting on quality trends, audits, supplier risks, and systemic issues.
• Lead enterprise process-improvement initiatives and workflow optimization.
• Establish and manage supplier quality programs including audits and corrective action.
• Consolidate and publish enterprise quality data using digital tools.

Skills

QA/QC standards

Root cause analysis

Data interpretation

Leadership

Communication

Education

Bachelor’s degree in Quality Management or related

Job description

Job Summary

The Sr. Manager, Quality Enterprise leads and strengthens the Integrated Management System (IMS) to ensure ISO 9001 consistent processes, and strong client satisfaction. They develop and improve procedures, quality plans, and data systems while maintaining KPIs that monitor performance and drive continuous improvement. Serving as the escalation point for quality issues, they perform root‑cause analysis, implement corrective actions, and reduce non‑conformances across projects. The role supports engineering and operations by embedding quality requirements into designs, specifications, contracts, and purchase orders. This leader also oversees supplier quality, calibration and testing programs, code‑certification compliance, and audit participation. They coach quality resources across business units, promote best practices, and ensure quality data is accurately applied to ongoing improvement initiatives.

Job Summary

The Sr. Manager, Quality Enterprise leads and strengthens the Integrated Management System (IMS) to ensure ISO 9001 consistent processes, and strong client satisfaction. They develop and improve procedures, quality plans, and data systems while maintaining KPIs that monitor performance and drive continuous improvement. Serving as the escalation point for quality issues, they perform root‑cause analysis, implement corrective actions, and reduce non‑conformances across projects. The role supports engineering and operations by embedding quality requirements into designs, specifications, contracts, and purchase orders. This leader also oversees supplier quality, calibration and testing programs, code‑certification compliance, and audit participation. They coach quality resources across business units, promote best practices, and ensure quality data is accurately applied to ongoing improvement initiatives.

Essential Functions

• Represent the Company at all times with high moral standards while adhering to the Company’s “Code of Business Conduct and Ethics.”


• Actively support the Company’s commitment to safety and its “Core Values.”


• Provide leadership for the Integrated Management System (IMS), ensuring it is fully utilized, continuously improved, and embedded across the organization to support industry‑leading performance and strong client satisfaction.


• Oversee ISO9001 compliance and certification readiness by conducting conformance assessments, closing system gaps, validating corrective actions, and ensuring the ongoing effectiveness of the quality management framework.


• Direct the development and governance of quality procedures, including process control, inspection, testing standards, and improvement methodologies aligned with organizational and regulatory requirements.


• Establish, monitor, and publish enterprise quality metrics and KPIs to provide clear visibility into quality performance, trends, risks, and improvement opportunities.


• Serve as the senior escalation point for quality issues, leading troubleshooting, root‑cause analysis, corrective action planning, and long‑term systemic improvements.


• Recommend and Manage enterprise continuous‑improvement initiatives to reduce non‑conformances, minimize rework, and enhance process efficiency.


• Collaborate with engineering, design, and R&D teams to embed quality requirements into new product development, design changes, and customer‑driven specifications.


• Oversee advanced problem‑solving practices, including structured corrective‑action processes, statistical analysis, and proactive risk‑reduction strategies.


• Review customer specifications and compliance requirements to ensure accurate incorporation into quality plans, process controls, and operational procedures.


• Ensure accuracy and effective use of IMS data across the organization to support visibility, decision‑making, and continuous improvement.


• Provide executive‑level reporting on quality trends, audit results, supplier risks, and systemic issues, advising leadership on improvement priorities and long‑term quality strategy.


• Lead and sponsor enterprise‑level process‑improvement initiatives, including workflow optimization, automation opportunities, and operational efficiency enhancements.


• Establish and manage supplier quality programs, including performance monitoring, audits, rating systems, and corrective‑action oversight for critical suppliers.


• Consolidate and publish enterprise quality data using digital tools and standardized reporting practices to support operational insight and decision‑making.


• Review customer contracts, purchase orders, and change requests to ensure quality, regulatory, and process requirements are accurately reflected in project plans.


• Oversee calibration, testing, and equipment‑verification programs to ensure compliance with quality standards and reliability of measurement systems.


• Participate in internal and external audits, ensuring audit readiness, timely resolution of findings, and incorporation of preventive practices.


• Develop and promote enterprise‑wide quality best practices to strengthen consistency, reduce variation, and elevate organizational capability.


• Provide coaching, and direction to quality managers across business units to build talent, ensure alignment with corporate standards, and strengthen the quality function.

Qualifications

• Bachelor’s degree in Quality Management, Construction Management, Engineering or related discipline, or equivalent combination of job‑related education/experience.


• 7+ years’ related experience managing quality assurance/quality control functions and leading efforts developing IMS standards and procedures to comply with Quality requirements in the Engineering & Construction Industry, with 3+ years’ previous management experience.


• Outstanding knowledge of QA/QC standards and practices in the heavy industrial construction industry.


• Ability to read, analyze and interpret technical information, such as codes and specifications, drawings, and reports, as well as ability to prepare work plans for specific projects.


• Proficient computer skills, including experience with Microsoft Office applications such as Excel, Word, PowerPoint, and Outlook.


• Strong verbal, written, analytical, and persuasive skills and the ability to interact effectively with all levels of employees, management, and external contacts.


• Self‑motivated and driven to succeed, focused on results and passionate about quality and safety.

Follow us at Matrix Service Company to view all of our open positions and for the latest news about our operating companies and our teams.

• Full‑time employees are offered a comprehensive benefits package, including medical, dental and vision plans covering eligible employees and dependents, disability benefits, life and AD&D insurance, an employee assistance program (EAP), a 401(k) plan with company match, an employee stock purchase plan (ESPP), a robust wellness program and adoption assistance.


• Some employees may also be eligible for paid time off, tuition reimbursement and a performance or safety bonus program.

At Matrix, we are dedicated to building a diverse, inclusive, and authentic workplace. We encourage all whose experience aligns with the listed qualifications to apply and explore joining our organization.

This position may be based in either Catoosa, OK, or Houston, TX, with Houston being the preferred location. Required to work in the office at least 4 days a week.

EEO/M/F/Disability/Vets Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, genetic information, marital status, disability, veteran status, or other legally protected characteristic or category.

Applicants must be currently authorized to work in the United States on a full-time basis.