Senior Manager, Product Operations

Visa; San Francisco (CA); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Visa is expanding its Stablecoin and tokenized money infrastructure to deliver scalable onchain payments solutions. The Senior Manager, Product Operations will own the Open USD and CMS stablecoin operating rhythm, drive automated reporting, workflows, and scheduling, and coordinate across product, compliance, risk, tech, treasury and client teams.

This role demands hands-on leadership, strong judgment, and executive communication.

Qualifications

• Senior-level operational leadership experience in fintech/payments environments.
• Strong background in workflow automation, reporting, and data analysis.
• Experience coordinating across product, compliance, risk, operations, data, technology, and treasury teams.

Responsibilities

• Own the daily operating model for Open USD and CMS stablecoin use cases.
• Design, implement, and continually improve automation for monitoring, alerts, workflow routing, data validation, and reporting.
• Lead cross-functional initiatives to automate manual work, strengthen controls, and improve service levels.
• Build and govern dashboards, scorecards, and reporting pipelines for stability and usage metrics.
• Deliver decision-ready daily visibility to senior stakeholders.

Skills

Operational leadership

Workflow automation

Job scheduling

Operational reporting

Data analysis

Executive communication

Cross-functional collaboration

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Overview ( Senior Manager, Product Operations - Open USD and CMS Stablecoin Operations ) :

Visa's Stablecoin team is building cutting-edge onchain infrastructure to change the way money moves. While onchain solutions began as niche and speculative, they are now transforming how value moves across the global financial ecosystem.

Visa is at the forefront of this transition. We are rapidly expanding our stablecoin and tokenized money infrastructure to enhance our network and develop solutions for partners around the world. Visa brings trust, scale, and security to the evolving onchain ecosystem, creating the opportunity for generational impact in payments and beyond.

We are seeking a Senior Manager, Product Operations - Open USD and CMS Stablecoin Operations to lead the daily operating rhythm for Open USD and oversee operational processes for select Commercial and Money Movement Solutions (CMS) stablecoin-enabled use cases, including Visa Direct prefunding and payouts. This role will own the operating framework for Visa Stablecoin Platform's (VSP) role in the stablecoin legs of those flows, ensuring disciplined daily monitoring, automated reporting, scheduling and workflow management, issue tracking, escalation coordination, operational readiness, and cross-functional execution for activities that touch Visa's stablecoin product and infrastructure.

This is a highly hands-on senior operational leadership role with daily responsibilities for ensuring that Open USD and VSP-supported stablecoin flows run reliably, transparently, and at scale. The Senior Manager will establish and enforce operating cadences across product, compliance, legal, risk, operations, data, technology, treasury, settlement, Visa Direct, and client-facing teams. The ideal candidate is a seasoned operator who combines strong judgment and executive communication with excellent capabilities in workflow automation, job scheduling, operational reporting, data analysis, and continuous process improvement.

In this role, you will serve as the accountable operational leader for the day-to-day health of Open USD and relevant CMS stablecoin use cases. You will direct daily product monitoring, establish automated reporting and alerting, manage recurring schedules and operational calendars, lead issues and escalations through resolution, oversee refund and exception processes where applicable, and provide senior stakeholders with timely, decision-ready visibility. You will also identify systemic operational risks and lead cross-functional initiatives to automate manual work, strengthen controls, improve service levels, and scale the operating model.

This role requires senior-level execution discipline, sound operational judgment, outstanding written and verbal communication, and the ability to lead through ambiguity. Success requires daily engagement, rigorous follow-through, and advanced proficiency in designing automated workflows, managing time-sensitive schedules, and producing accurate operational and executive reporting.

This is a hybrid position. expectation of days in office will be confirmed by your hiring manager.

Key Responsibilities:

• Own the daily operating model for Open USD, including activity monitoring, automated internal reporting, issue tracking, onboarding status, operational controls, and escalations.
• Lead operational execution for CMS stablecoin-enabled use cases, including Visa Direct prefunding and payouts, with accountability for VSP's role in the stablecoin legs of those flows.
• Establish and manage daily, weekly, monthly, and event-driven operating schedules, ensuring that recurring jobs, reconciliations, reviews, reports, stakeholder handoffs, and control activities are completed accurately and on time.
• Design, implement, and continuously improve automation for monitoring, alerts, workflow routing, data validation, exception handling, reconciliations, scheduling, and report generation to reduce manual effort and operational risk.
• Build and govern operational dashboards, scorecards, and reporting pipelines that provide accurate, timely visibility into Open USD usage, stablecoin activity, transaction trends, partner activity, onboarding progress, service levels, exceptions, refunds, incidents, and operational health.
• Deliver decision-ready daily