Senior Manager, Product Strategy & Operations (Medical Devices & Diagnostics)

CVS Health; Boston (MA); Remote; USD 82,000 - 183,000; Full time

Job summary

A leading health solutions company is seeking a Senior Manager for Product Strategy & Operations in Medical Devices. This role involves strategic leadership and operational execution to enhance member experience and optimize product integrations. The ideal candidate will have extensive experience in product management, particularly in healthcare, and will lead cross-functional teams to drive product innovation and performance.

Benefits

Medical

401(k)

Employee stock purchase plan

Wellness programs

Paid time off

Flexible schedules

Family leave

Qualifications

• 10+ years of experience in product management, with at least 3 years in a leadership role.
• Proven success in leading complex product design initiatives, preferably in healthcare.

Responsibilities

• Define and drive the product vision and roadmap for medical device and diagnostics integrations.
• Oversee end-to-end medical device and diagnostics integrations across our portfolio.
• Continuously analyze performance metrics to iterate and improve our solutions.

Skills

Leadership

Communication

Data-Driven Decision-Making

Collaboration

Education

Bachelor’s degree in business, engineering, healthcare, computer science, or a related field

Master’s degree or MBA

Job description

Senior Manager, Product Strategy & Operations (Medical Devices & Diagnostics)

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Company And Department Overview

CVS Health is a leading health solutions company that delivers cutting edge care solutions to patients and clients. We help patients/members prevent and navigate chronic conditions through analytically-driven personalized care management and delivery. We help improve access, lower costs, impact root causes of disease progression, and deliver a trusted experience to meet our members where they are. As one of the most trusted brands in the nation, our deep relationships with more than 100 million members give us a distinct advantage. Centering our work around consumers at an unequaled scale enables us to drive deeper penetration of our health products and services and meet their everyday health needs. We are dramatically reshaping how they experience care, with a unique blend of consumer, health care, and risk management expertise all within one company.

About The Role

We are seeking a strategic and hands-on Senior Manager, Product Strategy & Operations to serve as the end-to-end owner across our product portfolio of our medical device and diagnostic strategy in addition to serving as a product strategy generalist focusing on member experience, high visibility cross-enterprise integrations, and operations strategy. This role focuses on ensuring the successful integration and ongoing optimization of medical devices and diagnostics across our portfolio of products. This role is responsible for both the development and implementation of strategy along with the management of ongoing product integrations across dozens of device manufacturers and diagnostics partners. You will define and own continuous improvement initiatives to member experience, data throughput, supply chain, cost, and quality of vendor-product integrations.

As the primary leader overseeing device and diagnostics strategy, you will define how remote monitoring technologies and diagnostics fit into our broader product vision. You will take an active leadership role in vendor selection, contract negotiations, and performance oversight, ensuring vendors meet the needs of our business, clients, and members. In addition, you will work cross-functionally to optimize processes, identify operational pain points, problem-solve sustainable solutions, and lead the execution of improvements that enhance device performance, member experience, and overall business outcomes.

This role requires a unique blend of strategic leadership and operational execution. You must be able to set a vision, analyze data, identify trends, and as a result deliver innovation while in parallel managing real-time challenges, troubleshooting issues, and providing hands-on leadership over daily operations.

Key Responsibilities

1. Product Strategy and Vision
2. Define and drive the product vision and roadmap for medical device and diagnostics integrations in alignment with company goals.
3. Identify emerging trends in remote patient monitoring and diagnostics and translate them into strategic opportunities.
4. Leadership and Matrix Partner Management
5. Lead and mentor dozens of internal and external matrix partners fostering a culture of collaboration, innovation, and excellence.
6. Provide clear direction, set measurable goals, and oversee partner performance.
7. Stakeholder Collaboration
8. Partner with engineering, marketing, data science, clinical, and legal teams to deliver impactful solutions.
9. Act as the primary liaison between executive leadership and the product team, ensuring alignment and effective communication.
10. Product Management
11. Oversee end-to-end medical device and diagnostics integrations across our portfolio, from ideation and design to launch and optimization.
12. Ensure all solutions comply with healthcare regulations (e.g., HIPAA) and deliver a five-star member experience.
13. Customer Focus
14. Leverage user research, feedback, and data analytics to drive product decisions and improvements that enhance member and clinician experience.
15. Partner with Sales and Marketing to translate product design to highly marketable collateral.
16. Metrics and Performance
17. Define key performance indicators (KPIs) to measure product success and team impact.
18. Continuously analyze performance metrics to iterate and improve our solutions.

How To Be Successful In This Role

• Visionary Leadership: Inspire and guide the team with a clear vision for transforming healthcare experiences through product innovation.
• Empathy and Advocacy: Champion user-centered design while balancing technical feasibility and business needs.
• Collaboration: Build strong relationships across functions to drive seamless execution of the product roadmap.
• Data-Driven Decision-Making: Use analytics and user feedback to inform strategies and drive solutions.
• Adaptability: Thrive in a fast-paced, evolving industry while maintaining focus on long-term goals.

Required Qualifications

• Bachelor’s degree in business, engineering, healthcare, computer science, or a related field.
• 10+ years of experience in product management, with at least 3 years in a leadership role.
• Proven success in leading complex product design initiatives, preferably in healthcare or a regulated industry.
• Experience producing business cases, volume projection analyses, and financial models.
• Experience managing teams and collaborating with diverse stakeholders.
• Excellent communication and presentation skills.

Preferred Qualifications

• Master’s degree or MBA.
• Strong understanding of medical device and diagnostics industries and related regulations.
• Experience managing high volume supply chains.
• Experience with member/patient experience research.
• Passion for improving healthcare accessibility and outcomes.

Location & Travel

• This position is fully remote but may require quarterly travel for offsite meetings.
• Alternatively, this role can be based in one of our office locations.

Pay Range

The Typical Pay Range For This Role Is $82,940.00 - $182,549.00

This pay range represents the base hourly rate or base annual salary for all positions in this job grade. The actual offer depends on experience, education, geography, and other factors. The role may include bonuses, commissions, or equity awards.

Benefits

We offer comprehensive benefits including medical, 401(k), employee stock purchase plan, wellness programs, paid time off, flexible schedules, family leave, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits

Application deadline: 05/31/2025.