Senior Manager, Project Management at Restaurant365

Restaurant365; Palo Alto (CA); On-site; USD 116,000 - 174,000; Full time

Benefits offered by this job

Competitive compensation package

Remote or hybrid work options

Medical benefits

401k + matching

Equity option grant

Unlimited PTO + company holidays

Wellness initiatives

Philanthropy events

Job summary

Restaurant365 is hiring a Senior Manager of Project Management to lead a team of Project Managers and Implementation Specialists delivering onboarding for mid-market and enterprise clients. You will ensure on-time delivery, maintain governance, and collaborate with cross-functional teams to optimize delivery frameworks.

This on-site, full-time role requires strong leadership, strategic thinking, and the ability to scale delivery processes across a large portfolio while driving customer outcomes

Qualifications

• 8+ years of project management or delivery experience in SaaS, consulting, or professional services environments.
• 3+ years of people leadership experience managing Project Managers or Delivery Leads.
• Experience managing enterprise SaaS implementations with cross-functional coordination.
• Proven ability to establish and enforce delivery governance frameworks.

Responsibilities

• Lead, coach, and develop a high-performing team of Project Managers and Implementation Specialists.
• Oversee project performance across a portfolio of SaaS implementation projects, ensuring on-time delivery and quality standards.
• Manage resource allocation and team utilization to drive delivery efficiency.
• Ensure adherence to standardized delivery methodologies and governance.
• Collaborate with Delivery leadership and cross-functional partners to align on strategies.
• Monitor KPIs like TTFV, CSAT, utilization, and throughput to drive improvements.
• Escalate complex project risks and guide resolution with stakeholders.
• Partner with Sales on designing RFPs, scoping, and selling services.
• Travel up to 15%.

Skills

Project management

SaaS delivery

Cross-functional leadership

Executive communication

Analytics & KPI tracking

Tools

Jira

Smartsheet

Salesforce

Job description

This Full time on site position offers great opportunities for career growth. Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

The Senior Manager of Project Management leads a high-performing team of Project Managers and Implementation Specialists responsible for delivering high-quality, on‑time onboarding experiences across mid‑market and enterprise clients. This role is accountable for building operational rigor within project delivery, driving consistency across practices, and ensuring alignment with organizational goals. The Senior Manager will partner closely with cross‑functional leaders to optimize throughput, scale delivery frameworks, and strengthen customer outcomes.

How you'll add value

• Lead, coach, and develop a high-performing team of Project Managers and Implementation Specialists, providing ongoing support through regular one‑on‑ones, goal‑setting, performance feedback, and professional development planning.
• Oversee project performance across a portfolio of SaaS implementation projects, ensuring on‑time delivery, scope adherence, and quality standards while maintaining a consistent customer experience.
• Manage resource allocation, project assignments and team utilization strategically, balancing team capacity, skill sets, and project complexity to drive effective utilization and delivery efficiency.
• Ensure adherence to standardized delivery methodologies, reinforcing project governance, communication protocols, and escalation frameworks to support scalable and predictable outcomes.
• Collaborate with Delivery leadership, Solutions Architects, Product, and other cross‑functional partners to align on project strategies, remove blockers, and drive successful handoffs and customer outcomes.
• Monitor and analyze key performance metrics—Time to First Value (TTFV), CSAT, utilization, and project throughput—to identify trends, surface risks, and inform continuous improvement initiatives.
• Serve as the point of escalation for complex project risks and customer concerns, guiding resolution strategies and ensuring stakeholder alignment throughout the project lifecycle.
• Partnering with Sales on designing RFPs, scoping, and selling services.
• Ability to travel up to15%.
• Other duties as assigned.

KEY METRICS FOR SUCCESS

• Team Utilization & Capacity Management
• On‑Time Delivery Across Portfolio
• Customer Satisfaction (CSAT)
• Project Portfolio Margin

What you’ll need to be successful in this role

• 8+ years of project management or delivery experience in SaaS, consulting, or professional services environments, with a proven track record of leading complex, customer‑facing initiatives that drive measurable business outcomes (utilization, on‑time delivery, CSAT, TTFV, project margin).
• 3+ years of people leadership experience, including direct management of Project Managers or Delivery Leads, with demonstrated ability to coach, mentor, and scale high‑performing teams in fast‑paced SaaS environments.
• Extensive experience managing enterprise and multi‑stakeholder SaaS implementations, including cross‑functional coordination, integration management, and alignment with customer business goals.
• Proven ability to establish and enforce delivery governance frameworks and methodologies, ensuring consistency, scalability, and operational excellence across a large portfolio of projects.
• Advanced organizational and prioritization skills, with the capacity to manage team resources across competing priorities while balancing customer needs, business objectives, and long‑term scalability.
• Exceptional communication and executive presence, with the ability to influence across functions (Product, Sales, Customer Success, Support, and Engineering) and present delivery strategy and results to senior leadership and client executives.
• Strong analytical mindset with operational rigor, leveraging data and delivery KPIto evaluate performance, identify risks, forecast capacity, and drive continuous improvement across teams and processes.
• Expertise with project management tools, SaaS delivery metrics, and portfolio‑level reporting, with experience using platforms such as Jira, Smartsheet, or Salesforce to manage programs and inform leadership decisions.
• Strategic problem‑solving and decision‑making skills, with the judgment to balance speed, quality, and scalability while navigating ambiguity and ensuring customer success.
• Deepknowledgeof delivery best practices and methodologies (Agile, Waterfall, hybrid models), with the ability to adapt frameworks to diverse customerneedsand complex implementation scenarios.
• Proven AIFluency, with experience building and using repeatable AI workflows tailored to Project Management and Services Delivery, demonstrating measurable gains in efficiency or quality throughAIuse.

PREFERRED QUALIFICATIONS

• Project management certification (e.g., PMP, PMI-ACP).
• Experience in restaurant technology, hospitality SaaS, or other vertical implementation organizations.
• Exposuretoorganizational changeor cross‑functional delivery programs.
• Experience in high‑volume implementation environments.
• Experience overseeingchangemanagement at scale.

R365 Team Member Benefits& Perks

• Competitive compensation package
• CompRange: $116,000-$174,000/annually
• Ability to work remote or hybrid
• Comprehensive medical benefits
• 401k +matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives
• Philanthropy events

Why join our amazing team?

We're a community that prides itself in creating innovative solutions and producing quality work Our product is the secret ingredient that makes a real difference to restaurants nationwide The open concept work environment that we've created is causal, collaborative, and cultivates communication Internal Employees - R365 is committed to growing talent from within.

Reachout to your People BusinessPartner if you have questions.

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately madebyhumans.

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