Senior Manager - Project Management - Special Projects

Capital One; New York (NY); On-site; USD 194,000 - 221,000; Full time

Job summary

Capital One is seeking a Senior Manager, Project Management to lead strategic initiatives within Network Risk Operations of the Global Payment Network. You will drive high-impact programs, partner with senior leaders, and influence cross-functional teams to deliver results that strengthen risk posture and operating efficiency.

The role requires strong project management, excellent communication, and a proven ability to translate complex data into actionable recommendations, guiding decisions

Qualifications

• Bachelor’s Degree or Military experience.
• 6+ years of Program or Project Management experience.
• 4+ years of qualitative analysis experience.
• 4+ years of cross-functional collaboration and stakeholder communications experience.
• 4+ years of problem resolution and cross-organizational decision-making experience.

Responsibilities

• Lead high-priority special projects for the Head of Network Risk Operations and the senior leadership team.
• Identify and analyze unstructured business challenges, translating data into compelling stories and decision-ready recommendations.
• Facilitate strategic planning routines and leadership operating rhythms to deliver a high-impact agenda.
• Partner cross-functionally with leadership and stakeholders to provide strategic and tactical thought partnership.
• Build relationships with key stakeholders to ensure delivery of commitments.

Skills

Project management

Leadership

Communication

Stakeholder management

Strategic thinking

Education

Bachelor’s Degree or Military experience

Job description

We are seeking a Senior Manager, Project Management to lead special projects in our Network Risk Operations team within the Global Payment Network. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with leadership and key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.

Network Risk Operation is a horizontal services team within the Global Payment Network that is solving some of the division’s biggest challenges by building scalable, globally coordinated programs, driving operational excellence to optimize the business, providing risk intelligence that informs strategy, and enabling cross-division initiatives.

In addition to strong project management and organizational skills, a successful candidate will be a strategic thinker, with excellent communication and presentation skills to manage, inform, and influence outcomes. This role includes being a key thought partner to senior leadership; facilitating strategic planning, prioritization and reporting for the team; and owning high-priority bodies of work that shape and strategically position the organization.

Why join the Network?

• Crown Jewel Investment: The Network is a core strategic focus of the Discover acquisition, receiving significant top of house backing and investment to drive growth.
• Rethinking How We Work: As the Network modernizes, there is a massive opportunity to rethink our core business processes—finding ways to eliminate friction, work more efficiently together, and leverage modern technology and AI.
• High-Visibility Impact: Because the Network is evolving rapidly, you will get early, direct exposure to high-priority initiatives that shape how the broader organization operates.
• Operating Model Work: Rather than simply maintaining existing routines, you will help evaluate and design how we organize, prioritize, and execute to support multi-billion-dollar scale.

General Responsibilities

• Leading high-priority special projects that provide strategic support to the Head of Network Risk Operations and the senior leadership team
• Identifying and analyzing unstructured business challenges, leveraging and translating data into compelling stories to drive action and creating decision-ready recommendations for leadership
• Facilitating and managing strategic planning routines and leadership operating rhythms to set and deliver on a high-impact agenda
• Partnering cross-functionally with leadership and stakeholders to provide strategic and tactical thought partnership
• Building relationships and collaborating with key stakeholders to ensure delivery of commitments

The person will

• Exhibit outstanding problem solving and influencing skills and be comfortable working in a complex, fast-paced, time sensitive environment
• Demonstrate excellent project management, with the ability to thrive in gray space and quickly create structure
• Have excellent communication and partnership skills, essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes
• Have an eye for detail and a love for building/optimizing processes for efficiency and effectiveness
• Have passion for coaching and developing associates
• Set direction, manage expectations and lead cross-functional teams
• Be confident, respectful, and articulate when registering dissenting opinions with colleagues and senior management
• Operate with discretion when handling highly sensitive issues

Basic Qualifications

• Bachelor’s Degree or Military experience
• At least 6 Years of Program or Project Management experience
• At least 4 years of experience performing qualitative analysis
• At least 4 years of experience collaborating across cross-functional teams and managing stakeholder communications
• At least 4 years of experience driving problem resolution and cross-organizational decision-making

Preferred Qualifications

• Master’s degree in Business Administration, Management, or a related field
• At least 2 years of project management experience within financial services
• At least 1 year of experience in management consulting
• At least 2 years of people management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $177,700 - $202,800 for Sr Manager, Project Management

New York, NY: $193,800 - $221,200 for Sr Manager, Project Management

Richmond, VA: $161,500 - $184,300 for Sr Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.