Senior Manager, Quality

Dover Business Services Europe; Austin (TX); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Dover Business Services Europe is seeking a Senior Manager for Quality to engage with customers, manage product quality, and lead teams in a dynamic environment. This role promises the chance to work on innovative solutions and grow with a respected company in the fuel and convenience retail industry.

Qualifications

• Minimum of 10 years experience in electronic manufacturing.
• 8+ years managing teams.
• Experience with product development processes.

Responsibilities

• Interface with customers to resolve quality issues.
• Track product quality from development to end-of-life.
• Lead escalation of product quality issues.

Skills

Analytical skills

Leadership

Problem-solving

Customer centricity

Education

Bachelor’s degree in engineering

Master’s degree

Tools

Lean Six Sigma

8D

Fault Tree Analysis

Job description

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Location:

Austin, TX, US, 78728

Job Requisition ID: 60485

Department: Manuf. & Operations (DEPT_MFGOP)

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

No relocation assistance offered - Local Candidates in the Greater Austin area only

Essential Responsibilities

• Interface with key customers and customer facing teams to ensure resolution of product quality issues meet customer satisfaction and customer expectations.
• Track both internal and external product quality issues from NP (new product development) to end-of-life with multi-functional teams including Quality, Design / Sustaining Engineering, Procurement, Manufacturing, and Suppliers to drive sustainable solutions.
• Identify systematic/process improvements involving product quality escapes.
• Demonstrate strong leadership skills with the ability to facilitate timely closure of complex issues with clearly communicated results.
• Leverage analytical and data-driven models and dashboards for early identification of product quality issues and trends.
• Lead escalation of product quality issues working closely with program, product and engineering teams.
• Strive to build a continuous improvement mentality to develop and ensure a data-driven proactive quality culture.
• Effectively interface at all levels of the organization including the executive level both internally and with the customer.
• Manage quality issue diagnosis, root-cause determination, and the implementation of corrective and preventive actions with the appropriate team(s).
• Review failure analysis and corrective action reports through well-managed customer-facing communications.
• Develop and maintain excellent working relationships with key customer and internal stakeholders.
  
  

Qualifications

• Bachelor’s degree in engineering, Master’s is a plus
• Minimum of 10 years of experience in a similar function in electronic manufacturing industry with complex hardware and embedded software.
• Experience with Product / SW Development Processes (i.e. PDLC, SWDLC)
• 8+ years managing people.
• Demonstrated experience /certification in 8D, Fault Tree Analysis, Lean / Six Sigma or equivalent problem-solving tools.
• Excellent data diagnostic & analytical skills for large volumes of data
• Self-motivation with high sense of urgency and ability to successfully multi-task in a matrix environment
• Demonstrated success working in dynamic organization while leading a team through objectives with multiple priority levels.
• Customer centricity: seek customer feedback and use it to improve business processes.
• Strong business acumen and sound judgement.
• Collaborative mindset and ability to effectively communicate cross-functionally.
• Excellent internal and external communication and presentation skills
  
  

Work Arrangement : Hybrid

Salary Range : -

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [e-mail] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

This position may be located in: Americas : United States : Texas : Austin

Job Function : Quality & Continous Improvement

LI-MG1

Nearest Major Market: Austin

Job Segment: Quality Manager, Six Sigma, Lean Six Sigma, Embedded, Manager, Quality, Management, Technology

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

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