Senior Manager, Product Strategy & Operations (Medical Devices & Diagnostics)

Hispanic Alliance for Career Enhancement; Boston (MA); On-site; USD 82,000 - 183,000; Full time

Job summary

An established industry player is seeking a strategic Senior Manager for Product Strategy & Operations. This role involves overseeing the integration of medical devices and diagnostics, ensuring a seamless member experience. You will lead vendor selection, manage cross-functional teams, and drive improvements in product performance and operational efficiency. If you have a passion for transforming healthcare through innovative solutions and possess strong leadership skills, this opportunity is perfect for you. Join a dynamic team dedicated to enhancing healthcare accessibility and outcomes while enjoying a fully remote work environment with occasional travel.

Benefits

401(k) plan with matching contributions

Employee stock purchase plan

Wellness screenings

Confidential counseling

Tuition assistance

Flexible work schedules

Paid time off

Family leave

Dependent care resources

Retiree medical access

Qualifications

• 10+ years in product management, with 3+ years in leadership roles.
• Proven success in leading complex product design initiatives.

Responsibilities

• Define and drive product vision for medical device integrations.
• Lead and mentor internal and external partners for collaboration.

Skills

Product Management

Leadership

Data Analysis

Communication

Stakeholder Management

Education

Bachelor's degree in business, engineering, healthcare, or related field

Master's degree or MBA

Tools

Analytics Tools

Project Management Software

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Senior Manager, Product Strategy & Operations

Company and Department Overview
CVS Health is a leading health solutions company that delivers cutting-edge care solutions to patients and clients. We help patients/members prevent and navigate chronic conditions through analytically-driven personalized care management and delivery. We help improve access, lower costs, impact root causes of disease progression, and deliver a trusted experience to meet our members where they are. As one of the most trusted brands in the nation, our deep relationships with more than 100 million members give us a distinct advantage. Centering our work around consumers at an unequaled scale enables us to drive deeper penetration of our health products and services and meet their everyday health needs. We are dramatically reshaping how they experience care, with a unique blend of consumer, health care, and risk management expertise all within one company.

The CVS Health Healthspire Payor Solutions organization designs, delivers, and operates a configurable collection of products, initiatives, and tools that complement the benefit plans of our enterprise employer and health plan customers. Our care delivery and care management solutions target population health outcomes that require risk mitigation, intervention, and ongoing chronic care management. We use technology-enabled population identification based on multisource data integration - medical claims, pharmacy claims, lab data and member feedback - for applying evidence-based opportunities and an omnichannel, next best action approach. Advanced analytics drive higher engagement and better care delivery through a comprehensive machine learning platform and our one-on-one connections. Our solutions deliver a highly engaging digital and telephonic experience to both patients and care team members to drive improvement in patient health outcomes.

About the Role

We are seeking a strategic and hands-on Senior Manager, Product Strategy & Operations to serve as the end-to-end owner across our product portfolio of our medical device and diagnostic strategy in addition to serving as product strategy generalist focusing on member experience, high visibility cross-enterprise integrations, and operations strategy. This role focuses on ensuring the successful integration and ongoing optimization of medical devices and diagnostics across our portfolio of products. This role is responsible for both the development and implementation of strategy along with the management of ongoing product integrations across dozens of device manufacturers and diagnostics partners. You will define and own continuous improvement initiatives to member experience, data throughput, supply chain, cost, and quality of vendor-product integrations.

As the primary leader overseeing device and diagnostics strategy, you will define how remote monitoring technologies and diagnostics fit into our broader product vision. You will take an active leadership role in vendor selection, contract negotiations, and performance oversight, ensuring vendors meet the needs of our business, clients, and members. In addition, you will work cross-functionally to optimize processes, identify operational pain points, problem-solve sustainable solutions, and lead the execution of improvements that enhance device performance, member experience, and overall business outcomes.

This role requires a unique blend of strategic leadership and operational execution. You must be able to set a vision, analyze data, identify trends, and as a result deliver innovation while in parallel managing real-time challenges, troubleshooting issues, and providing hands-on leadership over daily operations.

Key Responsibilities:

1. Product Strategy and Vision: Define and drive the product vision and roadmap for medical device and diagnostics integrations in alignment with company goals.
2. Leadership and Matrix Partner Management: Lead and mentor dozens of internal and external matrix partners fostering a culture of collaboration, innovation, and excellence. Provide clear direction, set measurable goals, and oversee partner performance.
3. Stakeholder Collaboration: Partner with engineering, marketing, data science, clinical, and legal teams to deliver impactful solutions. Act as the primary liaison between executive leadership and the product team, ensuring alignment and effective communication.
4. Product Management: Oversee end-to-end medical device and diagnostics integrations across our portfolio, from ideation and design to launch and optimization. Ensure all solutions comply with healthcare regulations (e.g., HIPAA) and deliver a five-star member experience.
5. Customer Focus: Leverage user research, feedback, and data analytics to drive product decisions and improvements that improve member and clinician experience. Partner with Sales and Marketing to translate product design to highly marketable collateral.
6. Metrics and Performance: Define key performance indicators (KPIs) to measure product success and team impact. Continuously analyze performance metrics to iterate and improve our solutions.

How to Be Successful in This Role

1. Visionary Leadership: Inspire and guide the team with a clear vision for transforming healthcare experiences through product innovation.
2. Empathy and Advocacy: Champion user-centered design while balancing technical feasibility and business needs.
3. Collaboration: Build strong relationships across functions to drive seamless execution of the product roadmap.
4. Data-Driven Decision-Making: Use analytics and user feedback to inform strategies and drive solutions.
5. Adaptability: Thrive in a fast-paced, evolving industry while maintaining focus on long-term goals.

Required Qualifications

1. Bachelor's degree in business, engineering, healthcare, computer science, or a related field.
2. 10+ years of experience in product management, with at least 3 years in a leadership role.
3. Proven success in leading complex product design initiatives, preferably in healthcare or a regulated industry.
4. Experience producing business cases, volume projection analyses, and financial models.
5. Experience managing teams and collaborating with diverse stakeholders.
6. Excellent communication and presentation skills.

Preferred Qualifications

1. Master's degree or MBA.
2. Strong understanding of medical device and diagnostics industries and related regulations.
3. Experience managing high volume supply chains.
4. Experience with member/patient experience research.
5. Passion for improving healthcare accessibility and outcomes.

Location & Travel

This position is fully remote but may require travel quarterly for offsite meetings. Alternatively, this role can be based in one of our office locations.

Pay Range

The typical pay range for this role is:
$82,940.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/31/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.