Senior Manager, Product Management - US Card, Servicing & Core Modernization

Capital One; Richmond (VA); On-site; USD 183,000 - 208,000; Full time

Job summary

Capital One in Richmond, VA seeks a Senior Manager, Product Management for US Card, Servicing & Core Modernization to lead day-to-day execution of migrating to a modernized core platform. You will bridge vision and technical reality across platforms and tenants, manage the product backlog, and partner with Tech Leads to ensure Day 1/Day 2 readiness.

The role emphasizes human-centered, business-focused, technology-driven leadership and cross-functional alignment to deliver customer value at scale.

Qualifications

• Degree in a quantitative field or business/marketing.
• OR Bachelor's degree in any field with at least 4 years of Product Management experience.
• Experience translating business strategy and analysis into consumer-facing digital products.

Responsibilities

• Bridge the gap between Core program vision and the technical reality for 5 platforms and 3 tenants.
• Manage the product backlog and scoping for workstreams to meet Day 1 and Day 2 milestones.
• Partner with Tech Leads and Product Owners to resolve data gaps and ensure operational readiness for agents and customers.

Skills

Product management experience

Business strategy translation

Consumer digital products

Cross-functional collaboration

Education

Bachelor's or Master's Degree in a quantitative field or Business/Marketing

Bachelor's degree + 4 years PM experience

Job description

Senior Manager, Product Management - US Card, Servicing & Core Modernization

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team

Servicing Strategy is one of Capital One’s fastest-growing organizations. We are a team of tenacious problem solvers who tackle difficult white-space challenges to drive big, visible impacts—and we have a fantastic time doing it.

About the Role

This Sr. Manager-level PdM will be the hands-on strategy lead driving the day-to-day execution of migrating to a modernized core platform. They will work not only at the platform level across Channels, Shared Services, and Servicing Strategy, but also with the program team and LOBs to solve problems and get us to a well-managed launch.

The role requires a deep understanding of product delivery and technical dependencies. They will be responsible for:

• Bridging the gap between the Core program vision and the technical reality for our 5 platforms and 3 tenants.
• Managing the product backlog and scoping for specific workstreams to ensure we meet critical 'Day 1' and 'Day 2' milestones.
• Partnering with Tech Leads and Product Owners to resolve data gaps, finalize solutioning, and ensure operational readiness for our agents and customers.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
• A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

OR

• Bachelor's degree in any field and at least 4 years of Product Management experience

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $182,500 - $208,300 for Sr. Mgr, Product Management; $149,800 - $171,000 for Manager, Product Management

McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product Management; $164,800 - $188,100 for Manager, Product Management

New York, NY: $219,000 - $249,900 for Sr. Mgr, Product Management; $179,700 - $205,100 for Manager, Product Management

Richmond, VA: $182,500 - $208,300 for Sr. Mgr, Product Management; $149,800 - $171,000 for Manager, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.