Senior Manager, Professional Services

Kong Inc.; United States; À distance; USD 140 000 - 210 000; Plein temps

Résumé du poste

Kong Inc. is seeking a Professional Services Manager to lead a team of Field Engineers and Engagement Managers across the US Professional Services organization.

This leadership role focuses on delivery outcomes, staffing, and growing the people who work directly with customer engineering teams every day. You will own the full engagement lifecycle, ensuring go-live dates, technical quality, and high-value account delivery.

Responsabilités

• Own the full engagement lifecycle for a portfolio of accounts, staffing Field Engineers and Engagement Managers to hit go-live dates and quality targets.
• Drive governance, risk management, and delivery excellence across complex customer engagements in AI connectivity and API governance.
• Coach and develop delivery teams, remove blockers, and scale processes to meet enterprise demand.
• Collaborate with Solutions Architects, Sales, Customer Success, and Product teams to scope engagements and feedback field learnings into product strategy.

Description du poste

Are you ready to unlock intelligence?

AI traffic is about to outrun API traffic the same way API traffic outran human traffic. Come lead the team that gets enterprises through that transition.

About the Role:

Kong is the connectivity layer of AI. We're a 6-time Gartner Magic Quadrant Leader and a Forrester Wave Leader, running in production at Fortune 500 scale. Every enterprise moving from “we're piloting AI” to “AI is in production” runs into the same wall: governance, security, and connectivity for a traffic pattern nobody built for. That's the opportunity in front of this team, and it's why Professional Services is one of the fastest-growing parts of this company right now.

We're hiring a Professional Services Manager to lead a team of Field Engineers and Engagement Managers across Kong's US Professional Services organization. This is a leadership role, not a delivery role: you're directly responsible for delivery outcomes, staffing, and the growth of the people who sit hands-on with customer engineering teams every day.

You own the full engagement lifecycle for your book of business — staffing the right Field Engineers and Engagement Managers on every account, holding the team to go-live dates and technical quality, and driving resolution personally on the highest-risk or highest-value accounts. You're operating at the intersection of people leadership, technical delivery, and enterprise account management, and you're judged on outcomes, not activity.

We want leaders who've done the implementation work themselves and now want to multiply that impact through a team: coach the engineers, clear the blockers and build the delivery muscle that lets Kong keep pace with enterprise demand for API and AI connectivity.

You’ll work daily with Solutions Architects, Sales, Customer Success, Product, and Product Engineering — scoping engagements correctly before they land on your team, and feeding what you learn in the field straight back into how Kong builds and sells.

This is a rare seat: AI connectivity is a land grab right now, and the person who builds this team's delivery model in the next 18 months owns a track record that doesn't come around twice.

Impact

Lead the team that turns Kong's platform into production reality for some of the world's largest enterprises — the ones deciding right now how AI gets governed, secured, and scaled across their business.

Growth

Build your leadership craft against the fastest-moving category in enterprise software: AI connectivity, cloud-native architecture, and distributed systems at Fortune 500