Senior Manager, Project Management at Restaurant365

Restaurant365; Irvine (CA); On-site; USD 116,000 - 174,000; Full time

Benefits offered by this job

Remote or hybrid

Medical benefits

401k + matching

Equity Option Grant

Unlimited PTO + Company holidays

Wellness initiatives

Philanthropy events

Job summary

Restaurant365 in Irvine, CA is seeking a Senior Manager of Project Management to lead a high-performing team of Project Managers and Implementation Specialists, delivering on-time onboarding experiences across mid-market and enterprise clients.

You will build operational rigor, drive scalable delivery frameworks, and partner with cross-functional leaders to optimize throughput and customer outcomes. This full-time on-site role offers growth and a best-in-class culture.

Qualifications

• 8+ years of project management or delivery experience in SaaS or professional services.
• 3+ years of people leadership experience, coaching and scaling teams.
• Extensive enterprise SaaS implementations with cross-functional coordination.
• Delivery governance frameworks to ensure consistency and scalability.

Responsibilities

• Lead and develop a high-performing team of PMs and Implementation Specialists.
• Oversee on-time delivery across a portfolio of SaaS projects.
• Manage resource allocation and project assignments.
• Collaborate with Sales, Product, and Customer Success to align delivery strategies.

Skills

Project management

SaaS delivery

Leadership

Cross-functional collaboration

Delivery governance

Analytics / KPIs

AI in PM

Stakeholder management

Tools

Jira

Smartsheet

Salesforce

Job description

Senior Manager, Project Management - Restaurant365 (Irvine, CA, US)

This Full time on site position offers great opportunities for career growth. Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be \"Best in Class\" ... and we want that for you too!

The Senior Manager of Project Management leads a high-performing team of Project Managers and Implementation Specialists responsible for delivering high-quality, on-time onboarding experiences across mid-market and enterprise clients. This role is accountable for building operational rigor within project delivery, driving consistency across practices, and ensuring alignment with organizational goals. The Senior Manager will partner closely with cross-functional leaders to optimize throughput, scale delivery frameworks, and strengthen customer outcomes.

How you'll add value

Lead, coach, and develop a high-performing team of Project Managers and Implementation Specialists, providing ongoing support through regular one-on-ones, goal-setting, performance feedback, and professional development planning. Oversee project performance across a portfolio of SaaS implementation projects, ensuring on-time delivery, scope adherence, and quality standards while maintaining a consistent customer experience. Manage resource allocation, project assignments and team utilization strategically, balancing team capacity, skill sets, and project complexity to drive effective utilization and delivery efficiency. Ensure adherence to standardized delivery methodologies, reinforcing project governance, communication protocols, and escalation frameworks to support scalable and predictable outcomes. Collaborate with Delivery leadership, Solutions Architects, Product, and other cross-functional partners to align on project strategies, remove blockers, and drive successful handoffs and customer outcomes. Monitor and analyze key performance metrics—including Time to First Value (TTFV), CSAT, utilization, and project throughput to identify trends, surface risks, and inform continuous improvement initiatives. Serve as the point of escalation for complex project risks and customer concerns, guiding resolution strategies and ensuring stakeholder alignment throughout the project lifecycle. Partnering with Sales on designing RFPs, scoping, and selling services. Ability to travel up to 15% Other duties as assigned.

Key Metrics for Success

• Team Utilization & Capacity Management
• On-Time Delivery Across Portfolio
• Customer Satisfaction (CSAT)
• Project Portfolio Margin

What you'll need to be successful in this role

• 8+ years of project management or delivery experience in SaaS, consulting, or professional services environments, with a proven track record of leading complex, customer-facing initiatives that drive measurable business outcomes (utilization, on-time delivery, CSAT, TTFV, project margin).
• 3+ years of people leadership experience, including direct management of Project Managers or Delivery Leads, with demonstrated ability to coach, mentor, and scale high-performing teams in fast-paced SaaS environments.
• Extensive experience managing enterprise and multi-stakeholder SaaS implementations, including cross-functional coordination, integration management, and alignment with customer business goals.
• Proven ability to establish and enforce delivery governance frameworks and methodologies, ensuring consistency, scalability, and operational excellence across a large portfolio of projects.
• Advanced organizational and prioritization skills, with the capacity to manage team resources across competing priorities while balancing customer needs, business objectives, and long-term scalability.
• Exceptional communication and executive presence, with the ability to influence across functions (Product, Sales, Customer Success, Support, and Engineering) and present delivery strategy and results to senior leadership and client executives.
• Strong analytical mindset with operational rigor, leveraging data and delivery KPIs to evaluate performance, identify risks, forecast capacity, and drive continuous improvement across teams and processes.
• Expertise with project management tools, SaaS delivery metrics, and portfolio-level reporting, with experience using platforms such as Jira, Smartsheet, or Salesforce to manage programs and inform leadership decisions.
• Strategic problem-solving and decision-making skills, with the judgment to balance speed, quality, and scalability while navigating ambiguity and ensuring customer success.
• Deep knowledge of delivery best practices and methodologies (Agile, Waterfall, hybrid models), with the ability to adapt frameworks to diverse customer needs and complex implementation scenarios.
• Proven AI Fluency, with experience building and using repeatable AI workflows tailored to Project Management and Services Delivery, demonstrating measurable gains in efficiency or quality through AI use.

Preferred Qualifications

• Project management certification (e.g., PMP, PMI-ACP).
• Experience in restaurant technology, hospitality SaaS, or other vertical implementation organizations.
• Exposure to organizational change or cross-functional delivery programs.
• Experience overseeing change management at scale.
• Experience in high-volume implementation environments.

Benefits & Perks

• Competitive compensation package Comp Range: $116,000 - $174,000/annually
• Ability to work remote or hybrid
• Comprehensive medical benefits
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives
• Philanthropy events

Why join our amazing team?

We're a community that prides itself in creating innovative solutions and producing quality work. Our product is the secret ingredient that makes a real difference to restaurants nationwide. The open concept work environment that we've created is causal, collaborative, and cultivates communication. Internal Employees - R365 is committed to growing talent from within.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.