Senior Manager, Product Management - Card Core Team

Capital One National Association; Chicago (IL); On-site; USD 175,500 - 200,300; Full time

Benefits offered by this job

Comprehensive health benefits

Performance-based incentives

Inclusive workplace

Professional development opportunities

Job summary

An established industry player is seeking a Senior Product Manager to lead product innovation within the card processing platform. This role focuses on transforming customer experiences by understanding their needs and collaborating with cross-functional teams. You will define the product roadmap, prioritize business outcomes, and ensure alignment with stakeholders. If you're passionate about creating impactful financial products and thrive in a dynamic environment, this is the perfect opportunity to make a difference and drive change for millions of customers.

Qualifications

• 5+ years of experience in digital product management.
• Strong understanding of customer needs and product vision.

Responsibilities

• Lead customer discovery efforts to drive product strategy.
• Own and prioritize the long-term product roadmap.

Skills

Product Management

Customer Discovery

Agile Methodologies

Data Analysis

Stakeholder Engagement

Communication Skills

Problem Solving

Education

Bachelor’s Degree

Bachelor’s Degree in Computer Science or Engineering

MBA or Master’s Degree

Job description

Senior Manager, Product Management - Card Core Team

The Card Core team runs the “nuclear” core processing platform and associated capabilities for the card business. We’re working backward from a vision to radically transform how we work and how we serve our hundreds of millions of customers. This platform is the foundation that the Capital One’s consumer life-cycle is built upon including:

• Product Setup + Account Booking
• Account cycling and billing
• Settlement functions
• Account and Transaction SORs
• Merchant and Fraud Dispute Handling
• Account closure
• And much more

We are looking for a Senior Product Manager who will chart the path to Capital One’s future and profoundly impact our business by both decommissioning an old and building a new platform that is accurate, scalable, and flexible to support the businesses we’re in today and the future products we haven’t even imagined yet. They will have a keen eye for understanding the customer problem and collaborating with technology and business domain experts to design a sustainable solution while ensuring stakeholders are engaged and informed every step of the way.

Product Management

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

Do you dream of more elegant and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? You have to ask yourself...do you feel like making an impact?

In this role, you’ll be expected to demonstrate proficiency in four key areas:

• Human Centered

  • You’ll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product.

  • You’ll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision.

• Business Focused

  • You’ll own and prioritize the long-term (12-18 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that your team will be successful.

  • You’ll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates.

• Technology Driven

  • You’ll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business.

  • You’ll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you’re using the best tool for the job.

• Transformational Leadership

  • You’ll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams.

  • You’ll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career.

We want you if you are:

• Intellectually Curious: You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

• Communicator & Influencer: You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you.

• Do-er: You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.

• Passionate & Customer Focus: You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.

• Learner: You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.

• Team Player: You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.

Basic Qualifications:

• Bachelor’s Degree or military experience.

• At least 5 years of experience in digital product management.

Preferred Qualifications:

• Bachelor’s Degree in Computer Science or Engineering.

• MBA or Master’s degree.

• 3+ years of experience in Agile product management.

• Experience translating business strategy and analysis into consumer facing digital products.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $175,500 - $200,300 for Sr. Mgr, Product Management
McLean, VA: $193,000 - $220,300 for Sr. Mgr, Product Management
New York, NY: $210,500 - $240,300 for Sr. Mgr, Product Management
Richmond, VA: $175,500 - $200,300 for Sr. Mgr, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace.